Customer reviews from lg.com
LG - 6.3 Cu. Ft. Smart Slide-In Electric True Convection Range with EasyClean and Air Fry - Stainless Steel
Average customer rating
4.2
(404 Reviews)
Rating breakdown 404 reviews
5 Stars
236
4 Stars
81
3 Stars
33
2 Stars
23
1 Star
31
83%of customers recommend this product.
(
102 out of
123)
Customer Reviews for LG - 6.3 Cu. Ft. Smart Slide-In Electric True Convection Range with EasyClean and Air Fry - Stainless Steel
Posted by: Marie Kaplan
from Pikesville, Maryland
Verified Purchase:Yes
Bought one year ago. Problems with baking baked goods not baking. Repair man was not helpful. Claimed he could do nothing because I removed racks and he did not see the 3 cakes I threw out
Quality
3
Features
5
Value
3
Response from lg.comBy Christian Jimenez, LG Social Media, August 8, 2023
Hi! We understand your previous experience with the technician didn't resolve the issue you've mentioned. Please allow our social media team another chance to help reach a resolution! So that we can look into this, please send us a PM on Facebook at the handle @LGUSSupport. Please include your phone number and range information (model and serial number). We look forward to assisting towards a resolution you'd be satisfied with! ^Chris
Written by a customer while visiting lg.com
Posted by: Icelady14
from New York
Verified Purchase:Yes
I love all the features and really love the air fryer part works great
Pros: ease of use, Quality, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Judy Founds
from Bethel Park, PA.
Verified Purchase:Yes
[This review was collected as part of a promotion.] Unable to see front info on panel as it is not back lite! Also the knobs are WAY TO EASY TO TURN ON ACCIDENTALLY! This happened to me and a plastic spoon melted on the top right burner! ( I have to reach over the stove to get to my microwave and my shirt caught on the knob, it turned on and damaged the burner. Now, my 3 week new stove will probably need a new top! This also happened to my daughter when she visited.
Quality
1
Features
1
Value
2
Response from lg.comBy Jai., LG Social., August 10, 2023
Hey there. Thank you for taking the time to review our product. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. We will be working to fix it so that an incident like this never happens again. Please get in touch with us if you have questions for us by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be glad to help. ^Jai.
Written by a customer while visiting lg.com
Posted by: Addar
from Florida
Verified Purchase:Yes
The only reason this doesn’t have a 1 star review is the customer service made the situation right. We bought our unit about 18 months ago and the front display started to fade. The digits are starting to disappear so you couldn’t make out the times or temperature. Eventually that became a display that did not work at all. All you could do was turn it on and not select temps.
I’ve had various stoves throughout my life and this is a first for the unit to be unusable in less than two years.
That is unacceptable for something I barely even use. Let’s just hope the LG fridge doesn’t break!
Pros: Features/Settings
Quality
1
Features
5
Value
5
Response from lg.comBy Winie Claire Borja, LG Social Media, August 13, 2023
Thank you for sharing your feedback regarding your recent experience with the LG 6.3 cu. ft. Smart Wi-Fi Enabled ProBake Convection® InstaView® Electric Slide-In Range with Air Fry, model# LSEL6335F. We're pleased to hear that our customer service was able to assist you and provide a resolution to your situation. The issues with your unit's display that you've described are not in line with the quality and durability standards we strive to uphold. We understand your disappointment, and we're committed to continuously improving our products based on valuable feedback like yours. If you have any further concerns or if you'd like to discuss this matter further, please don't hesitate to reach out to us privately on Facebook or Twitter using @LGUSSupport. ^Winie
Written by a customer while visiting lg.com
Posted by: Doug75
Verified Purchase:Yes
I had this for a few weeks and and very happy with it except that the temperature dials are very hard to read.
Written by a customer while visiting lg.com
Posted by: Keith68
from St. Louis, MO
Verified Purchase:Yes
We purchased this range based on Consumer Reports reviews and we’re very pleased. We especially like the air fry feature. We need to stay ahead of keeping the cooktop clean or it can become difficult. We’re also thankful for the child lockout feature, having grandchildren in the house and it prevents us from bumping a knob and accidentally turning a burner on. It’s a sleek design and we’re very happy.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: jsexton182
from Spring Hill, TN
Verified Purchase:Yes
We have so far been very happy with our stove. Great looks! Friends always complement us!
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Hk509
from Washington
Verified Purchase:Yes
We bought this in 2021... The burners aren't consistent, the air fryer is meh (planning to just buy a countertop), and now the clock is on the fritz. The worst part is that it's extremely easy to lean against the front and accidentally turn on a burner... Not a good design. If we had to do it over, I'd be looking at something else....
Quality
2
Features
2
Value
1
Response from lg.comBy LG Customer Experience team, Customer Care, August 30, 2023
Your safety is our top priority! We apologize for the unfortunate circumstances you're having with your ProBake Convection InstaView Electric Slide-In Range with Air Fry. Having said that, we would like to offer you immediate assistance. Please contact us via Facebook or Twitter with the hashtag @LGUSSupport, as well as the washer's model and serial numbers. We'll take it from there! ~Rita
Written by a customer while visiting lg.com