Customer reviews from brother-usa.com
Brother - ScanNCut SDX125EGY Electronic Cutting System - Grey
Average customer rating
4.3
(161 Reviews)
Rating breakdown 161 reviews
5 Stars
114
4 Stars
16
3 Stars
11
2 Stars
6
1 Star
14
89%of customers recommend this product.
(
90 out of
101)
Customer Reviews for Brother - ScanNCut SDX125EGY Electronic Cutting System - Grey
Customer Rating
5
Workhorse
on May 22, 2024
Posted by: Aaron
A must have for all makers. This machine is life saver. Only negative is not the machine but Brothers cutting mats. Adhesive wears out too easily and fabric doesn’t stick thus resulting to bad cuts.
Written by a customer while visiting brother-usa.com
Customer Rating
5
The Missing Piece
on August 18, 2024
Posted by: Diane G
from San Joaquin Valley, CA
I love my Scan N Cut!!! It is very easy to use but there is a learning curve. I embroider using my embroidery/sewing machine. My projects come out perfectly and beautifully. Scan N Cut has opened up a whole new hobby for me. It is so much fun!!! It has given me the confidence to step outside my comfort zone and try something new. I feel like it was the "missing piece" I needed to take my machine embroidery skills to a new level.
Written by a customer while visiting brother-usa.com
Customer Rating
1
Very disappointed with the performance
on January 29, 2025
Posted by: Hannah2237
I am so disappointed. I bought this machine for my business and to also make crafts with my son. I opened the box, set up the software and got right to work. First thing I realize is the software I was hoping to use isn’t available in the US. That was the first of many problems. To sell a machine and not disclose this is not acceptable and I feel as though I was scammed. The second issue is cutting a circle. I printed my customers business logo on a sticker sheet and scanned it into canvas workspace. I aligned everything perfectly and put circles around the stickers where I wanted to cut. I then proceeded to cut the stickers and to my surprise they were completely off. I wasted an entire package of sticker paper thinking it was user error and unfortunately it is the machine. After a few uses of trial and errors now my mat won’t load properly. The right side is moving and the left side freezes which dragged my mat in sideways and caused it to fold multiple times. I am beyond frustrated I spent so much money on a machine that had such good reviews. The last issue I just experienced was buying a 12 by 24 mat to try and cut vinyl. I go to load a BRAND NEW brother mat and the machine cannot recognize the mat. How is this possible? Multiple attempts and I gave up. I am sending this machine back tomorrow. Don’t waste your money.
Response from brother-usa.comBy Brother Customer Service, February 3, 2025
We understand you are experiencing issues with your Brother SDX125e machine. We'd like to help. Please contact the Brother USA support team at: https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
4
Great Machine, Low-Quality & Expensive Mats
on March 10, 2025
Posted by: jtbe
from USA
Quality, very capable machine. Unfortunately, the mats are both expensive and poorly made, losing their tackiness far sooner than anticipated. For this reason, I do not recommend this machine.
Written by a customer while visiting brother-usa.com
Customer Rating
3
Works well, BUT...
on March 21, 2025
Posted by: Larry
from Seneca, SC
The machine works fine, but getting images into a format that it can use is a little convoluted.
Response from brother-usa.comBy Brother Customer Service, March 26, 2025
Thanks for taking the time to review your experience with the Brother SDX125EGY. We appreciate your feedback. I’m sorry to hear that you are having images and format issues with the Brother SDX125EGY I sincerely apologize for any inconvenience this issue may have caused you. We would love to hear from you with more details to be able to better assist you. Our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support/SDX125EGY
Written by a customer while visiting brother-usa.com
Customer Rating
5
It is amazing
on April 9, 2021
Posted by: Deb62
from NC
[This review was collected as part of a promotion.] I received this product for free from Brother in exchange for my honest opinion/review of the product. This is an amazing cutting machine. Better than other brands I have tried. You can do so much with it. It is very easy to use. Right out the box I was crafting in minutes. This machine has so many awesome features. The auto blade sensor technology is very convenient, it automatically detects thickness of the material you are cutting. The scan feature is the coolest. You can scan any of your own hand drawn work! The touchscreen display makes quick edits easy. The free design software is easy to use and includes tons of free designs/projects. You can connect to your computer or your phone or tablet or just use it by itself. It comes with the main accessories you will need and the machine has a handy storage compartment for storing them.
I am so amazed at all this machine can do.
The cuts are perfect and fast. The machine is pretty quiet when in use. I can create almost anything with it. I can cut fabric, paper, card stock, vinyl, leather, foam. The creative possibilities with this are endless and easy.
I am so amazed at all this machine can do.
The cuts are perfect and fast. The machine is pretty quiet when in use. I can create almost anything with it. I can cut fabric, paper, card stock, vinyl, leather, foam. The creative possibilities with this are endless and easy.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
LOVE THIS MACHINE
on October 19, 2019
Posted by: YoYosMum
from St George, Utah
Opened the box, took everything out & made the blue box. Easy as pie. I'm a greeting card maker & it works so well for me & is very quiet, unlike the CM650W I had before. No more fussing with settings. I tell it what I want to do & it says what adjustments to make & off we go.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
1
Far from perfect
on January 2, 2021
Posted by: Flynnstone1983
from Kentucky
Based on the reviews it seems to be Brothers hasn't fixed their issue. Yes, the technology and software is nice however the mat load issues are very frustrating. I've had issues with the mat the came with the machine and the new Brothers mat I purchased online. I honestly wish I hadn't purchased this machine. Brothers please fix your problem!!!
Response from brother-usa.comBy Brother, Customer Service, January 5, 2021
Hi, we understand you are experiencing with mat load issues with your SDX125E and we can understand your frustration. We'll be happy to help. Below is FAQ that can assist you.
https://help.brother-usa.com/app/answers/detail/a_id/158265
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: https://www.brother-usa.com/brother-support
https://help.brother-usa.com/app/answers/detail/a_id/158265
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: https://www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com