Customer reviews from brother-usa.com
Brother - ScanNCut SDX125EGY Electronic Cutting System - Grey
Average customer rating
4.3
(161 Reviews)
Rating breakdown 161 reviews
5 Stars
114
4 Stars
16
3 Stars
11
2 Stars
6
1 Star
14
89%of customers recommend this product.
(
90 out of
101)
Customer Reviews for Brother - ScanNCut SDX125EGY Electronic Cutting System - Grey
Customer Rating
1
Epic FAIL
on November 16, 2024
Posted by: yafasil
from Sacramento, CA
I have purchased 2 scan n cut machines and they have both failed, one within 2 months and the first within a year. It doesn’t load the mat correctly, it goes in crooked. New mat, old mat, it doesn’t matter. When it cuts it shifts the mat, ruining a lot of expensive paper. I’m about to throw the machine out the window. Brother knows about these issues and doesn’t care. I will never buy another brother machine nor will I ever recommend one to anyone.
Response from brother-usa.comBy Brother Customer Service, November 19, 2024
Thanks for taking the time to review your experience with the Brother SDX125EGY. We appreciate your feedback. I’m sorry to hear you are having some issues with the Brother SDX125EGY and that your experience with Brother Customer Service was poor. I sincerely apologize for any inconvenience this issue may have caused you. If you’ll give us another chance, we’d like to make things right. Please contact us directly at:
https://www.brother-usa.com/support/SDX125EGY
https://www.brother-usa.com/support/SDX125EGY
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great Machine For All Crafters
on November 30, 2024
Posted by: Cccc
from NJ
Love it! A perfect cutter that does everything i need it to do and effortlessly
Written by a customer while visiting brother-usa.com
Customer Rating
5
Easy to Create
on January 14, 2025
Posted by: Mary
from New Hampshire
Love this machine! There are so many helpful tutorials on line if you get stuck. You can honestly get started just by turning it on and complete your first project.
Written by a customer while visiting brother-usa.com
Customer Rating
3
I would love to love it!
on January 16, 2025
Posted by: P Musick
from Southern Ohio
This is probably a great machine. The problem I’m sure is the operator. There is much to learn about how it works. I feel like I stay confused. Hoping it gets better.
Response from brother-usa.comBy Brother Customer Service, January 21, 2025
Thanks for taking the time to review your experience with the Brother SDX125E. We appreciate your feedback. I’m sorry to hear that you are having difficulties with the Brother SDX125E. I sincerely apologize for any inconvenience this issue may have caused you. We would love to hear from you with more details to be able to better assist you. Our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support/SDX125E
Written by a customer while visiting brother-usa.com
Customer Rating
1
Very disappointed with the performance
on January 29, 2025
Posted by: Hannah2237
I am so disappointed. I bought this machine for my business and to also make crafts with my son. I opened the box, set up the software and got right to work. First thing I realize is the software I was hoping to use isn’t available in the US. That was the first of many problems. To sell a machine and not disclose this is not acceptable and I feel as though I was scammed. The second issue is cutting a circle. I printed my customers business logo on a sticker sheet and scanned it into canvas workspace. I aligned everything perfectly and put circles around the stickers where I wanted to cut. I then proceeded to cut the stickers and to my surprise they were completely off. I wasted an entire package of sticker paper thinking it was user error and unfortunately it is the machine. After a few uses of trial and errors now my mat won’t load properly. The right side is moving and the left side freezes which dragged my mat in sideways and caused it to fold multiple times. I am beyond frustrated I spent so much money on a machine that had such good reviews. The last issue I just experienced was buying a 12 by 24 mat to try and cut vinyl. I go to load a BRAND NEW brother mat and the machine cannot recognize the mat. How is this possible? Multiple attempts and I gave up. I am sending this machine back tomorrow. Don’t waste your money.
Response from brother-usa.comBy Brother Customer Service, February 3, 2025
We understand you are experiencing issues with your Brother SDX125e machine. We'd like to help. Please contact the Brother USA support team at: https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
5
Love my machine!
on February 28, 2025
Posted by: Kate
from Louisville, KY
After spending hours researching which cutting machine would be best, I picked the Scan and Cut SDX125e and couldn't be happier! I wasn't expecting the detail in the cuts to be as perfect as they are, even with some of my smaller detailed designs. Definitely recommend this product to anyone in the market!
Written by a customer while visiting brother-usa.com
Customer Rating
4
Great Machine, Low-Quality & Expensive Mats
on March 10, 2025
Posted by: jtbe
from USA
Quality, very capable machine. Unfortunately, the mats are both expensive and poorly made, losing their tackiness far sooner than anticipated. For this reason, I do not recommend this machine.
Written by a customer while visiting brother-usa.com
Customer Rating
3
Works well, BUT...
on March 21, 2025
Posted by: Larry
from Seneca, SC
The machine works fine, but getting images into a format that it can use is a little convoluted.
Written by a customer while visiting brother-usa.com