Customer reviews from brother-usa.com
Brother - ScanNCut SDX125EGY Electronic Cutting System - Grey
Average customer rating
4.3
(161 Reviews)
Rating breakdown 161 reviews
5 Stars
114
4 Stars
16
3 Stars
11
2 Stars
6
1 Star
14
89%of customers recommend this product.
(
90 out of
101)
Customer Reviews for Brother - ScanNCut SDX125EGY Electronic Cutting System - Grey
Customer Rating
4
Scan an cut 125e
on April 15, 2023
Posted by: Anonymous
from 2841 walnut road chlie wv 25235
So far it has been a good purchase i have not got to do much with what i wanted it for but i hope to soon i wish i didnt have to place a order for more mats so soon but it is what it is and then i had to wait to get it delivered to me so now i have to get a fabric and a scanning mat and wait some more
Written by a customer while visiting brother-usa.com
Customer Rating
5
Workhorse
on May 22, 2024
Posted by: Aaron
A must have for all makers. This machine is life saver. Only negative is not the machine but Brothers cutting mats. Adhesive wears out too easily and fabric doesn’t stick thus resulting to bad cuts.
Written by a customer while visiting brother-usa.com
Customer Rating
5
The Missing Piece
on August 18, 2024
Posted by: Diane G
from San Joaquin Valley, CA
I love my Scan N Cut!!! It is very easy to use but there is a learning curve. I embroider using my embroidery/sewing machine. My projects come out perfectly and beautifully. Scan N Cut has opened up a whole new hobby for me. It is so much fun!!! It has given me the confidence to step outside my comfort zone and try something new. I feel like it was the "missing piece" I needed to take my machine embroidery skills to a new level.
Written by a customer while visiting brother-usa.com
Customer Rating
1
My sdx125e
on September 19, 2024
Posted by: sema
This machine hasn't cut since the dayI got it. I have reached out to brother and have they have not been successful with helping me. I have watched many video's and have joined groups to figure this out. It is now in for service. Really not happy. Does not work as advertised
Response from brother-usa.comBy Brother Customer Service, September 20, 2024
Thanks for taking the time to review your experience with the Brother SDX125E. We appreciate your feedback. At Brother, customer satisfaction is something we take seriously. We apologize for any inconvenience and are sorry to hear the Brother SDX125E is in for service. Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future. Please contact us directly at:
https://www.brother-usa.com/support/SDX125E
https://www.brother-usa.com/support/SDX125E
Written by a customer while visiting brother-usa.com
Customer Rating
5
Love my machine!
on February 28, 2025
Posted by: Kate
from Louisville, KY
After spending hours researching which cutting machine would be best, I picked the Scan and Cut SDX125e and couldn't be happier! I wasn't expecting the detail in the cuts to be as perfect as they are, even with some of my smaller detailed designs. Definitely recommend this product to anyone in the market!
Written by a customer while visiting brother-usa.com
Customer Rating
4
Great Machine, Low-Quality & Expensive Mats
on March 10, 2025
Posted by: jtbe
from USA
Quality, very capable machine. Unfortunately, the mats are both expensive and poorly made, losing their tackiness far sooner than anticipated. For this reason, I do not recommend this machine.
Written by a customer while visiting brother-usa.com
Customer Rating
3
Works well, BUT...
on March 21, 2025
Posted by: Larry
from Seneca, SC
The machine works fine, but getting images into a format that it can use is a little convoluted.
Response from brother-usa.comBy Brother Customer Service, March 26, 2025
Thanks for taking the time to review your experience with the Brother SDX125EGY. We appreciate your feedback. I’m sorry to hear that you are having images and format issues with the Brother SDX125EGY I sincerely apologize for any inconvenience this issue may have caused you. We would love to hear from you with more details to be able to better assist you. Our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support/SDX125EGY
Written by a customer while visiting brother-usa.com
Customer Rating
5
It is amazing
on April 9, 2021
Posted by: Deb62
from NC
[This review was collected as part of a promotion.] I received this product for free from Brother in exchange for my honest opinion/review of the product. This is an amazing cutting machine. Better than other brands I have tried. You can do so much with it. It is very easy to use. Right out the box I was crafting in minutes. This machine has so many awesome features. The auto blade sensor technology is very convenient, it automatically detects thickness of the material you are cutting. The scan feature is the coolest. You can scan any of your own hand drawn work! The touchscreen display makes quick edits easy. The free design software is easy to use and includes tons of free designs/projects. You can connect to your computer or your phone or tablet or just use it by itself. It comes with the main accessories you will need and the machine has a handy storage compartment for storing them.
I am so amazed at all this machine can do.
The cuts are perfect and fast. The machine is pretty quiet when in use. I can create almost anything with it. I can cut fabric, paper, card stock, vinyl, leather, foam. The creative possibilities with this are endless and easy.
I am so amazed at all this machine can do.
The cuts are perfect and fast. The machine is pretty quiet when in use. I can create almost anything with it. I can cut fabric, paper, card stock, vinyl, leather, foam. The creative possibilities with this are endless and easy.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com