Customer reviews from brother-usa.com
Brother - ScanNCut SDX125EGY Electronic Cutting System - Grey
Average customer rating
4.3
(161 Reviews)
Rating breakdown 161 reviews
5 Stars
114
4 Stars
16
3 Stars
11
2 Stars
6
1 Star
14
89%of customers recommend this product.
(
90 out of
101)
Customer Reviews for Brother - ScanNCut SDX125EGY Electronic Cutting System - Grey
Customer Rating
2
Fun machine, having trouble with mat!
on February 23, 2019
Posted by: DeniseBL
from Arizona
I had wanted a Brother Scan n cut for a long time, and decided to get the new Scanncut DX125. It is fun to use, and I am still trying out the product. I have recently been very disappointed when one of my mats stopped feeding. I believe it is a mat problem, since only the mat I received with the machine has stopped working. It had misfed a couple of times, though I had been careful to feed it straight into the machine. Now the mat will not feed at all, even though there doesn't seem to be any very visible reason for it not feeding to the naked eye. A second mat I had purchased separately is working fine at this time. I will call customer service on Monday to see if they can help with this problem! I want to love my machine and look forward to using it, but mats are expensive, and after reading some of the other reviews, it looks like this is a problem.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
5
So many patterns!
on March 16, 2021
Posted by: lynellc
from Indiana
[This review was collected as part of a promotion.] When I first got this I thought I would never figure this thing out, but oh my goodness it practically does everything itself! You can use it with internet or without. You can use ut on your favorite hobby, or I could see someone with a craft type business really using this a lot! For quilting, my next hobby, it will be perfect! It has patterns on it specifically for quilting. Other patterns? Oh yes, over 600 patterns plus you can even draw it up, and use your own! It reads the thickness it needs to cut, no measuring involved on your end. It cuts everything I tried easily. Leather, paper, foam, felt. It has a little drawer to keep all your tools in so they are handy. It is a dream come true. I love it!
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
4
Love the machine, hate the mats
on March 12, 2023
Posted by: Sharon
from Georgia
I love this machine EXCEPT for the mats. I find them thin and flimsy. I also have a cricut and those mats are more substantial plus you can insert them into the cricut machine top to bottom or bottom to top which allows me to spread the use of the mat over the whole mat instead of having to drag my cuttings manually over the ScanNCut mat. I hope Brother redesigns and improves their mats. Also, the cost of the ScanNCut mats are ridiculous compared to their quality.
Written by a customer while visiting brother-usa.com
Customer Rating
4
With some tweaking works great
on January 9, 2019
Posted by: Mimisg
I am one of the many DX users that had mat loading issues right from the start. I have figured out a way to force the mat to load correctly without it pulling to one side. The machine is a dream to use. It works great on vinyl and paper, and is very quiet. Hopefully Brother will come up with a fix for the mat loading issues.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
2
So many problems
on December 10, 2018
Posted by: JeanneA
from Addison IL
I am on my second SDX125 and I may be sending this one back also. Occasionally having mat loading problems, different parts of the mat cut differently. Now it has started cutting things twice all on its own. When this machine works as it should, it is great. The mats are another issue that needs to be resolved by Brother.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
3
A love hate relationship
on February 12, 2023
Posted by: Lisa Solonynko
from Ontario, Canada
I love my Brother Scan n Cut, but I do not love the mats. They don’t last very long and they are EXTREMELY expensive.
Response from brother-usa.comBy Brother, Customer Service, February 13, 2023
We are glad you love your machine, but we are sorry to hear that your mats are not lasting. Please try to clean your mats using the instructions below if you have not already:
https://help.brother-usa.com/app/answers/detail/a_id/73521
If you are still experiencing the same issue, we would love to hear more. Please contact Brother Customer Service at:
https://www.brother-usa.com/support
https://help.brother-usa.com/app/answers/detail/a_id/73521
If you are still experiencing the same issue, we would love to hear more. Please contact Brother Customer Service at:
https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
1
Junk, don't buy. Warranty is ridiculous
on December 19, 2023
Posted by: Junk
from CA
Only used a handful of times was like brand new. Machine now won't turn on cost as much to fix as a new machine. At their price point should last more than 10 uses on simple items. Bought a bunch of accessories that are now useless. Tell me why my older cm never had these issues
Response from brother-usa.comBy Brother Customer Service, December 20, 2023
We are sorry to hear that your Brother ScanNCut SDX125E is not turning on. We would like to hear more. Please contact Brother Customer Service at:
https://www.brother-usa.com/support
https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
5
Beautiful machine
on March 15, 2021
Posted by: Kayladiana
from Clarksville Tennessee
[This review was collected as part of a promotion.] I received this product for free, from Brother, in exchange for my honest review. This is such a beautiful and sleek cutting machine. I’ll admit that in the beginning, the software and usage, was a little overwhelming. But i was able to get the hang of it and started making stuff in no time. Mostly, I use it to make vinyl stickers for my car or for home items around the house. I love the scanning feature so much! It makes accessing designs, so much easier. I absolutely recommend this machine, if you want quality craft cuts.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com