Customer reviews from lg.com
LG - 6.3 Cu. Ft. Smart Slide-In Electric True Convection Range with EasyClean and Air Fry - Stainless Steel
Average customer rating
4.2
(404 Reviews)
Rating breakdown 404 reviews
5 Stars
236
4 Stars
81
3 Stars
33
2 Stars
23
1 Star
31
83%of customers recommend this product.
(
102 out of
123)
Customer Reviews for LG - 6.3 Cu. Ft. Smart Slide-In Electric True Convection Range with EasyClean and Air Fry - Stainless Steel
Customer Rating
2
Broken Corner Molding - Knobs Stickout Too Much
on February 1, 2023
Posted by: LG Range Issues
Verified Purchase:Yes
Bought unit several months ago, but had it installed a couple of months back. The unit works well, but has the following issues:
- the front of unit has little corner molding at each end, not sure why, but one of the molding is missing. Not sure how this happened. Regardless, LG repair technician came over and looked at the problem and had to order a new corner molding. I don't know why he came onsite without a replacement molding when they had all the information and pictures showing the missing piece? Still waiting for replacement part, arrival of pare is unknown :-(((
- Front Knobs to control the burners are sticking out and are very sensitive, it is easy to be touch while walking by and the burner turns on without you knowing. This has happened a few times with us and fortunately nothing was on top of burner at the time, but otherwise this could of been a very dangerous situation.
- The unit itself scratches very easily, for a new unit it already have multiple scratches. Note; both my partner and I are very careful in using this unit minimize and new scratches.
* Lastly, knowing now the issues with this unit, I should have gone with one of the other units with now corner molding and more tilted/protected front knobs.
- the front of unit has little corner molding at each end, not sure why, but one of the molding is missing. Not sure how this happened. Regardless, LG repair technician came over and looked at the problem and had to order a new corner molding. I don't know why he came onsite without a replacement molding when they had all the information and pictures showing the missing piece? Still waiting for replacement part, arrival of pare is unknown :-(((
- Front Knobs to control the burners are sticking out and are very sensitive, it is easy to be touch while walking by and the burner turns on without you knowing. This has happened a few times with us and fortunately nothing was on top of burner at the time, but otherwise this could of been a very dangerous situation.
- The unit itself scratches very easily, for a new unit it already have multiple scratches. Note; both my partner and I are very careful in using this unit minimize and new scratches.
* Lastly, knowing now the issues with this unit, I should have gone with one of the other units with now corner molding and more tilted/protected front knobs.
Pros: Performance
Quality
2
Features
4
Value
3
Response from lg.comBy Alice Feliz V. Luna, Social Media, February 3, 2023
We want to thank you for taking this time to communicate with us about your experience with your LG Range. Thank you for bringing this to our attention. We appreciate your patience and understanding in regards to the issues that you’ve encountered. We would be pleased to investigate this further, but we must switch to a platform that allows us to have back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, the hashtag #VOC, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly
Written by a customer while visiting lg.com
Posted by: dennis hinrichs
from idaho
Verified Purchase:Yes
[This review was collected as part of a promotion.] numbers were very hard to read they need to be black. returned item
Quality
3
Features
1
Value
4
Response from lg.comBy Cazzandra Galangco, LG Social Media, February 11, 2023
We appreciate the time you've taken to leave us feedback, and we're sorry to hear that this LG cooking appliance didn't suit your overall needs. Your review is valuable information to us. Thank you for helping us recognize how we can further improve our products. This will surely be considered for our future product developments. -Cazz
Written by a customer while visiting lg.com
Posted by: Whitney H
from Greenbay, VA
Verified Purchase:Yes
I just love my stove and the way it cuts down on baking time. The only thing I am concerned about is the control knobs in the front. They may need to be adjusted because if you just bump up against them, they will turn the stove on without you noticing.
Pros: ease of use, Quality, Features/Settings, Performance
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com
Posted by: Cav1
from michigan
Verified Purchase:Yes
So glad I went with the Lg. Everything I was looking for.
Pros: Quality, Style/Design, Features/Settings
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: pamella1008
from Fredericksburg VA
Verified Purchase:Yes
Purchased two months ago. We've really enjoyed it so far. It has taken a bit to gauge the temperature because our old range was really old and likely the thermostat was off. I used the easy clean feature which is helpful in keeping the inside looking good. Haven't tried the self clean yet. There's only negative I can think of and this isn't the fault of the range itself. We really like the look of having the controls on the front giving it a more built-in look. Unfortunately, my husband and I are in our 60s and it's difficult to see the settings on the knobs. We have to bend down for a close look. Again, our fault for not taking that into consideration...just something to keep in mind. Other than that, we're loving the new addition to our kitchen.
Pros: Quality, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Btd1691
from Tennessee
Verified Purchase:Yes
We bought this unit as a replacement; the flat surface stove with controls on the front allowed us to install an overhead commercial grade venti hood. The oven features standard oven, convection oven and air fryer allowing even cooking and heat distribution.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy Jai., LG Social Media, April 3, 2023
Hello there. LG wants to thank you for reaching out. We do appreciate the feedback. If you have any questions or concerns in the future please don't hesitate to reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport.`Jai
Written by a customer while visiting lg.com
Posted by: Erin P
from Florida
Verified Purchase:Yes
We bought a complete LG suite for our recently updated kitchen because we've had LG products previously and we LOVE them. This slide-in range has a contemporary feel due to its low profile. It is beautiful and performs perfectly. I always test a new oven with an oven thermometer and this oven. Note: you need to preheat about 6mins beyond the "preheat" audible indicator. This is usually due to the sensors in the oven being placed above the middle of the oven. Waiting 6 mins has been right on for me and the oven then does a nice job of maintaining your set temp. I highly recommend!
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy Jai., LG Social., May 4, 2023
Hello there. Thanks for reaching out and providing that feedback. Customer feedback helps LG improve its products as well as its customer service. So believe me when I say, LG is listening. We are excited to hear that you are enjoying your LG Range. You are a valued customer. If you have any questions or concerns in the future please don't hesitate to reach us at our customer service line at(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport.`Jai.
Written by a customer while visiting lg.com
Posted by: Charles99
from Stuart, FL
Verified Purchase:Yes
Cooktops takes too long to heat up, replaced a 20 year old builder grade that heated better. As to the screen poor angle and digits do not light up, have to crouch down to see what to push.
Quality
4
Features
3
Value
3
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, May 9, 2023
We read your feedback, and we’re sorry our product didn’t suit your overall needs. Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. If you need more assistance with your LG product, please send us a private message on Facebook or Twitter using @LGUSSupport and we will be happy to accommodate you. ^James.
Written by a customer while visiting lg.com