Customer reviews from brother-usa.com
Brother - ScanNCut SDX125EGY Electronic Cutting System - Grey
Average customer rating
4.3
(161 Reviews)
Rating breakdown 161 reviews
5 Stars
114
4 Stars
16
3 Stars
11
2 Stars
6
1 Star
14
89%of customers recommend this product.
(
90 out of
101)
Customer Reviews for Brother - ScanNCut SDX125EGY Electronic Cutting System - Grey
Customer Rating
5
It is amazing
on April 9, 2021
Posted by: Deb62
from NC
[This review was collected as part of a promotion.] I received this product for free from Brother in exchange for my honest opinion/review of the product. This is an amazing cutting machine. Better than other brands I have tried. You can do so much with it. It is very easy to use. Right out the box I was crafting in minutes. This machine has so many awesome features. The auto blade sensor technology is very convenient, it automatically detects thickness of the material you are cutting. The scan feature is the coolest. You can scan any of your own hand drawn work! The touchscreen display makes quick edits easy. The free design software is easy to use and includes tons of free designs/projects. You can connect to your computer or your phone or tablet or just use it by itself. It comes with the main accessories you will need and the machine has a handy storage compartment for storing them.
I am so amazed at all this machine can do.
The cuts are perfect and fast. The machine is pretty quiet when in use. I can create almost anything with it. I can cut fabric, paper, card stock, vinyl, leather, foam. The creative possibilities with this are endless and easy.
I am so amazed at all this machine can do.
The cuts are perfect and fast. The machine is pretty quiet when in use. I can create almost anything with it. I can cut fabric, paper, card stock, vinyl, leather, foam. The creative possibilities with this are endless and easy.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
LOVE THIS MACHINE
on October 19, 2019
Posted by: YoYosMum
from St George, Utah
Opened the box, took everything out & made the blue box. Easy as pie. I'm a greeting card maker & it works so well for me & is very quiet, unlike the CM650W I had before. No more fussing with settings. I tell it what I want to do & it says what adjustments to make & off we go.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
1
Far from perfect
on January 2, 2021
Posted by: Flynnstone1983
from Kentucky
Based on the reviews it seems to be Brothers hasn't fixed their issue. Yes, the technology and software is nice however the mat load issues are very frustrating. I've had issues with the mat the came with the machine and the new Brothers mat I purchased online. I honestly wish I hadn't purchased this machine. Brothers please fix your problem!!!
Response from brother-usa.comBy Brother, Customer Service, January 5, 2021
Hi, we understand you are experiencing with mat load issues with your SDX125E and we can understand your frustration. We'll be happy to help. Below is FAQ that can assist you.
https://help.brother-usa.com/app/answers/detail/a_id/158265
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: https://www.brother-usa.com/brother-support
https://help.brother-usa.com/app/answers/detail/a_id/158265
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: https://www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
5
Everything you need!
on March 17, 2021
Posted by: mommyjoy33
from Bluefield WV
[This review was collected as part of a promotion.] Well, this piece of equipment has everything you need for your creative ideas. Its so easy to use as well. I was a little intimated at first, but the instructions are super easy to read and follow. The machine itself is easy to setup and the possibilities of designs are endless!
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
3
Its ok.
on December 21, 2020
Posted by: Pk Vang
from Cali
Love the scan feature and the quietness of the machine. It cuts really good however the mat is not good. It loses its tackiness within the 2nd use and because of that, whatever your cutting will move around or not stay put esp for those smaller areas or pieces. Even when I tape it to the mat, the inner parts will not cut right because only the outside part is taped down. You cannot use other mats, it has to be brother brand but the cost for 1 mat is like $20 and up for a 2-3 time use. Everything else is good but if you cant even cut correctly because of the mat then there is no point. Unless you can fork out $20 every 2-3 cut, its not worth it.
Response from brother-usa.comBy Brother, Customer Service, December 23, 2020
Hi, we understand you are experiencing an issue with the mat loosing it stickiness with the Brother SDX125E and we can understand your frustration. We'd like to help. The mat can be cleaned using baby wipes to retain its stickiness. When the mat is not in use, clean it, make sure it is dry and store it with the protective sheet affixed. If you continue to have issues, our Brother Customer Support Team is available to assist you direct: https://www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
3
disappointment
on October 7, 2018
Posted by: magoo181
from Aurora,co
I've had the new SDX125i for less than a month. I've used it a handful of times and the mat will not load anymore. I was able to buy another mat online and it worked great. After using it another couple of times, I'm having the same problem yet again with it not loading. I really dislike the fact that there is a different mat for this new machine that can only be fed in one direction. As for the auto blade, I think it is cutting way to deep which is also destroying the mat. I have to say it is super quiet and has a better scanner but sadly i'm returning it.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
4
Fun machine
on February 25, 2021
Posted by: Mallory
[This review was collected as part of a promotion.] I received this product for free from Brother in exchange for my honest opinion/review of the product. And let me tell you how thrilled I was to be able to use this!! I had heard of machines like this before but was not able to purchase one. This Brother ScanNCut machine is sooo cool! I am a beginner and will say it can be a bit overwhelming so if you know anyone who kinds what they are doing, they can be helpful! There is so much you can do with this and my "Want to Do" list just keeps growing and growing. It comes with all your basic accessories for it and I was able to figure out all on my own how to set it up. It does take some learning and patience but once you figure it all out, its a great machine.
Written by a customer while visiting brother-usa.com
Customer Rating
5
LOVE IT
on March 19, 2021
Posted by: Mommasam
[This review was collected as part of a promotion.] I received this product free from Brother in exchange for review. I’m always wanting custom made shirt for my kids and this machine has saved me so much time and money! I can make them myself and the machine was preset with plenty of cutouts. The products works wonderfully and I’ve had no issue yet. It’s easy to use and understand!
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com