Customer reviews from brother-usa.com
Brother - ScanNCut SDX125EGY Electronic Cutting System - Gray
Average customer rating
4.3
(161 Reviews)
Rating breakdown 161 reviews
5 Stars
114
4 Stars
16
3 Stars
11
2 Stars
6
1 Star
14
89%of customers recommend this product.
(
90 out of
101)
Customer Reviews for Brother - ScanNCut SDX125EGY Electronic Cutting System - Gray
Customer Rating
2
Disappointed
on February 4, 2023
Posted by: Carol W
from Ohio
I was very disappointed in it's performance. I couldn't get it to cut cleanly, even after numerous adjustments. The autoblade feature is rather useless if you have to always adjust the pressure and cutting depth on standard cardstock. On the plus side, it's very quiet and the wireless feature is useful.
Response from brother-usa.comBy Brother, Customer Service, February 6, 2023
We are sorry to hear that your Brother ScanNCut SDX125E is not cutting cleanly. Please see the link below to help:
https://help.brother-usa.com/app/answers/detail/a_id/161793
If you are still experiencing the same issues, please contact Brother Customer Service directly at:
https://www.brother-usa.com/support
https://help.brother-usa.com/app/answers/detail/a_id/161793
If you are still experiencing the same issues, please contact Brother Customer Service directly at:
https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
4
sdx125e
on February 8, 2023
Posted by: J Riv
from Bossier City, La.
it does so many things, cuts, write, draw, scan. But to do all this it's trial and error.
Written by a customer while visiting brother-usa.com
Customer Rating
4
Scan an cut 125e
on April 15, 2023
Posted by: Anonymous
from 2841 walnut road chlie wv 25235
So far it has been a good purchase i have not got to do much with what i wanted it for but i hope to soon i wish i didnt have to place a order for more mats so soon but it is what it is and then i had to wait to get it delivered to me so now i have to get a fabric and a scanning mat and wait some more
Written by a customer while visiting brother-usa.com
Customer Rating
5
The Missing Piece
on August 18, 2024
Posted by: Diane G
from San Joaquin Valley, CA
I love my Scan N Cut!!! It is very easy to use but there is a learning curve. I embroider using my embroidery/sewing machine. My projects come out perfectly and beautifully. Scan N Cut has opened up a whole new hobby for me. It is so much fun!!! It has given me the confidence to step outside my comfort zone and try something new. I feel like it was the "missing piece" I needed to take my machine embroidery skills to a new level.
Written by a customer while visiting brother-usa.com
Customer Rating
1
My sdx125e
on September 19, 2024
Posted by: sema
This machine hasn't cut since the dayI got it. I have reached out to brother and have they have not been successful with helping me. I have watched many video's and have joined groups to figure this out. It is now in for service. Really not happy. Does not work as advertised
Response from brother-usa.comBy Brother Customer Service, September 20, 2024
Thanks for taking the time to review your experience with the Brother SDX125E. We appreciate your feedback. At Brother, customer satisfaction is something we take seriously. We apologize for any inconvenience and are sorry to hear the Brother SDX125E is in for service. Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future. Please contact us directly at:
https://www.brother-usa.com/support/SDX125E
https://www.brother-usa.com/support/SDX125E
Written by a customer while visiting brother-usa.com
Customer Rating
5
Love my machine!
on February 28, 2025
Posted by: Kate
from Louisville, KY
After spending hours researching which cutting machine would be best, I picked the Scan and Cut SDX125e and couldn't be happier! I wasn't expecting the detail in the cuts to be as perfect as they are, even with some of my smaller detailed designs. Definitely recommend this product to anyone in the market!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great product for crafts!
on February 8, 2021
Posted by: metsgirl61
from Branford, CT
[This review was collected as part of a promotion.] I received this product for free from Brother to give a honest review in exchange for Brother Scan and Cut machine.
I absolutely love my new Brother Scan and Cut Machine in Aqua. It is great for beginner crafters and experts. The Scan and Cut was very easy to set up. I love the touch screen or I can use the stylus that came with it as well as a spatula. I was able to create a quick project that came with it and it was so much fun to do.
The Scan and Cut also comes with the blade,pen and hundreds of predesigned fonts and creative designs. I can use it to make my own cards, design shirts, coaster and so many other things. What I really like, I don't have to change the blade to cut through different things such as paper, styrofoam and even leather!
This is going to be so great for making my own unique gifts and us made by a trusted brand by Brother. Overall, I absolutely love it.
I absolutely love my new Brother Scan and Cut Machine in Aqua. It is great for beginner crafters and experts. The Scan and Cut was very easy to set up. I love the touch screen or I can use the stylus that came with it as well as a spatula. I was able to create a quick project that came with it and it was so much fun to do.
The Scan and Cut also comes with the blade,pen and hundreds of predesigned fonts and creative designs. I can use it to make my own cards, design shirts, coaster and so many other things. What I really like, I don't have to change the blade to cut through different things such as paper, styrofoam and even leather!
This is going to be so great for making my own unique gifts and us made by a trusted brand by Brother. Overall, I absolutely love it.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great Brand, Great Product!
on January 28, 2021
Posted by: LEATHSAR
from Cadillac, MI
[This review was collected as part of a promotion.] I received this product for free from Brother in exchange for my honest review! I have always wanted to try and make some of the vinyl decorated products that I’ve seen so many people making! I was super excited to receive the Brother Scan N Cut. The difference between this product and others is that you’re able to scan your own art and cut/draw it. This is quite possibly my favorite part because it allows you to make everything a little more personalized. For my first project I made my kids names. It was easy to do with the little touch screen display and it took no more than 3 minutes to make. I chose a different font for each of their names which I thought was super fun! I was also able to save this design to the product itself to use later, love that! I would say the only two things that I didn’t love is that it’s a little louder than I anticipated (no louder than a printer) and that the accessories are more expensive than competitor brands. Overall, I would say it is better quality than most competitors and I have thoroughly enjoyed learning how to use it! I would certainly recommend to anyone who loves to scrap book, make their own cards, or would like to make vinyl projects like myself! Can’t wait to share my projects with all my friends and family!
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com