Customer reviews from brother-usa.com
Brother - ScanNCut SDX125EGY Electronic Cutting System - Gray
Average customer rating
4.3
(161 Reviews)
Rating breakdown 161 reviews
5 Stars
114
4 Stars
16
3 Stars
11
2 Stars
6
1 Star
14
89%of customers recommend this product.
(
90 out of
101)
Customer Reviews for Brother - ScanNCut SDX125EGY Electronic Cutting System - Gray
Customer Rating
3
It's okay, but I'm disappointed
on July 24, 2023
Posted by: nb47
from CA
This machine is called the "scan & cut", and it does that fairly well, as long as the thing you want to cut has no breaks in the outer line. Unfortunately, the instructions are to make a project that has nothing to do with scanning & cutting. I find the software and the device panel not very intuitive. For example, if I want to scan an image and cut around the outside of it, I haven't yet figured out how to enlarge the cutting border so that it doesn't cut all the tiny things in the middle. I suspect to get my value out of it, I'll have to spend a weekend experimenting until I can figure out how to do what I bought it for. The other annoying thing is the cutting mats are outrageously expensive.
Response from brother-usa.comBy Brother, Customer Service, July 25, 2023
We would like to help answer any questions you may have about your Brother ScanNCut SDX125E. Please see the links below for videos that may help:
https://support.brother.com/g/b/faqlist.aspx?c=us&lang=en&prod=hf_sdx125eeus&ftype3=100041
To edit your scanned image or enlarge it, please see the information on how to use the Scan to Cut Data feature:
https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=hf_sdx125eeus&faqid=faqh00000726_001
If we can be of further assistance, you can contact Brother Customer Service directly at:
https://www.brother-usa.com/support
https://support.brother.com/g/b/faqlist.aspx?c=us&lang=en&prod=hf_sdx125eeus&ftype3=100041
To edit your scanned image or enlarge it, please see the information on how to use the Scan to Cut Data feature:
https://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=hf_sdx125eeus&faqid=faqh00000726_001
If we can be of further assistance, you can contact Brother Customer Service directly at:
https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
1
Epic FAIL
on November 16, 2024
Posted by: yafasil
from Sacramento, CA
I have purchased 2 scan n cut machines and they have both failed, one within 2 months and the first within a year. It doesn’t load the mat correctly, it goes in crooked. New mat, old mat, it doesn’t matter. When it cuts it shifts the mat, ruining a lot of expensive paper. I’m about to throw the machine out the window. Brother knows about these issues and doesn’t care. I will never buy another brother machine nor will I ever recommend one to anyone.
Response from brother-usa.comBy Brother Customer Service, November 19, 2024
Thanks for taking the time to review your experience with the Brother SDX125EGY. We appreciate your feedback. I’m sorry to hear you are having some issues with the Brother SDX125EGY and that your experience with Brother Customer Service was poor. I sincerely apologize for any inconvenience this issue may have caused you. If you’ll give us another chance, we’d like to make things right. Please contact us directly at:
https://www.brother-usa.com/support/SDX125EGY
https://www.brother-usa.com/support/SDX125EGY
Written by a customer while visiting brother-usa.com
Customer Rating
4
Easy to use
on October 2, 2018
Posted by: Ma crafts
from Lindenhurst, NY
Brother makes easy to use machines. Only thing its hard to find accessories . I already need a new mat for my sdx125 and they are not available yet. And it cuts vinyl beautifully but card stock im having a problem with.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
love this machine
on March 11, 2019
Posted by: kiki
from Ohio
this is the best machine ever so easy to use cuts everthing you ask it.highly recommend.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
1
worst purchase ever
on July 9, 2019
Posted by: sammi
took it out of box set it up and wouldnt work. Not good product.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
1
Disappointed
on April 16, 2019
Posted by: Adele
from California
I have had my Scan and Cut dx about 2 weeks and already having trouble with loading the mat, same problem many many are having. Must order a new mat, replacements are impossible to find. SHAME on you Brother for not addressing this problem that an overwhelming number of your loyal customers are facing without your support. Unfortunately I will have to return this machine....
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
2
No better than my CM350
on April 7, 2019
Posted by: Jess470
from San ramon ca
So, I upgraded. The mats I bought for my CM350 won’t work with this, which is upsetting since they are extremely expensive. The mat that came with it won’t feed properly - my CM350 never had this issue. I use both, until my mat supply runs out for my CM350. I hope by then the DX has cheaper mats. I think the machine should come with more than one mat, or at least all three mats.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
5
So awesome!
on January 29, 2021
Posted by: Lmc5209
from Ohio
[This review was collected as part of a promotion.] I received this for free in exchange for my honest opinion. I really like this machine. It’s very easy to use, even for someone who has no experience at all. The screen is large enough to see well and the application I use on my laptop works well too. It’s easy to transfer from my laptop to the machine wirelessly. I have only worked with card stock so far, but I’ve done several projects. I’m playing around with it to get comfortable before buying more materials. I can see this being really useful for holidays, education, and just fun crafts. I can’t wait to make more projects!!
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com