Customer reviews from lg.com
LG - 6.3 Cu. Ft. Smart Slide-In Electric True Convection Range with EasyClean and Air Fry - Stainless Steel
Average customer rating
4.2
(404 Reviews)
Rating breakdown 404 reviews
5 Stars
236
4 Stars
81
3 Stars
33
2 Stars
23
1 Star
31
83%of customers recommend this product.
(
102 out of
123)
Customer Reviews for LG - 6.3 Cu. Ft. Smart Slide-In Electric True Convection Range with EasyClean and Air Fry - Stainless Steel
Posted by: Geriaf
Verified Purchase:Yes
[This review was collected as part of a promotion.] Look good for about 1 day , it is too easy to scratch and considering that one use it 3 times per day for decades is not holding up to well-
I have my for 2 weeks it scratch at the first use !
I have my for 2 weeks it scratch at the first use !
Pros: Features/Settings
Quality
3
Features
4
Value
3
Response from lg.comBy LG, June 3, 2024
Thank you for taking the time to provide your feedback. We recognize the significance of durability in everyday items and regret any inconvenience you may have experienced. We assure you that quality is our top priority and that we are dedicated to rectifying this situation for you. Rest assured, maintaining high-quality standards is paramount to us. Please reach out to us via social media @LGUSSupport. We are fully committed to resolving this matter and ensuring your satisfaction. Your contentment is our utmost concern, and we are devoted to guaranteeing a positive experience with our products.^Con
Written by a customer while visiting lg.com
Posted by: Nana09
from Nebraska
Verified Purchase:Yes
I bought this a month ago after researching a lot of electric ranges . As of now I am super happy with it . Very even baking and convection is great !! I love the instant view . The reviews are true that the knobs go on if bumped into but I just lock them (so easy to do ) and problem solved . I have not as of yet used the airfryer . This replaced an lg range that was 9 years old and still working well . The blue interior is beautiful . It looks very high end in my kitchen . Hoping to have it for years to come and as of now am very happy with my purchase !!
Pros: ease of use
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
4
Glad we decided to go with this stove, love it.
on April 21, 2024
Posted by: Newport1
from Canby Or.
Verified Purchase:Yes
We’ve had it for a little over a year & we love it
Pros: ease of use, Features/Settings
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: ApplianceDude
from Bowling Green, KY
Verified Purchase:Yes
The numbers are rubbed off of the dials already from the oils used in cooking.
Pros: Features/Settings
Quality
4
Features
5
Value
4
Response from lg.comBy LG, June 5, 2024
Thank you for taking the time to provide us with your feedback. We value your support and want to make sure that we have exceptional interaction with our products. We regret any inconvenience caused by the loose knobs on your LSEL6335F model. We apologize for this and are dedicated to resolving this issue for you. We suggest you contact our specialized support team via social media for the best assistance. Send us a direct message @LGUSSupport, and our team will gladly help you.^Con
Written by a customer while visiting lg.com
Posted by: Lisag75
from Miami, Fl
Verified Purchase:Yes
Fantastic efficient oven. I would’ve preferred to have the dials angled up more and no rubber ring around the glass top. Makes it harder to clean. But all in all a great purchase.
Pros: Quality, Performance
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Board died after 2 years.
on May 22, 2024
Posted by: scoresfilm
from Olmsted Falls, OH
Main board died after 2 years. Expensive to replace. Of course out of warranty. I wouldn't recommend this oven at all.
Quality
1
Features
3
Value
1
Response from lg.comBy LG Digital Care Team, May 23, 2024
Hey there! We understand how important your oven is to your home, and we'd like to assist you in getting back to enjoying cooking. We would like to speak with you privately to see if there's anything we can do for you and review your warranty. Before that, let's try some troubleshooting steps that could help with the main board. Firstly, ensure that it's plugged into a working outlet. You might also want to test the outlet with another device. If that doesn't work, try resetting your oven by unplugging it, waiting a few minutes, and then plugging it back in. Lastly, check if the circuit breaker has tripped, and if so, reset it. Send us a private message on social media @LGUSSupport. We'll be here to support you.^ Diego
Written by a customer while visiting lg.com
Customer Rating
2
on June 7, 2024
Posted by: anna22
from New Port Richey, FL
Have owned this oven for 2.5 years. In that time the knobs have turned on repeatedly with barely a bump, very dangerous. Now the heating element is out. Oven should last at least 10 years not less than 3. For the money paid, this oven was not worth the price.
Quality
2
Features
3
Value
1
Response from lg.comBy LG, June 7, 2024
Hello there. Thank you for sharing your feedback regarding your LSEL6335F oven. We're genuinely sorry to hear about the issues you've encountered, especially with the knobs and heating element.
Your safety and satisfaction are our top priorities, and we sincerely apologize for any inconvenience this may have caused. We understand your frustration, and we want to assure you that we take your concerns seriously.
To address these issues and provide further assistance, please send us a private message on Social Media @LGUSSupport. Our dedicated team is here to investigate and discuss available options to improve your experience with our product.
Regarding the knobs, we recommend ensuring that they are securely in place and not susceptible to accidental activation. Additionally, for the heating element issue, our team can provide troubleshooting guidance and explore possible solutions.
We appreciate your feedback as it helps us identify areas for improvement and ensure the quality and safety of our products.
—Renzo
Your safety and satisfaction are our top priorities, and we sincerely apologize for any inconvenience this may have caused. We understand your frustration, and we want to assure you that we take your concerns seriously.
To address these issues and provide further assistance, please send us a private message on Social Media @LGUSSupport. Our dedicated team is here to investigate and discuss available options to improve your experience with our product.
Regarding the knobs, we recommend ensuring that they are securely in place and not susceptible to accidental activation. Additionally, for the heating element issue, our team can provide troubleshooting guidance and explore possible solutions.
We appreciate your feedback as it helps us identify areas for improvement and ensure the quality and safety of our products.
—Renzo
Written by a customer while visiting lg.com
Customer Rating
5
Amazing features!
on June 15, 2024
Posted by: Leanna44
from Dallas, TX
[This review was collected as part of a promotion.] I bought my range almost a year ago. It has been working great! I love how the buttons are right there in front of you as opposed to reaching over a hot stove to turn everything off . I love the built in air fryer. So far I have had a good experience with my LG thin q range. I highly recommend it
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com