Customer reviews from Newair
NewAir - 250 Count Cigar Humidor with Opti-Temp Heating and Cooling Function, Spanish Cedar Shelves and Digital Thermostat - Stainless Steel
Average customer rating
4.4
(124 Reviews)
Rating breakdown 124 reviews
5 Stars
91
4 Stars
15
3 Stars
2
2 Stars
5
1 Star
11
87%of customers recommend this product.
(
45 out of
52)
Customer Reviews for NewAir - 250 Count Cigar Humidor with Opti-Temp Heating and Cooling Function, Spanish Cedar Shelves and Digital Thermostat - Stainless Steel
Posted by: The Bearded One
from Tennessee
Verified Purchase:Yes
I live in the south east and have issues with maintaining humidity through the year in my traditional wood humidor. This has solved thay problem for me. High quality product that just works... nothing more... nothing less. After just a week of my sticks hanging out in this beautiful machine, they are staying lit better and smoking more consistently. Well worth the money.
Written by a customer while visiting Newair
Customer Rating
1
Discontinued item and Replace parts for humidor CC-300
on October 23, 2024
Posted by: Leo
from Toronto, Canada
My humidor fan stopped working 2021 and I had to replace power control board $$, my fan stopped working again and I just learned I can't buy replacement parts and they've discontinued that model!!!
No, I would not recommend this to a friend.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. If you need any assistance with your unit or have any questions, please feel free to contact our friendly Customer Experience Expert department at toll-free number 855-963-9247. A copy of receipt is needed for warranty claim. Best Regards, Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. If you need any assistance with your unit or have any questions, please feel free to contact our friendly Customer Experience Expert department at toll-free number 855-963-9247. A copy of receipt is needed for warranty claim. Best Regards, Customer Care
Written by a customer while visiting Newair
Customer Rating
4
Know what your getting!
on May 24, 2024
Posted by: Ryan
from Philadelphia Pa
Pros Great cooling unit, looks great, holds humidity well once properly seasoned. Cons This does NOT heat, room was 68F, set it to 75F to test, didnt go up at all. Will take several weeks to season.
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for your feedback on this Newair product and we are glad you enjoy using the unit NCH250SS01. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for your feedback on this Newair product and we are glad you enjoy using the unit NCH250SS01. Thank you for choosing Newair!
Written by a customer while visiting Newair
Posted by: Neil
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great Product and works as advertised. A concern of mine prior to purchase was the noise level. It is not bad at all. Temperature control works perfect. Humidity control is an item I'm working on. The water tray is great but my humidity is up to 78% and I'm still figuring out how to manage getting it down to 70% steady. By us a packet that is rated at 70% humidity to see if that works in leu of the water tray. Regardless, this electronic humidor is 10 times better than any traditional humidor I've had in the past.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for sharing your thoughts about the unit NCH250SS01. We highly appreciate your feedback. Thank you for choosing Newair.
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for sharing your thoughts about the unit NCH250SS01. We highly appreciate your feedback. Thank you for choosing Newair.
Written by a customer while visiting Newair
Posted by: Marko
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great product. Two issues. Must open door all the way to take shelves out. Capacity is lower than advertised.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 4-star review and for posting your comments in regards to this product NCH250SS01. We highly appreciate your feedback and we are glad to hear you like the unit's features. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 4-star review and for posting your comments in regards to this product NCH250SS01. We highly appreciate your feedback and we are glad to hear you like the unit's features. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
5
Great for anyone with a serious collection.
on September 14, 2023
Posted by: KingGeorge
from Detroit
As a disclaimer I did get this for free from Newair. I did request the item though and am super happy with it. Keeps my cigar temps perfect year round.
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for posting your comments in regards to this product NCH250SS01. We highly appreciate your feedback and we are glad to hear you like the unit's features. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for posting your comments in regards to this product NCH250SS01. We highly appreciate your feedback and we are glad to hear you like the unit's features. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
3
Has Several Issues For The Price!!!!
on April 4, 2023
Posted by: Rob
from Youngstown Ohio
Followed instructions and seasoned. The hygrometer broke in two days. Using my own calibrated hygrometer and 2 320 gram Boveda's humidity won't get above 65%. Temp is off 2 degrees also.
No, I would not recommend this to a friend.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Written by a customer while visiting Newair
Customer Rating
1
Second unit I've had that has stopped working
on March 9, 2023
Posted by: Ron
from Woodstock, GA
NewAir replaced the first one, which stopped working almost immediately. Now, just under 2 years of ownership, the fan is going out and it's no longer under warranty. Do not recommend
No, I would not recommend this to a friend.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Written by a customer while visiting Newair