Customer reviews from singer.com
Singer - SteamCraft Clothes Iron - White
Average customer rating
3.3
(20 Reviews)
Rating breakdown 20 reviews
5 Stars
8
4 Stars
3
3 Stars
1
2 Stars
2
1 Star
6
57%of customers recommend this product.
(
8 out of
14)
Customer Reviews for Singer - SteamCraft Clothes Iron - White
Customer Rating
1
Water leaking
on January 6, 2023
Posted by: Krzysztof
from Poland
Not happy beacouse water liking from new iron
No, I would not recommend this to a friend.
Response from singer.comBy Velma, Customer Care, January 6, 2023
Your review is very concerning to us and we sincerely apologize for the issues you've had with your iron. Your satisfaction is what we strive for, and we would love the opportunity to work with you to resolve your issues. Please contact our customer care team at: https://www.singer.com/email-us, and put ”Review –assign to SH” in the “Topic” line. Please be sure to indicate your concerns in the “Description”, as contact information and other specifics are not accessible from reviews. One of our Customer Care agents will follow up with you. Thank you.
Written by a customer while visiting singer.com
Customer Rating
2
Beware - iron leaks
on October 14, 2023
Posted by: Quilter of WB
from Ontario, Canada
I was given this iron for Christmas and loved it for quilting projects. Unfortunately I can no longer use it as it leaks any water put into the reservoir for steam. When sitting it upright all the water will drain our from the end of the stainless steel plate as well as leaking water droplets onto fabric being ironed. I’m very disappointed, and see from reviews this is a problem others have experienced with this iron. Note - I have only used distilled water in the iron.
Response from singer.comBy Carrie, October 16, 2023
Thank you for sharing your feedback. We’re sorry this product didn’t meet your expectations. Your feedback has been shared with our product development team who continually looks for ways to improve future designs. Please feel free to reach out at https://www.singer.com/email-us with any further comments, concerns, or suggestions you wish to share.
Written by a customer while visiting singer.com
Customer Rating
2
do not buy.
on January 19, 2024
Posted by: silveress
so let down by this iron. It required a lot of pressure to use to begin with but now it's useless and doesn't heat up fully. I've only had it 7 months and now it's useless. I've used their sewing machines for years but I won't be using their irons ever again.
Response from singer.comBy Carrie, Customer Care, January 23, 2024
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to make this right. Please email us at https://www.singer.com/email-us and a Customer Care agent will be glad to help.
Written by a customer while visiting singer.com
Customer Rating
3
Embossed Sole Plate can mark fabric
on February 29, 2024
Posted by: JeffSTL
from Saint Louis
I like the long auto off which means less lost time waiting for it to heat up again. However, I am bewildered by the decision to emboss your logo on the sole plate. The raised metal leaves oval grooves on some of our fabric which are hard to press out. Now if we want to keep using it we have to avoid using the center of the sole plate on some fabrics. Not impressed.
No, I would not recommend this to a friend.
Response from singer.comBy Courtney, March 8, 2024
We're sorry to hear that you feel this way about our product. Thank you for taking the time to provide this honest feedback. We truly appreciate it and will pass it back to our design team. We hope to better serve you in the future!
Written by a customer while visiting singer.com