Customer reviews from jbl.com
JBL - Flip 5 Eco Portable Bluetooth Speaker - Blue
Average customer rating
4.3
(1,135 Reviews)
Rating breakdown 1,135 reviews
5 Stars
841
4 Stars
88
3 Stars
58
2 Stars
42
1 Star
106
85%of customers recommend this product.
(
734 out of
866)
Customer Reviews for JBL - Flip 5 Eco Portable Bluetooth Speaker - Blue
Customer Rating
1
Sounds great nowhere close to 12 hours
on July 3, 2021
Posted by: Stepsmi2
from Birmingham
Just bought one to replace a Bose Revolve. Literally made it 4 hours vs the 7 I had with the Revolve. Not sure others experience but I am very disappointed.
No, I would not recommend this to a friend.
Response from jbl.comBy Raymundo at Customer Support, Harman Lifestyle, July 5, 2021
Please follow the troubleshooting steps outlined in our 'Battery and Charging Issues' guide found in this link. https://bit.ly/3blwbWY
Written by a customer while visiting jbl.com
Customer Rating
1
Sounds Good, Won’t stay On
on August 12, 2021
Posted by: Jay Lemasters
from Olmsted Falls, OH
Bought this a few months back, great sound and was excited to use it. Fast forward a few months and now it won’t stay powered on. Very disappointed in the life span of this speaker considering I paid more for this than similar types of speaker I was look into. Can’t see buying another one. Too bad, loved the sound, on to another brand.
No, I would not recommend this to a friend.
Response from jbl.comBy Raymundo at Customer Support, Harman Lifestyle, August 13, 2021
Thank you for bringing this issue to our attention. Please follow the troubleshooting steps outlined in our 'Battery and Charging Issues' guide found in this link. https://bit.ly/2T1BMuX
Written by a customer while visiting jbl.com
Customer Rating
4
This speaker sounds amazing!
on September 15, 2021
Posted by: RGALLOWAY
from Medford, OR
I love the personalized aspect of the speaker. We used a precious family photo that brings us great joy every time we see it. There is a problem with the speaker cutting in and out at times. I have to shut down all of the permissions in the apps so they don't interfere with the phone doing phone things. I have to make sure it's only being used as a speaker. Also, wifi in my location is always dicy sometimes I need to run the phone on the data link. Overall, I love the stunning bass response and great quality of the sound. Still glad I got it even though I have trouble with it at times. It could be just related to where I live.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
3
christmas gift!!!
on December 13, 2021
Posted by: DLM25
from Scotia, NY
This is a christmas gift so I have no idea about it
By Customer Support, December 14, 2021
Please visit our website if you need information about this product. https://bit.ly/3jzJkA0
Written by a customer while visiting jbl.com
Customer Rating
4
Overall great speaker
on December 20, 2021
Posted by: Suthernglr25
from Savannah, GA
This speaker is as expected from JBL. Connects easily and the bass is amazing. I would like to give it 3.5 stars as I am disappointed they took away the speakerphone. I enjoyed being able to pick up a call when the phone was connected. I will be returning it as that truly was the feature I wanted this speaker for.
Written by a customer while visiting jbl.com
Customer Rating
1
Doesn't Charge
on December 25, 2021
Posted by: SueH
from Colorado
I bought this for my husband for Christmas and it was exactly what he wanted BUT unfortunately it doesn't work. It will not accept a charge at all so it is completely dead. Will be returning asap.
By Customer Support, December 26, 2021
Thank you for your feedback Here are some things to try that often fix these issues for your Flip 5. If you have other charging cables, give them a try. (Be sure that the cable has the same type of connector as the original one that came with your product.). Try other electrical outlets at your location to be certain it is not a local wiring issue. Charge the product overnight for at least 8 hours. Check to see if there is dirt/dust on the charging port of the speaker. Check to see if there is damage/ bent pin/s on the charging port of the speaker. Sometimes wiggling the charging connection restores charging power. If none of these fixes the issue, please reach out to JBL Customer Service for technical support and assistance. https://bit.ly/2UYUuDV
Written by a customer while visiting jbl.com
Customer Rating
5
Great product!
on December 30, 2021
Posted by: Daggy91929282
from Dallas
Speaker sounds great and the personalized photo of our dogs was the perfect touch!
Written by a customer while visiting jbl.com
Customer Rating
4
Great but have 1 complaint
on January 28, 2022
Posted by: Racing11
from Festus, Mo
The speakers are awesome but the charging cord where it plugs into USB is very tough to figure out. I’m assuming it’s reversible and could charge either way but I already had one customer break a charging block trying to plug it in.
Written by a customer while visiting jbl.com