Customer reviews from Newair
NewAir - 250 Count Cigar Humidor with Opti-Temp Heating and Cooling Function, Spanish Cedar Shelves and Digital Thermostat - Stainless Steel
Average customer rating
4.4
(123 Reviews)
Rating breakdown 123 reviews
5 Stars
90
4 Stars
15
3 Stars
2
2 Stars
5
1 Star
11
87%of customers recommend this product.
(
45 out of
52)
Customer Reviews for NewAir - 250 Count Cigar Humidor with Opti-Temp Heating and Cooling Function, Spanish Cedar Shelves and Digital Thermostat - Stainless Steel
Customer Rating
3
Has Several Issues For The Price!!!!
on April 4, 2023
Posted by: Rob
from Youngstown Ohio
Verified Purchase:No
Followed instructions and seasoned. The hygrometer broke in two days. Using my own calibrated hygrometer and 2 320 gram Boveda's humidity won't get above 65%. Temp is off 2 degrees also.
No, I would not recommend this to a friend.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Written by a customer while visiting Newair
Customer Rating
5
Great Product
on November 9, 2021
Posted by: Munson
from Brooklyn, NY
Verified Purchase:No
Unit has met all expectations. Beautiful design plenty of room for all my stogies.
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for posting your comments in regards to the NCH250SS0. We are glad to hear your unit meets your expectations. We highly appreciate your feedback. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for posting your comments in regards to the NCH250SS0. We are glad to hear your unit meets your expectations. We highly appreciate your feedback. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
5
Ingrid was amazing
on February 21, 2022
Posted by: Matty D
from Long Island NY
Verified Purchase:No
Ingrid listened to my concerns & was certainly quick and attentive. I love the product, but not with bad humidity stale cigars
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi, Thank you for taking the time to leave a review on your Newair Product NCH250SS01. I am happy to hear that you are pleased with our customer service provided. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi, Thank you for taking the time to leave a review on your Newair Product NCH250SS01. I am happy to hear that you are pleased with our customer service provided. Thank you for choosing Newair!
Written by a customer while visiting Newair
Posted by: tonypicon
from Wisconsin
Verified Purchase:Yes
Will allow me to keep my cigars safe for a long time, as I don't smoke them as much as I purchase them!
Response from NewairBy Newair, Customer Service, January 13, 2022
Thank you for the 5-star review and for posting your comments in regards to this product NCH250SS01. We highly appreciate your feedback. Thank you for choosing Newair.
Written by a customer while visiting Newair
Customer Rating
5
Awesome Humidor!
on February 15, 2021
Posted by: FinalThirdCigar
from Pendleton, IN
Full disclosure, I received this product for review and have no financial gain by offering a review.
I received the New Air 250 Count Electric Cigar Humidor Wineador in Stainless Steel with Opti-Temp™ Heating and Cooling Function, Spanish Cedar Shelves, Digital Thermostat, and Security Lock and Key and absolutely love it!
It holds closer to 200 cigars depending on how you load it. I load with boxes on the shelves and singles in the tray.
Upon receipt, I added distilled water to the water tray and let it run at 70° for a couple days to season it and get the humidity level up to 70%. Super easy process!
Simply wipe out the inside of the humidor after removing the cedar trays and shelves, then add them back in with the waiter tray. Then let it sit until desired humidity level is achieved.
Then I added several boxes of cigars along with a couple Boveda 65% 320g packs and it’s good to go!
The trays are lightweight and the only issue I have with this model is having to open the door up beyond 90° to pull them out. If you have limited space keep that in mind. This has been corrected on the new 840 model as New Air has perfected the cigar humidors they make.
The seal is perfect and the fan is quiet. You’ll hardly be able to tell it is running.
The quality on this unit is very nice, albeit the shelves are a little lighter weight than previous models. Again, the newer model 840 has also corrected this and I can’t wait to upgrade to that in the future as needs are required.
If you are needing a humidor to hold close to 200 cigars, more in smaller vitolas, this is a no brainer! You won’t be disappointed!
I received the New Air 250 Count Electric Cigar Humidor Wineador in Stainless Steel with Opti-Temp™ Heating and Cooling Function, Spanish Cedar Shelves, Digital Thermostat, and Security Lock and Key and absolutely love it!
It holds closer to 200 cigars depending on how you load it. I load with boxes on the shelves and singles in the tray.
Upon receipt, I added distilled water to the water tray and let it run at 70° for a couple days to season it and get the humidity level up to 70%. Super easy process!
Simply wipe out the inside of the humidor after removing the cedar trays and shelves, then add them back in with the waiter tray. Then let it sit until desired humidity level is achieved.
Then I added several boxes of cigars along with a couple Boveda 65% 320g packs and it’s good to go!
The trays are lightweight and the only issue I have with this model is having to open the door up beyond 90° to pull them out. If you have limited space keep that in mind. This has been corrected on the new 840 model as New Air has perfected the cigar humidors they make.
The seal is perfect and the fan is quiet. You’ll hardly be able to tell it is running.
The quality on this unit is very nice, albeit the shelves are a little lighter weight than previous models. Again, the newer model 840 has also corrected this and I can’t wait to upgrade to that in the future as needs are required.
If you are needing a humidor to hold close to 200 cigars, more in smaller vitolas, this is a no brainer! You won’t be disappointed!
Response from NewairBy NewAir, Customer Service, February 15, 2021
Thank you for the 5-star review and for posting your comments in regards to the NewAir NCH250SS01. We highly appreciate your feedback and we are glad to hear you like the unit's features. Thank you for choosing NewAir!
Written by a customer while visiting Newair
Customer Rating
5
Exactly what I was looking for!
on August 3, 2021
Posted by: Adirondacks
from Troy, NY
I never have to worry about temperature fluctuations again! I need the heating & cooling feature for the Northeast weather in an old house. It’s been very humid when I bought this so it took awhile to get the humidity level to 66%. I’m still working on it as it’s at 68%. I have 65% boveda packs currently in the humidor. The device is quiet. I just hear the fan running. It runs all the time to circulate the air, which is great. The door provides a tight see and the controls are easy to use. My biggest complaint is the light is useless! They should have put led strips in between the shelves. If you want to see the hydrometer reading or your cigars you’ll be using your phone light.
Response from NewairBy Newair, Customer Service, August 3, 2021
Thank you for posting your comments in regards to this NCH250SS01. We highly appreciate your feedback. Thank you for choosing Newair.
Written by a customer while visiting Newair
Customer Rating
5
The BEST gift for that hard to buy for guy!
on December 9, 2022
Posted by: Kelly
from Michigan
Verified Purchase:No
We are absolutely loving the sleek design of our Newair cigar humidor and amazed that it actually can accommodate so many cigars! The design matches our bar refrigerator that we also received from Newair and they both look amazing in our newly renovated bar space.
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for posting your comments in regards to this product NCH250SS01. We highly appreciate your feedback and we are glad to hear you like the unit's features. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for posting your comments in regards to this product NCH250SS01. We highly appreciate your feedback and we are glad to hear you like the unit's features. Thank you for choosing Newair!
Written by a customer while visiting Newair
Posted by: Cholzz
from Iowa
Verified Purchase:Yes
After 2 days the thermostat broke does not hold a consistent temperature at all very disappointed!
No, I would not recommend this to a friend.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Written by a customer while visiting Newair