Customer reviews from lg.com
LG - gram 16” WQXGA Laptop – Intel Evo Platform Core i7 – 16GB RAM – 1TB NVMe Solid State Drive - Silver
Average customer rating
4.4
(63 Reviews)
Rating breakdown 63 reviews
5 Stars
44
4 Stars
10
3 Stars
3
2 Stars
5
1 Star
1
90%of customers recommend this product.
(
37 out of
41)
Customer Reviews for LG - gram 16” WQXGA Laptop – Intel Evo Platform Core i7 – 16GB RAM – 1TB NVMe Solid State Drive - Silver
Customer Rating
5
It's awesome
on December 31, 2022
Posted by: nattywood112411
from Florida
I want this but can't afford it and would really like to have it
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
4
Laptop good but speakers not adequate
on January 23, 2023
Posted by: Jeanninev
from Illinois
I bought this laptop due to the good reviews and the weight so I could easily travel with it. This laptop operates adequately but the speakers were put on the bottom and the volume is not audible enough. The exterior scratches easily and the power cord plastic casing is damaged/broken where the wire is exposed after normal use. I have never had a power cord deteriorate this way. I had to pay for a replacement which was not cheap.
Quality
3
Features
3
Value
3
Written by a customer while visiting lg.com
Posted by: B Younga
from Honolulu, HI
Verified Purchase:Yes
I bought this back last April after using a company issued 17" laptop from work and had high hopes buying this one for personal home use. Enjoyed the fact that it is not loaded with extras found on other brands. It performed well up until recently, during startup in the mornings bottom third of the screen is like triple vision. Overtime it seems to go away. Not sure what to make of it, I trust that this is a warranty item. Wondering if LG is aware of this or anyone else has experienced this and what the resolution might be.
Pros: ease of use, Style/Design, Features/Settings, Performance
Quality
3
Features
4
Value
5
Response from lg.comBy Alice Feliz V. Luna, Social Media, January 30, 2023
We want to thank you for taking this time to communicate with us about your experience with your LG Laptop. Please send us a private message on Facebook or Twitter using @LGUSSupport, and include your contact info, or reach us at our customer service line at (800) 243-0000, and we will be happy to assist you further. Thank you. ^Jolly
Written by a customer while visiting lg.com
Customer Rating
5
Amazing Laptop!
on February 6, 2023
Posted by: Anonymous
from Plainfield, IN
I freaking LOVE this laptop! I studied so hard to pick the right one and was crossed between the 17" and the 16". I chose the 16" because it is touch screen although I don't use the touch screen much (but do occasionally). This thing is fast, light, beautiful, and the screen is crisp! The ONLY thing I wish it had was a slightly better graphics card. Outside, that, flawless. The battery lasts forever too! Best laptop I've ever owned easily.
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: T Nguyen
from Los Angeles, CA
Verified Purchase:Yes
I have owned Macbook pros, XPS 13, and MS Surface laptops. The most important thing in a laptop for me since I'm not a creator is battery life. This combination of lightness and long battery life can't be beat. I opted for the StormTrooper white option, which only comes with 8GB of ram, but it handles a dozen tabs open just fine. The only negative tradeoff is due to the lightness, the large trackpad if flexed doesn't function well. I have to sometimes twist the keyboard back to fix the problem.
Pros: ease of use, battery, Style/Design
Quality
4
Features
5
Value
3
Written by a customer while visiting lg.com
Customer Rating
2
Features
on June 14, 2023
Posted by: Jack113324587533556
Not that good. I have had issues with processing speeds going down .
Quality
3
Features
2
Value
1
Response from lg.comBy Tanisha, social/LG, June 21, 2023
You shouldn’t have had this experience with us. It’s disappointing and upsetting news, but we're thankful that we have the chance to change circumstances for the better. Thank you for your trust, and your willingness to share your experience with us. Meanwhile, We would like to share this link with you https://tinyurl.com/3ur9kkah in hopes to make your experience a better one. Enjoy your day. ~Tanisha
Written by a customer while visiting lg.com
Customer Rating
2
Not the best
on June 28, 2023
Posted by: Jack113324587533556
from MN
I bought this for college and while it’s been decent the keyboard broke like a month into buying it. It also has very limited processing power and battery.
Quality
3
Features
2
Value
2
Response from lg.comBy Tanisha, social/LG, June 29, 2023
Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. We're sadden that your [visit/experience] with us fell short of expectations. We want to thank you for giving us a chance to make things right and bringing this to our attention. Please contact us directly at 800-243-0000. ~Tanisha
Written by a customer while visiting lg.com