Customer reviews from jbl.com
JBL - Flip 5 Eco Portable Bluetooth Speaker - Blue
Average customer rating
4.3
(1,138 Reviews)
Rating breakdown 1,138 reviews
5 Stars
843
4 Stars
88
3 Stars
58
2 Stars
43
1 Star
106
85%of customers recommend this product.
(
734 out of
866)
Customer Reviews for JBL - Flip 5 Eco Portable Bluetooth Speaker - Blue
Customer Rating
1
Return
on May 21, 2023
Posted by: Envi
I need to return the items they never get personalized it was only the speakers no pictures
Of my company please let me know how to return it to you and get it personalized
Thank you
Of my company please let me know how to return it to you and get it personalized
Thank you
By Customer Support, May 22, 2023
Thanks for reaching out. If the unit was ordered and customized directly on our website, please reach out to our customer via our official website or toll-free hotline. We're here to help.
Written by a customer while visiting jbl.com
Customer Rating
1
Beware of design
on June 11, 2023
Posted by: Abe97
from Santa Maria California
I didn’t get the design I wanted and instead of telling me it wouldn’t work. They just sent the basic design without telling me.
By Customer Support, June 12, 2023
We're here to help. We have forwarded your concern to our Customer Support Service and they have sent you an email from Harman Customer Support.
Written by a customer while visiting jbl.com
Customer Rating
1
Terrible Bluetooth- save your money
on December 14, 2023
Posted by: Xgypsy
Terrible Bluetooth reception, it gets worse if you buy another to hear in stereo(there is only 1 speaker vs 2 on my old charge2+. Bluetooth so bad i ditched the flip 5’s and fixed my old charge2+…. These flip 5’a total garbage without good Bluetooth-save your mone, i wish i didn’t fall for the sale prices. No wonder these go on sale all the time.
Response from jbl.comBy Customer Support, December 14, 2023
Thanks for your feedback. Please note that for stereo functionality using the PartyBoost feature, it is essential that both JBL speakers are of identical models.
Written by a customer while visiting jbl.com
Customer Rating
1
No logic
on December 26, 2023
Posted by: Wanda2
logo placed directly in the middle of name. designing was pointless.
Response from jbl.comBy Customer Support, December 26, 2023
Thanks for your feedback. For assistance with the design issue in your personalized JBL Flip 5, kindly reach out to our customer support team.
Written by a customer while visiting jbl.com
Customer Rating
1
Stay away from the Flip Series of Products
on January 9, 2024
Posted by: BernerButch
from SF California area
Flip 4 and 5 Reviews. Over a four year period I purchased two Flip 4’s and one Flip 5 Waterproof speakers. This will be short and not so sweet. My Flip 4 I loved everything about it! Great sound, portability and easy to sync! I had it about a year and bought another, Flip 4 for home and one for the cabin. Shortly after I bought a Flip 5 Waterproof then for our trailer. Within the next year both Flip 4’s would play for about less the an hour and it would shut off. I would turn them back on and the they’d shut off with 10-15 minutes! The identical symptom of playing fine then shutting down occurred then for my Flip 5 Waterproof! I use to be a major fan JBL products but no more! My first JBL speaker was a pair of JBL 100’s in 1977 and I gifted them to my son and he still has them and they sound great! However this experience taught me to never purchase another JBL product. My recommendation is to stay away from Flip products.
Response from jbl.comBy Customer Support, Customer Support, January 10, 2024
We appreciate you taking the time to provide us with your feedback. We're sorry to hear that it didn't meet your expectations. We're always looking for ways to improve and we'll make sure to share your feedback with the appropriate team. We'd like to know more about your inquiry and address it accordingly. If needed, we'd also like to get more information so we can check your options.
Written by a customer while visiting jbl.com
Customer Rating
1
Bluetooth has broken after only a year of use!
on January 13, 2025
Posted by: KD25
from MN
After a little over a year of use, the bluetooth no longer works. It powers on and off normally with all the usual sounds but when on, only the power button lights up, the bluetooth button neither lights up nor works at all. I've tried all the different types of restarts and combinations of button pressing to no avail. From what I've seen online is that there isn't much of a fix but maybe I haven't looked hard enough.
Response from jbl.comBy Customer Support, January 13, 2025
We appreciate your feedback. We hear you, and we're here to help. Please do a factory reset. Turn on the speaker. Press and hold "Volume +" and "Play" for more than 3 seconds. The speaker will turn off and reboot to factory default. You may need to 'forget' the speaker in Bluetooth settings on your phone or tablet in order to pair it again. For further assistance, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
5
Amazing
on July 12, 2019
Posted by: Nadeau
from Bakersfield, CA
It's definitely an amazing speaker, I love everything about it of course the only negative thing about it is no Aux & Mono sound
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
2
Android App does not play stereo mode
on July 20, 2019
Posted by: Ray113
from Ashland VA
iOS JBL App plays Stereo mode with two Flip 5’s Android app only plays Party/Mono mode.
They sound great but without stereo mode on my Note 9 I'm disappointed.
They sound great but without stereo mode on my Note 9 I'm disappointed.
No, I would not recommend this to a friend.
Response from jbl.comBy Zoe at Customer Service, Customer Support, July 23, 2019
Thanks for the review on our JBL Flip 5. We may need to do some troubleshooting to find out why you're experiencing this issue on your Android device so we'd like to get a bit more details from you. If you haven't already, please submit a case request so our Customer Support team can assist you: https://www.jbl.com/support-contact.html
Written by a customer while visiting jbl.com