Customer reviews from jbl.com
JBL - Flip 5 Eco Portable Bluetooth Speaker - Blue
Average customer rating
4.3
(1,135 Reviews)
Rating breakdown 1,135 reviews
5 Stars
841
4 Stars
88
3 Stars
58
2 Stars
42
1 Star
106
85%of customers recommend this product.
(
734 out of
866)
Customer Reviews for JBL - Flip 5 Eco Portable Bluetooth Speaker - Blue
Customer Rating
1
on February 10, 2022
Posted by: VERY UNHAPPY 123
No microphone. My 4 had a microphone I could use for work call. 5 does not have it. Bought one online. Returning the 5. WHY?
By Customer Support, March 1, 2022
Thank you for taking the time to provide us with your feedback. We are sorry to hear that our JBL Flip 5 didn't meet your expectations. We'll make sure to submit your feedback to the appropriate department.
Written by a customer while visiting jbl.com
Customer Rating
5
Great size and sound
on February 13, 2022
Posted by: One happy camper
from PA
I made my own JBL Flip 5 after years of borrowing my daughter’s. Compact enough to throw in my bag and sound is powerful enough to use while working outside. L
Written by a customer while visiting jbl.com
Customer Rating
1
Return
on May 21, 2023
Posted by: Envi
I need to return the items they never get personalized it was only the speakers no pictures
Of my company please let me know how to return it to you and get it personalized
Thank you
Of my company please let me know how to return it to you and get it personalized
Thank you
By Customer Support, May 22, 2023
Thanks for reaching out. If the unit was ordered and customized directly on our website, please reach out to our customer via our official website or toll-free hotline. We're here to help.
Written by a customer while visiting jbl.com
Customer Rating
1
Beware of design
on June 11, 2023
Posted by: Abe97
from Santa Maria California
I didn’t get the design I wanted and instead of telling me it wouldn’t work. They just sent the basic design without telling me.
By Customer Support, June 12, 2023
We're here to help. We have forwarded your concern to our Customer Support Service and they have sent you an email from Harman Customer Support.
Written by a customer while visiting jbl.com
Customer Rating
1
Bluetooth has broken after only a year of use!
on January 13, 2025
Posted by: KD25
from MN
After a little over a year of use, the bluetooth no longer works. It powers on and off normally with all the usual sounds but when on, only the power button lights up, the bluetooth button neither lights up nor works at all. I've tried all the different types of restarts and combinations of button pressing to no avail. From what I've seen online is that there isn't much of a fix but maybe I haven't looked hard enough.
Response from jbl.comBy Customer Support, January 13, 2025
We appreciate your feedback. We hear you, and we're here to help. Please do a factory reset. Turn on the speaker. Press and hold "Volume +" and "Play" for more than 3 seconds. The speaker will turn off and reboot to factory default. You may need to 'forget' the speaker in Bluetooth settings on your phone or tablet in order to pair it again. For further assistance, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
5
Amazing
on July 12, 2019
Posted by: Nadeau
from Bakersfield, CA
It's definitely an amazing speaker, I love everything about it of course the only negative thing about it is no Aux & Mono sound
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
2
Android App does not play stereo mode
on July 20, 2019
Posted by: Ray113
from Ashland VA
iOS JBL App plays Stereo mode with two Flip 5’s Android app only plays Party/Mono mode.
They sound great but without stereo mode on my Note 9 I'm disappointed.
They sound great but without stereo mode on my Note 9 I'm disappointed.
No, I would not recommend this to a friend.
Response from jbl.comBy Zoe at Customer Service, Customer Support, July 23, 2019
Thanks for the review on our JBL Flip 5. We may need to do some troubleshooting to find out why you're experiencing this issue on your Android device so we'd like to get a bit more details from you. If you haven't already, please submit a case request so our Customer Support team can assist you: https://www.jbl.com/support-contact.html
Written by a customer while visiting jbl.com
Customer Rating
5
Amazing
on July 22, 2019
Posted by: FishGuts
from Senoia, Georgia
Best Portable and affordable speaker on the market!!!
I would recommend this to a friend!
Written by a customer while visiting jbl.com