Customer reviews from jbl.com
JBL - Flip 5 Eco Portable Bluetooth Speaker - Blue
Average customer rating
4.3
(1,148 Reviews)
Rating breakdown 1,148 reviews
5 Stars
848
4 Stars
89
3 Stars
58
2 Stars
46
1 Star
107
85%of customers recommend this product.
(
734 out of
866)
Customer Reviews for JBL - Flip 5 Eco Portable Bluetooth Speaker - Blue
Customer Rating
2
It does have good features and had a good sound
on June 7, 2025
Posted by: Dthrush
I bought this a year ago and didn't use it a lot so the other day I got it out to use in yard to cook out had a full charge but would not play a sound tried the reset still not a sound so I don't know what happened while it sat in the closet on the shelf but it wasn't good and it never got wet or anything I don't know if I would recommend anyone buying this speaker
Response from jbl.comBy Customer Support, June 8, 2025
Thanks for your feedback. Here are some troubleshooting steps that might help isolate the issue with your JBL Flip 5. If the feedback tone is not audible, proceed to perform a reset. If the feedback tone is audible, do the following. First, try connecting to a different source to see if it fixes the problem and to determine if the source device (Phone, iPad, Computer, etc) is the problem. Next, forget/unpair the speaker on your device, then perform manual pairing. Last is reset, turn on the speaker, then press and hold "Volume +" and "Play" for more than 3 seconds. The speaker will turn off, and reboot to factory default. You may need to 'forget' the speaker in Bluetooth settings on your phone/tablet in order to pair it again. Note: RESET will wipe all previous settings and pairings, so it will be necessary to pair your unit with your devices again. If the issue remains, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
5
on August 8, 2025
Posted by: Rick33
Had one and left it in the cart. So I bought 2 new ones for the price of one and they were not even close to the JBL. It sounds so much better and charge lasts longer than other brands.
Written by a customer while visiting jbl.com
Customer Rating
5
Great product
on September 11, 2025
Posted by: Chas 1
from Norva.
Good Price point for product
This is my 3rd JBL portable over a span of many years, they keep well.
Recommend
This is my 3rd JBL portable over a span of many years, they keep well.
Recommend
Written by a customer while visiting jbl.com
Customer Rating
2
Great features
on December 17, 2025
Posted by: Flare8
from Lawrenceburg, Indiana
The Bluetooth goes in and out, as in someone is turning it on and off
Response from jbl.comBy Customer Support, December 17, 2025
Thanks for bringing this to our attention. We recommend restarting the Bluetooth connection by removing the name 'JBL Flip 5' from your device's Bluetooth list and reconnecting it again. Try connecting the unit to another device or reset it by pressing and holding the volume + and play buttons until the speaker shuts off. If you still encounter the same issue, please contact us directly at: https://support.jbl.com/us/en/#contact.
Written by a customer while visiting jbl.com
Customer Rating
1
Disappointed
on December 30, 2025
Posted by: JBL speaker poor quality
I won't hold a charge. Goes dead in 5 minutes. I paid to much for this to be bad already.
Response from jbl.comBy Customer Support, December 30, 2025
We'd like to work with you directly to address the issues you're experiencing with your unit. Please contact our customer support team via this link: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
5
on December 30, 2025
Posted by: WillR
I gave this as a gift and they were very pleased! Great sound and amazing quality!!
Written by a customer while visiting jbl.com
Customer Rating
5
GREAT SPEAKER
on February 14, 2026
Posted by: Steph103
Excellent little speaker!! Connects easy and works well! Thanks for a great product!!
Written by a customer while visiting jbl.com
Customer Rating
2
Dissapointment
on February 21, 2026
Posted by: TAZI13
I bought two speakers to connect them in my office. One for the waiting room one for my thereof room. I find this to be a disappointing purchase. Here is why:
I struggle with connecting them, they cut in and out, if I change the volume in one room it kicks off the other speaker. The directions are cryptic and difficult. Every day it connects a different way.
I will now buy these items again. Perhaps a different system would have been better for what I was trying to achieve.
I struggle with connecting them, they cut in and out, if I change the volume in one room it kicks off the other speaker. The directions are cryptic and difficult. Every day it connects a different way.
I will now buy these items again. Perhaps a different system would have been better for what I was trying to achieve.
Response from jbl.comBy Customer Support, February 21, 2026
Thanks for taking the time to provide feedback on our JBL Flip 5. The constant disconnection from the speaker could be due to interference with other wireless signals. Please ensure a clear line of sight between the speaker and the source and shut down unused Bluetooth products nearby. Verify if the issue continues across different music applications and devices. You can also try resetting both speakers by pressing and holding the "Volume +" and "Play" for more than 5 seconds. while the speaker is powered on. If you have other questions or concerns, feel free to contact us at https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com