Customer reviews from lg.com
LG - 6.3 Cu. Ft. Smart Slide-In Electric True Convection Range with EasyClean and Air Fry - Stainless Steel
Average customer rating
4.2
(404 Reviews)
Rating breakdown 404 reviews
5 Stars
236
4 Stars
81
3 Stars
33
2 Stars
23
1 Star
31
83%of customers recommend this product.
(
102 out of
123)
Customer Reviews for LG - 6.3 Cu. Ft. Smart Slide-In Electric True Convection Range with EasyClean and Air Fry - Stainless Steel
Posted by: Chisel47
from Appleton Wisconsin
Verified Purchase:Yes
Our LG stove oven, is less than nine months old. So far we have had four warranty calls on it, and presently are awaiting another warranty, which will make it five to repair the stove. Investing that much money, and having five warranty calls in nine months, is Uncalled for
Pros: ease of use
Quality
1
Features
2
Value
1
Response from lg.comBy Alice Feliz V. Luna, Social Media, February 8, 2023
We highly appreciate your honest feedback regarding your experience. We’re sorry to hear that you didn’t have a great experience with our service. Trust us when we say that your comments does not go unnoticed. We would be pleased to investigate this further, but we must switch to a platform that allows us to have back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, the hashtag #VOC, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly
Written by a customer while visiting lg.com
Posted by: Krissy9
from Fayetteville, AR
Verified Purchase:Yes
This has been a powerful cooking machine - it preheats quickly and boils rapidly. Weirdly, the markings on the front dials rubbed opff within three months, making stovetop cooking pretty dicey. It took almost eight months of repeated emails and phone calls to get these replaced by LG. We are now having the same issues with the tine holders in our dishwasher - all of our appliances are pretty new (1-2 years) LG, and are really great except for a tiny little thing that's completely failing. Will probably look elsewhere when buying my next major appliance.
Pros: ease of use
Quality
3
Features
4
Value
3
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, May 1, 2023
We apologize that you had such an experience. Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. If you need more assistance with your LG product, please send us a private message on Facebook or Twitter using @LGUSSupport and we will be happy to assist you ^James.
Written by a customer while visiting lg.com
Posted by: Johnny not happy
from Oklahoma
Verified Purchase:Yes
Paid for installation told they were not able to install I will install myself I have not heard anything on getting my money back for the installation charge.
Response from lg.comBy LG Customer Experience team, Customer Care, May 19, 2023
Hey there, Johnny. We appreciate you bringing this to our attention, and we understand how important your oven is to your day-to-day life. Please send us a private message through Facebook or Twitter using @LGUSSupport or call our customer service line at (800) 243-0000, and we would be glad to help. ~Anthony
Written by a customer while visiting lg.com
Posted by: Mikimco
from Nh
Verified Purchase:Yes
Inside glass Broke just at two years. I do not use the stove enough for this to happen. You have not lg service
Quality
1
Features
3
Value
1
Response from lg.comBy LG Customer Experience team, Customer Care, September 14, 2023
Hey there. Thank you for leaving your review on the 6.3 cu ft. Smart wi-fi Enabled ProBake Convection® InstaView® Electric Slide-In Range with Air Fry. It's hard for us to hear that you had a negative experience, as we always do our best to provide our customers with the best support possible. We want to make this right. However, we need to switch to a platform that permits back-and-forth messaging before we can look into this further. We would be pleased to see what we can do to help. You may call us on our customer support line at (800) 243-0000, or send us a private message on Facebook or Twitter using @LGUSSupport with your contact number, and we'll be ready to help. ^Anthony
Written by a customer while visiting lg.com
Posted by: Peninc
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this 3 weeks ago, LG tech coming this week to fix the oven 50 deg off of digital input.
Quality
3
Features
3
Value
3
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, November 1, 2023
Hello, we see the severity of this situation, and we at LG take this very seriously. Please send us a private message on our socials, @LGUSSupport, so we can check in on you! ~Tegan
Written by a customer while visiting lg.com
Posted by: Sally V
Verified Purchase:Yes
I love my new LG stove. It performs as advertised and I have had no issues with using any of the different programs.
I like that i can lock the controls.
I like that i can lock the controls.
Response from lg.comBy LG Customer Experience team, Customer Care, November 5, 2023
Thank you for sharing your positive experience with your new LG stove! The ability to lock the controls is indeed a convenient feature, providing an added layer of safety and peace of mind. We're delighted to know that you appreciate this functionality! At LG, we strive to create appliances that not only meet but exceed our customers' expectations. It's wonderful to hear that your new stove has met your needs and is enhancing your cooking experience. If you have questions or need assistance in the future, please don't hesitate to reach out to us privately on Facebook or Twitter (X) by mentioning @LGUSSupport. We're here to ensure your continued satisfaction with our products. Thank you for choosing LG, and we appreciate your positive feedback. Happy cooking!
Written by a customer while visiting lg.com
Posted by: Anonymous
from Hoffman Estates,Illinois
Verified Purchase:Yes
The cooktop is textured and easily scratched. I am extremely careful and always like it to look like new. Somehow there is a scratch and now I have to live with that. It should be smooth glass no texture. I had a glass top stove for 20 years and it never scratched. I’m very disappointed. I wild send a photo, but it won’t let me .
Quality
4
Features
4
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Convection!! Not the best choice for all recipes!
on January 29, 2024
Posted by: KV23
from st louis MO
[This review was collected as part of a promotion.] This Oven is ONLY Convection Oven!!! See below from Bob’s Red Mill Natural Foods:
Convection Oven vs Regular Oven !
Like anything in the kitchen, an oven with convection is better for some recipes, while it may not be the best choice for all recipes. With any recipes that require rising, such as cakes, bread or other baked goods, you may have strange results with a convection oven.
Convection Oven vs Regular Oven !
Like anything in the kitchen, an oven with convection is better for some recipes, while it may not be the best choice for all recipes. With any recipes that require rising, such as cakes, bread or other baked goods, you may have strange results with a convection oven.
Pros: Style/Design, Features/Settings
Quality
5
Features
1
Value
1
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, February 1, 2024
Hey there! Thank you for taking the time to leave a review. We are continuously updating our products, and your feedback is vital to that process. If you have any other ideas, please let us know here: http://spr.ly/6424pog4k. ^Gaby
Written by a customer while visiting lg.com