Customer reviews from jbl.com
JBL - Flip 5 Eco Portable Bluetooth Speaker - Blue
Average customer rating
4.3
(1,135 Reviews)
Rating breakdown 1,135 reviews
5 Stars
841
4 Stars
88
3 Stars
58
2 Stars
42
1 Star
106
85%of customers recommend this product.
(
734 out of
866)
Customer Reviews for JBL - Flip 5 Eco Portable Bluetooth Speaker - Blue
Customer Rating
3
Bluetooth
on January 5, 2020
Posted by: Wynter
from Northridge, CA
This is a great speaker, but each time I use it, it takes over a minute for my phone to connect to the speaker through bluetooth And the sound breaks. When I’m listening to music on the speaker with my phone, the sound continues to break. I don’t think the speaker is going to last long and it was expensive! The Bluetooth connection is horrible and it gets worse every time I use it.
No, I would not recommend this to a friend.
Response from jbl.comBy Mario at Customer Service, Customer Support, January 8, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Flip 5 did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
4
more bass
on January 6, 2020
Posted by: Boldtrans sxm
from st,maarten
its great just lacking the speaker phone and thats it for me
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
3
on January 15, 2020
Posted by: cschus94
from Wisconsin
I just bought this speaker because my flip 3 finally stopped working on me. The sound on the flip 5 is ok. I’m honestly a little disappointed. I figured being 2 generations newer, the sound would be better, but I personally think the flip 3 had a better range with highs and lows. I’ve also noticed with the flip 5 that if I turn it up louder, I notice distortion in the sound. Maybe a firmware update will fix the problem.
Response from jbl.comBy Lexie, Customer Support, January 17, 2020
We appreciate the feedback you've provided. We understand that our JBL Flip 5 didn't meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department. Please reach out to our Customer Support if you need any help. https://www.jbl.com/support-contact.html
Written by a customer while visiting jbl.com
Customer Rating
4
Portable Perfection!!
on January 23, 2020
Posted by: Elvis Freshly
from Fresno, California
It sounds and looks amazing, I would give it 5 stars if it floated on water.. battery stays charged forever too
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
4
Very good, but it could've been so much better.
on February 2, 2020
Posted by: zaostrand6
from Pewaukee, WI
I was going to buy the JBL Flip 4 because it was cheaper and had stereo sound, but USB-C was very important to me. I'm disappointed that it's so expensive and doesn't have stereo sound or Bluetooth 5.0. However, the battery life is amazing, I can get 18+ Hours of listening at 25% volume, which is loud enough for most uses. Overall, it's a very good speaker, but it had so much potential to be the perfect speaker.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
2
What happened?
on February 4, 2020
Posted by: Jewel77
from Redondo Beach CA
Why, after using this new Flip 5 three or four times would it stop charging or playing? No light when plugged in. Dead as a doornail.
No, I would not recommend this to a friend.
Response from jbl.comBy Lexie, Customer Support, February 6, 2020
We appreciate your feedback. Try the troubleshooting steps for Battery and Charging Issues on your JBL Flip 5 through here: https://bit.ly/2S4XpHm
If you still need help, please reach out to our Customer Support so we can check on the next steps. https://www.jbl.com/support-contact.html
If you still need help, please reach out to our Customer Support so we can check on the next steps. https://www.jbl.com/support-contact.html
Written by a customer while visiting jbl.com
Customer Rating
3
Great sound but battery is junk
on February 23, 2020
Posted by: Og puppet alief houstone
from Houston texas
Bought customize JBL flip 5 about a month now and it sounds amazing but only issue is the battery life...3 different times I played music ...it lasts only for 4 hours to 5.5 hours turns off....I was like not ko....not sure where they got up to 12 hours...should stated up to 6 hours...other than the battery issue...it's a ok Bluetooth speaker
I would recommend this to a friend!
Response from jbl.comBy Mario at Customer Service, Customer Support, February 24, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Flip 5 did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
5
Best speaker ever
on February 28, 2020
Posted by: Minex
from Slovakia , Žilina
I have it for one year and I am so happy because The sound is clear with big boom bass and it survived my adventures and party so this is The BEST SPEAKER EVER
I would recommend this to a friend!
Written by a customer while visiting jbl.com