Customer reviews from Newair
NewAir - 250 Count Cigar Humidor with Opti-Temp Heating and Cooling Function, Spanish Cedar Shelves and Digital Thermostat - Stainless Steel
Average customer rating
4.4
(123 Reviews)
Rating breakdown 123 reviews
5 Stars
90
4 Stars
15
3 Stars
2
2 Stars
5
1 Star
11
87%of customers recommend this product.
(
45 out of
52)
Customer Reviews for NewAir - 250 Count Cigar Humidor with Opti-Temp Heating and Cooling Function, Spanish Cedar Shelves and Digital Thermostat - Stainless Steel
Customer Rating
5
Flush front face of the humidor
on March 1, 2021
Posted by: Willy
from Long Beach, CA
Great humidor and good craftsmanship. Only about a month with it and expect it to live up to it's capabilities. Love that the front is flush and not a large handle to get in the way. Would definitely recommend to anyone looking for a cigar humidor.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for posting your comments in regards to your NCH250SS01. We highly appreciate your feedback and we are also grateful for your trust in our brand. Thank you for choosing NewAir.
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for posting your comments in regards to your NCH250SS01. We highly appreciate your feedback and we are also grateful for your trust in our brand. Thank you for choosing NewAir.
Written by a customer while visiting Newair
Customer Rating
5
Love it. Can't stop staring through the glass door
on November 30, 2021
Posted by: Luis
from SW Ranches
Verified Purchase:Yes
I got tired of wood cigar humidors. Simple set up with the feature of keeping the cigars cool. It's holding the temperature and humidity I wanted. I will probably get a bigger size later on.
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for sharing your thoughts about the unit NCH250SS01.Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for sharing your thoughts about the unit NCH250SS01.Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
5
Quality and setup
on March 10, 2021
Posted by: Rdshark100
from Flint Michigan
It takes a couple days for the temp to stabilize but by the time the seasoning is done everything is set. It is rock solid with excellent customer service.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review on this product NCH250SS01.Thank you for choosing NewAir!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review on this product NCH250SS01.Thank you for choosing NewAir!
Written by a customer while visiting Newair
Posted by: Thomas' Emporium
from Marion, IL
Verified Purchase:Yes
Love the product and resultant ease of cigar maintenance. I do think it queer that Newair requires you provide a receipt to register a product purchased from them.
Response from NewairBy Newair, Customer Service, August 30, 2021
Thank you for the 5-star review.Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
5
Recommend anyone buy this product
on February 20, 2023
Posted by: Scott
from Georgia
Verified Purchase:No
This has been an amazing product and company to work with. I had a few issues in the beginning, but Charles (customer support) has been outstanding and gone above and beyond my expectations.
I would recommend this to a friend!
Written by a customer while visiting Newair
Posted by: jjdenver
from Denver, CO
Verified Purchase:Yes
I bought the unit and it was back ordered. When I finally received the unit, I took it out of the box and the side of the unit was badly scratched up. Yet, the box was not damaged, which led me to believe I recieved a refurbished unit at Full price. The temp gauge is very inaccurate. I have 3 calibrated hygrometers in the unit and they are all 3-4 degrees off from the units display. I have to set it to 73-74 if I want it to be 69-70 degrees. It also is really hard to maintain RH levels. I have more consistency with a Tupperware that costs 5$. I read a lot of good reviews on the predecessor unit and had high expectations for the unit. Unfortunately I don't trust putting my boxes of expensive sticks in the unit...
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Hi There,
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Thank you for contacting NewAir! I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter and provide the best possible solution
Best Regards,
Customer Care
Written by a customer while visiting Newair
Posted by: Marko
from Undisclosed
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great product. Two issues. Must open door all the way to take shelves out. Capacity is lower than advertised.
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 4-star review and for posting your comments in regards to this product NCH250SS01. We highly appreciate your feedback and we are glad to hear you like the unit's features. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 4-star review and for posting your comments in regards to this product NCH250SS01. We highly appreciate your feedback and we are glad to hear you like the unit's features. Thank you for choosing Newair!
Written by a customer while visiting Newair
Customer Rating
5
Perfect size and ROCK SOLID!
on March 15, 2022
Posted by: Kyle
from TN
Verified Purchase:No
I got this humidor in and put it on the counter in my bar. It looks fantastic, and I love the large glass window so I can keep check of my current stock as well as check the humidity level without opening it. I put in some 70% humidor juice in the container that comes with it and it has stayed rock solid ever since. My good buddy got the bigger version of this, and his has been just as reliable also. Thank you Newair for making amazing products at affordable prices!
I would recommend this to a friend!
Response from NewairBy newairpwr, newairpwr, October 7, 2025
Thank you for the 5-star review and for posting your comments in regards to this product NCH250SS01. We highly appreciate your feedback and we are glad you enjoy using the unit. Thank you for choosing Newair!
Response from NewairBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for posting your comments in regards to this product NCH250SS01. We highly appreciate your feedback and we are glad you enjoy using the unit. Thank you for choosing Newair!
Written by a customer while visiting Newair