Customer reviews from jbl.com
JBL - Flip 5 Eco Portable Bluetooth Speaker - Blue
Average customer rating
4.3
(1,135 Reviews)
Rating breakdown 1,135 reviews
5 Stars
841
4 Stars
88
3 Stars
58
2 Stars
42
1 Star
106
85%of customers recommend this product.
(
734 out of
866)
Customer Reviews for JBL - Flip 5 Eco Portable Bluetooth Speaker - Blue
Customer Rating
5
Great sound quality
on December 1, 2020
Posted by: Golden Girl
from HOUSTON, TX
I bought this for my son's Christmas gift. I decided to check it out before wrapping it. It sounds really good. I almost decided to keep it for myself and buy him something else. LOL!!!
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
3
Amazing Sound, Big Problems with PartyBoost
on December 5, 2020
Posted by: Rad Jeans
I bought a JBL Flip 5 about two months ago. I was blown away by the improvements from the 3 and the 4. It picks up much deeper bass, while not distorting. The mids and highs are decent and the overall soundstage is fluid. Music from indie rock to hip hop sound fantastic. It is a little bigger than it’s predecessors, feels sturdy, and looks even better. It’s a bit heavier and does not take calls, but I don’t mind those changes. I highly recommend this product if you’re only wanting one speaker. I have not had technical issues with a single speaker.
Two speakers is where the disappointment begins. The one sounded so good, and partyboost capability is advertised as a selling point, so why wouldn’t two sound incredible?! They do. I bought another but playing them together has been a frustrating experience. Whether using the JBL connect app or not, they do not link well. It worked the first time, using the app to link them and set to stereo mode. After that they constantly crackle and cut out and cannot be used at all this way.
I have found a workaround, but it’s highly annoying. However, the stereo sound is SO good that I have decided to suffer through it and hope that JBL will repair this and hopefully this fix will help them in figuring out how.
1) From Bluetooth setting Forget both Flips (you may need to have Flips off)
2) Turn flips on and pair to Bluetooth
3) Open the Connect app and let it find devices
4) Choose your mode and click the + to link the 2nd speaker
5) Play music
6) After each listening session you will have to repeat this tedious process.
2) Turn flips on and pair to Bluetooth
3) Open the Connect app and let it find devices
4) Choose your mode and click the + to link the 2nd speaker
5) Play music
6) After each listening session you will have to repeat this tedious process.
This occasionally fails as well. Occasionally, it fails at “getting ready” your speaker. You will have to start this process over again.
I have been a loyal JBL customer and have brought many friends to JBL at this point, so this is just so frustrating. I’ve come to expect top quality, even from their “budget” products. I hope they will solve this. If not I am all about checking out UE. I heard their products pair perfect and more quickly. JBL, your great quality has reeled me in and kept me interested but I’m not so won over to not jump ship.
Response from jbl.comBy Chastine at Customer Service, Chastine at Customer Service, December 8, 2020
Thanks for taking the time in providing your feedback on our JBL Flip 5. It's recommended that only one speaker is paired with your phone, as the second speaker you'll be using will connect with the speaker that is paired with the phone. You can connect the speakers by clicking on the PartyBoost button on them. You can check out this guide for more information: https://www.youtube.com/watch?v=FffQDaVdqc0
Written by a customer while visiting jbl.com
Customer Rating
2
Battery
on December 23, 2020
Posted by: Gizmo764
from Pennsylvania
Only 1 year old and battery doesn't last 1 hour when playing music 90 % volume...... Should always have my jam box with me....
No, I would not recommend this to a friend.
Response from jbl.comBy Chastine at Customer Service, Chastine at Customer Service, February 3, 2021
We would recommend trying out a different charging cable to charge your JBL Flip 5. Try using different power adapters or plug the unit into a laptop. You can also charge the unit overnight to make sure it will have a full charge. If you need more help, please reach out to our Customer Support and we'll check your options.
Written by a customer while visiting jbl.com
Customer Rating
1
Shame on you JBL!! Buyer beware!
on December 31, 2020
Posted by: ChuckNJ
from Bridgewater NJ
I have a JBL flip 4 and was given a flip 5 as an Xmas gift. I was very excited when I first received it because I was under the impression I could connect speakers throughout the house. Well apparently the flip 4 and 5 have two different connections (connect + vs partyboost)... REALLY JBL!?! Why should I be penalized for staying loyal to your product line!!!
No, I would not recommend this to a friend.
Response from jbl.comBy kat, Harman Lifestyle, December 31, 2020
Our JBL Flip 4 can't be connected with your JBL FLIP 5 because these two speakers have different technologies that are incompatible with one another. You may connect JBL Flip 4 with another JBL Flip 4, Xtreme 2, Pulse 3, Charge 4, and Boombox. If you have more questions, please reach out to our Customer Support here: https://bit.ly/351e98p
Written by a customer while visiting jbl.com
Customer Rating
1
Loud crackling/disturbing noise
on January 2, 2021
Posted by: en_aar_ai
I bought this 2 months ago and then suddenly there was a loud crackling/disturbing noise from the speaker. It was so loud, I thought it was probably some fire alarm. I don't even listen to music that loud. I was scared to use it ever after.
Response from jbl.comBy JBL, Customer Support, January 7, 2021
We appreciate the feedback you've provided to us. We'd like to work with you directly so we could try some troubleshooting with your JBL JBL Flip 5. Please reach out to our Customer Support at https://bit.ly/2Jc8wJp
Written by a customer while visiting jbl.com
Customer Rating
1
will not charge or turn on
on January 11, 2021
Posted by: JohnHR
from Milford, Mi
I am attempting to contact JBL but this speaker is a gift at Christmas and is less than 2 weeks old. It will not take a charge or turn on
No, I would not recommend this to a friend.
Response from jbl.comBy Raymundo at Customer Support, Harman Lifestyle, January 11, 2021
We'd like to work with you directly about your JBL Flip 5 and try some troubleshooting steps. Please reach out to our Customer Support for assistance. We're here to help. http://bit.ly/3oAC0n3
Written by a customer while visiting jbl.com
Customer Rating
3
Great sounds Bad color
on January 15, 2021
Posted by: Zcaseyk
from CA
This device works really well, the sound is clear and loud. The color I bought is "Pink" and it most definitely is not pink. It is more like a nude or muave.
I would recommend this to a friend!
Response from jbl.comBy Leon at Customer Service, Customer Support, February 5, 2021
Thank you for the review.
Written by a customer while visiting jbl.com
Customer Rating
3
Good sound, bad connection
on January 18, 2021
Posted by: js72892
from Boulder, CO
It sounds awesome and is generally easy to work. However, when my computer or phone is connected to any other bluetooth device (e.g., a wireless keyboard), it struggles to maintain the connection and gets super choppy, or will sometimes randomly get choppy or disconnect even when none of my other devices are connected or turned on. The JBL Flip 4 was more reliable.
No, I would not recommend this to a friend.
Response from jbl.comBy Iggy, Customer Support, January 18, 2021
We appreciate the feedback you've provided to us. We understand that our JBL Flip 5 didn't meet your expectations. To avoid signal interference, please note that Our Flip 5 has a maximum Bluetooth range of 10 - 15 meters, with no large objects blocking the line of sight. A distance farther than that would pose signal deterioration. Please reach out to our Customer Support if you have concerns, we're here to help: https://support.jbl.com/us/en/
Written by a customer while visiting jbl.com