Customer reviews from lg.com
LG - 6.3 Cu. Ft. Smart Slide-In Electric True Convection Range with EasyClean and Air Fry - Stainless Steel
Average customer rating
4.2
(404 Reviews)
Rating breakdown 404 reviews
5 Stars
236
4 Stars
81
3 Stars
33
2 Stars
23
1 Star
31
83%of customers recommend this product.
(
102 out of
123)
Customer Reviews for LG - 6.3 Cu. Ft. Smart Slide-In Electric True Convection Range with EasyClean and Air Fry - Stainless Steel
Customer Rating
4
Very good product, but in store knowledge weak
on November 28, 2022
Posted by: jeb2009
from Greensboro
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought over a month ago, have used it a lot. All cooking features are exemplary. But control panel is not backlit- I have to shine a light on it to see what I am doing. And personnel in store (Lowe's) did not know the differences between models. Research LG website before you buy.
Pros: Quality, Features/Settings, Performance
Quality
5
Features
4
Written by a customer while visiting lg.com
Customer Rating
2
Knobs are too easily turned
on February 1, 2023
Posted by: clarg1
from Regina, SK
We have been using our new range since mid December and have found that the burners accidentally get turned on simply by working beside the range and brushing against the knobs. We have found that we have to keep the LOC on the range all the time. Also I am having difficulty finding the correct settings when using the stove top. It seems to not really have a simmer or low setting. Even when using the large burner, the low setting keeps the pots boiling too hard.
No, I would not recommend this to a friend.
Quality
3
Features
2
Value
3
Response from lg.comBy Alice Feliz V. Luna, Social Media, February 2, 2023
We want to thank you for taking this time to communicate with us about your experience with your LG Range. Please send us a private message on Facebook or Twitter using @LGUSSupport, and include your contact info, or reach us at our customer service line at (800) 243-0000, and we will be happy to assist you further. Thank you. ^Jolly
Written by a customer while visiting lg.com
Posted by: Anonymous
from Nh
Verified Purchase:Yes
Glass Broken 2years after purchased
Lg did not stand by product
Lg did not stand by product
Quality
1
Value
1
Response from lg.comBy LG Customer Experience team, Customer Care, September 11, 2023
Hey there, Kim. We appreciate your time in leaving us a review on your 6.3 cu ft. Smart wi-fi Enabled ProBake Convection® InstaView® Electric Slide-In Range with Air Fry. We rely on our customers, like you, to let us know what we're doing right and wrong, so we can continue to provide the best experience possible. We would be pleased to investigate this further, but we must switch to a platform that allows for back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Anthony
Written by a customer while visiting lg.com
Posted by: VinceT56
from Montreal
Verified Purchase:Yes
[This review was collected as part of a promotion.] In m opinion there is a design flaw in the control panel lighting. There is no back light to the panel making it almost impossible to see the lower engraved functions. The temperature and timer are lit up, but not the functions. This is very inconvenient for proper usage, you have to turn on every light available to see them and or get down on one knee to see them.
Pros: Style/Design, Performance
Quality
4
Features
2
Value
4
Response from lg.comBy LG Customer Experience team, Customer Care, November 14, 2023
We appreciate your input, and we understand how frustrating it can be when certain functions are difficult to see or access due to inadequate lighting. It's important for us to ensure that our products are user-friendly and provide a seamless experience. We apologize for falling short in this aspect. Our goal is to provide you with a hassle-free and enjoyable experience, and your feedback helps us identify areas where we can make enhancements. If there is anything else we can assist you with or if you have any further questions or concerns, please send us a private message on Facebook or Twitter through @LGUSSupport. We are here to ensure your satisfaction and provide the support you need.
Written by a customer while visiting lg.com
Posted by: Customer007
from Minnesora
Verified Purchase:Yes
If I could, I would pick a different stove. Loathe the black control panel above the oven door. I did not know that it did not light up for ease of reading like some stoves. The model in the showroom wasn’t plugged in. Try reading that poorly designed panel from a standing position or without overhead lights on. Also dislike how easy the burner knobs turn—hit one with a hip and it’s turned itself on. Burners seem weak—heat no faster than my 20 yr old burners did on the previous stove. Not enthusiastic about this stove.
Quality
1
Features
3
Value
3
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, January 15, 2024
Hey there, it's not great to hear that your LG Range didn't meet your expectations. We do appreciate you taking the time to leave your feedback, as it will help us continue to innovate and update our products. Let's get in touch and ensure you receive all the troubleshooting steps and support for these concerns. Please send us a private message on social media using @LGUSSupport with your model, serial, and phone number. ~TammyJo
Written by a customer while visiting lg.com
Customer Rating
3
Great features ??
on July 7, 2024
Posted by: T Wisconsin
Nice electric range. It looks great new but stainless-steel scratches very easy. Number display does not work properly and is very annoying don't know what the correct time is or temperature is for sure. I should have purchased the extended warranty but truly never expected these malfunctions so soon after purchase.
Pros: Quality, Style/Design, Features/Settings
Quality
3
Features
4
Value
3
Response from lg.comBy LG, July 7, 2024
Hi there. Thank you for reaching us. I'm so sorry to hear that you're experiencing issues with your LG LSEL6335F electric range, especially with the scratches on the stainless-steel exterior and the malfunctioning number display. I can imagine how frustrating it must be to deal with these problems, especially when you've just brought the appliance home.
First and foremost, I want to acknowledge your disappointment and apologize for the inconvenience these issues have caused. You deserve a reliable and high-quality appliance that meets your expectations, and it's clear that we fell short in this case.
Regarding the scratches on the stainless-steel finish, I understand that it's not what you expected from a premium appliance like yours. I'd like to assure you that we take pride in our products' durability and quality, and we'll do everything possible to resolve this issue for you. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
First and foremost, I want to acknowledge your disappointment and apologize for the inconvenience these issues have caused. You deserve a reliable and high-quality appliance that meets your expectations, and it's clear that we fell short in this case.
Regarding the scratches on the stainless-steel finish, I understand that it's not what you expected from a premium appliance like yours. I'd like to assure you that we take pride in our products' durability and quality, and we'll do everything possible to resolve this issue for you. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Written by a customer while visiting lg.com
Customer Rating
4
Okay but frustrating
on July 17, 2024
Posted by: Pat70x
from Foley,Al
[This review was collected as part of a promotion.] Purchased 2 months ago & the features are great, but it cooks too hot. If my recipe calls for 350 I have to cook it on 325. Also when I turn the knob to Bake, I cannot set the temperature at all until I turn it past Bake & back to Bake. Very frustrating!
Pros: Features/Settings
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Stovetop Burners Fire Hazard
on January 1, 2025
Posted by: RuthieAgain
Fire hazard! Even after repair, the stove is again turning on multiple stove top burners when turning on another burner. The issue was solved temporarily after a repair, but is now doing it again. Very dangerous fire hazard!
Response from lg.comBy LG, January 20, 2025
Hi there! Thank you for sharing your experience with us. We understand your concern regarding the safety issue with your LSEL6335FE stove, especially after the repair didn’t fully resolve the problem. A malfunction like this is serious, and we want to make sure it’s addressed properly to ensure your safety.
Please send us a private message via @LGUSSupport, and our team will assist you further to ensure this issue is handled appropriately. Your safety is our top priority, and we are here to help.—Junel
Please send us a private message via @LGUSSupport, and our team will assist you further to ensure this issue is handled appropriately. Your safety is our top priority, and we are here to help.—Junel
Written by a customer while visiting lg.com