Customer reviews from lg.com
LG - TONE Free HBS-FN6 - True Wireless Earbud Headphones - White
Average customer rating
4.3
(88 Reviews)
Rating breakdown 88 reviews
5 Stars
58
4 Stars
13
3 Stars
7
2 Stars
5
1 Star
5
83%of customers recommend this product.
(
40 out of
48)
Customer Reviews for LG - TONE Free HBS-FN6 - True Wireless Earbud Headphones - White
Customer Rating
5
Great Earbuds!
on February 28, 2021
Posted by: CPLEE
from SGP
[This review was collected as part of a promotion.] I just bought this few hours ago and it perfectly fits my ear without any feel of uncomfortable. Sound quality and noise cancelling is excellent! Need more days to explore the features. Highly recommended!
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: jamtxt
from Seattle,WA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this mainly for portable audio. It meets my expectations as a portable audio source, with decent battery life, and easy pairing - something usually rare for Bluetooth devices - across multiple devices.
Where it has fallen flat for me has been it's connectivity with my laptop. It will get out of sync, drop connection to one of the ear buds, refuse to connect after a restart, and in situations where I am in a voice call in poor internet conditions, the earbuds will not forward the audio and microphone.
The ambient sound mode can be jarring at first, especially as the microphones figure out what is ambient and what is unique. I found starting ambient sound mode when near traffic or crinkly noises like papers or wrappers has been very unpleasant.
Quick charge seems to work as claimed, I received the case nearly dead, and within 5 minutes I was able to listen to an hour of audio on just the earbuds.
Pros: ease of use, battery
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Ederb
Verified Purchase:Yes
[This review was collected as part of a promotion.] After sending it out for repair the same issue came back 30 days later. Not sure if it's a software issue but the charging case continue to charge only one side, leaving one ear bud dead. The sleek look along with a comfortable fit for long wear and great sound quality is the only reason I didn't give it a one.
Pros: Style/Design, Performance
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, March 5, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Turkeytom
from North Carolina
Verified Purchase:Yes
[This review was collected as part of a promotion.] She has thoroughly enjoyed them, uses them daily and I've pretty much got credit for the best gift other than jewelry.
Pros: ease of use, Features/Settings, battery, Performance
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Segaed
from Mission texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] I really enjoy these headphones. I love the software also.
Pros: Style/Design, ease of use
I would recommend this to a friend!
Quality
4
Features
4
Value
5
Written by a customer while visiting lg.com
Posted by: blcksubie
from Providence, RI
Verified Purchase:Yes
[This review was collected as part of a promotion.] The earphones sound really good and pair up nicely with an iPhone, it just has trouble remembering which device I’m using like an my phone or my iPad
Pros: Style/Design, ease of use, battery, Performance
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Great feature and product can't wait to get one.
on August 29, 2021
Posted by: Hank1968
from Kansas City Missouri
[This review was collected as part of a promotion.] I would like to have one never own one for my work and jogging.
Pros: Style/Design, ease of use, Performance
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: bradreaves
from NORTH RICHLAND HILLS
Verified Purchase:Yes
[This review was collected as part of a promotion.] Mine broke after 8 months due to my negligence. LG paid overnight shipping their and back. I had my buds back working perfect 3 days later.
Pros: Style/Design, ease of use, Features/Settings, battery, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com