Customer reviews from jbl.com
JBL - Flip 5 Eco Portable Bluetooth Speaker - Blue
Average customer rating
4.3
(1,135 Reviews)
Rating breakdown 1,135 reviews
5 Stars
841
4 Stars
88
3 Stars
58
2 Stars
42
1 Star
106
85%of customers recommend this product.
(
734 out of
866)
Customer Reviews for JBL - Flip 5 Eco Portable Bluetooth Speaker - Blue
Customer Rating
5
Great sound and portable
on August 22, 2022
Posted by: JSAU
from Dallas TX
Bought this for using when at the lake or pool and love it. Added bonus, it's great for camping too!
Written by a customer while visiting jbl.com
Customer Rating
4
Great! Just one thing…
on September 10, 2022
Posted by: TimTimP
It’s great, I’m just confused why they got rid of the stereo. Stereo is clearer, which is why I’m glad and excited that they brought it back with the Flip 6.
Written by a customer while visiting jbl.com
Customer Rating
3
Don’t buy the personalized one
on September 17, 2022
Posted by: Tripp13
from Orlando, FL
Just received my speaker and as always sound quality is good. But don’t buy the personalized one. They just put a paint on it that is not worth the money. Literally opened the package and the paint stuck to the styrofoam case thing.
By Customer Support, September 18, 2022
Thank you for taking the time to provide us with your feedback. We're sorry to hear that the sound quality of our JBL Flip 5 didn't meet your expectations. We're always looking for ways to improve. We'll make sure to submit your feedback to the appropriate department. If you have any questions or concerns with your device, please contact our customer support service via our official website or toll-free hotline.
Written by a customer while visiting jbl.com
Customer Rating
5
Love my speaker
on October 2, 2022
Posted by: NancyN
I recieved my speaker as a gift. JBL Flip 5 is my favorite motivator to get stuff done. There is nothing better to connect your music and listen threw this speaker. The Flip 5 has a clear crisp sound. You can control the volume by either your phone or the speaker. The Flip 5 is very easy to connect and use. I love the volume on it because I can blast some jams to get me motivated to do house work.
Written by a customer while visiting jbl.com
Customer Rating
5
Great Unit
on October 16, 2022
Posted by: Alans1952
I bought this a couple of months ago when my other Bluetooth speaker died and I'm very happy with it. Sounds great and easy to use.
Written by a customer while visiting jbl.com
Customer Rating
1
It's time to move on
on January 12, 2023
Posted by: smashton_k
The reign of JBL Flip has come to an embarrassing end. The removal of listening versatility by the choice to change the long-standing two-axis symmetric speaker position to an asymmetric orientation massively reduces the sound quality and versatility. If you ever enjoyed listening to your JBL Flip speaker in "landscape mode" (with the speaker horizontal on a surface), the sound stage in this position is ruined in the JBL Flip 5 generation and on. In technical terms, they changed the JBL Flip in-built speaker orientation by removing an axis of reflectional symmetry, to promote (and restrict) the speaker to only be used in the vertical orientation (nb: you're out of luck on any uneven or soft surface).
This change was made without any public notice regarding the change in the sound design. An incredible disappointment as a past owner and avid user of JBL Flip 3 and 4 speakers - the new JBL Flip 5 generation shows a purposeful attempt to reduce the functionality of the JBL Flip line in an effort to push larger JBL portable speakers and/or multiple copies of JBL Flip 5 speakers for listening to a symmetric sound stage. These were the sole two recommendations I received from JBL Flip support *after* they improperly diagnosed my warranty request about the asymmetric speaker orientation as a defect. My JBL Flip 5 was purchased through an Amazon retailer in June 2022 and replaced directly by JBL, in error, in July 2022 via warranty (removing my ability for a retailer return).
And now to be petty: With such a drastic change to the listening capability of this device, why have they forgotten to rotate the orientation of the JBL symbol to be read from the actual (vertical) speaker orientation?
By Customer Support, January 12, 2023
Thank you for taking the time to provide us with your feedback. We're sorry to hear that our JBL Flip 5 didn't meet your expectations. We're always looking for ways to improve. We'll make sure to submit your feedback to the appropriate department.
Written by a customer while visiting jbl.com
Customer Rating
1
Terrible Feature and product upgrade
on January 15, 2023
Posted by: AnthonyH124
JBL just ruined their products. They decided to rebrand the connect+ feature as “party boost” and discontinued support of the now legacy connect+ feature. What a terrible brand move. I own a lot of apple products and even my old iPad mini still supports all the apple features across ALL my old and new products. Makes my life Simple and keeps me brand loyal. Now I have some older JBL speakers that can’t pair with this JBL Flip 5. Never buying JBL again.
By Customer Support, January 16, 2023
Thanks for taking the time on providing us with your feedback. We're sorry to hear that our personalized JBL Flip 5 didn't meet your expectations. We're always looking for ways to improve. We'll make sure to submit your feedback to the appropriate department. If you need more help with the unit, please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
1
Audio troubles
on February 4, 2023
Posted by: Saddened Customer
from Arkansas
Bought this speaker about 6 months ago, worked great for about the first 2, but now has constant popping and skipping issues
By Customer Support, February 8, 2023
Thanks for bringing this to our attention. To avoid interference when using our JBL Flip 5 , please keep away from wifi networks, walls, and other Bluetooth devices that may interfere with the signal of your earbuds. If the issue still persists, we'd like to work with you directly to address the issues you're experiencing. Please contact our customer support service via our official website or toll-free hotline.
Written by a customer while visiting jbl.com