Customer reviews from lg.com
LG - TONE Free HBS-FN6 - True Wireless Earbud Headphones - White
Average customer rating
4.3
(88 Reviews)
Rating breakdown 88 reviews
5 Stars
58
4 Stars
13
3 Stars
7
2 Stars
5
1 Star
5
83%of customers recommend this product.
(
40 out of
48)
Customer Reviews for LG - TONE Free HBS-FN6 - True Wireless Earbud Headphones - White
Customer Rating
5
great
on December 16, 2020
Posted by: ELeB
from Philadelphia
[This review was collected as part of a promotion.] if you don't love the way they sound, turn the ambient sound mode off. they're great without it.
I would recommend this to a friend!
Written by a customer while visiting lg.com
Customer Rating
3
Left earbud randomly stopped working
on February 27, 2021
Posted by: ryry77
[This review was collected as part of a promotion.] My left earbud for the LG TONE free has stopped working. There’s no blue light on that side when in the case and it won’t connect to my phone. The right earbud still works completely fine
Quality
4
Features
4
Value
4
Response from lg.comBy ^DLI, LGE Social Media, February 28, 2021
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Be sure to provide your contact information, model/serial numbers and date of purchase; we will be happy to assist you. Our Mobile Communications Support will be better able to assist you. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
3
A weak Bluetooth
on April 19, 2021
Posted by: jiesergey
from Philadelphia
[This review was collected as part of a promotion.] There are great earbuds, however, they periodically loose connection with the mobile phone. It could happened during the important phone call and it is embarrassing. The good thing is the quality of the microphone and sound.
Pros: Style/Design, ease of use
No, I would not recommend this to a friend.
Quality
3
Features
5
Value
4
Response from lg.comBy ^DLI, LGE Social Media, April 22, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via direct message on Twitter or Facebook @LGUSSupport. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Disappointed to say the least.
on April 15, 2022
Posted by: RA38382
from Trenton, TN
Left bud stopped working after using maybe 10 times.
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
3
Response from lg.comBy Sandy, Social Media, April 18, 2022
We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks. ^Sandy
Written by a customer while visiting lg.com
Customer Rating
3
Ok
on July 25, 2022
Posted by: MrGerry
from California
I like it at first but then one ear stopped working
Quality
3
Features
3
Value
3
Response from lg.comBy Sandy, Social Media, July 26, 2022
We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks. ^Sandy
Written by a customer while visiting lg.com
Customer Rating
3
ehh
on August 1, 2022
Posted by: lcsoler
from Baltimore, MD
[This review was collected as part of a promotion.] they sound great but the app sucks, one earbud stopped working, and ambient sound on the earbud that does work just makes a buzzing noise.
Pros: battery, Style/Design
Quality
2
Features
3
Value
2
Response from lg.comBy Sandy, Social Media, August 2, 2022
We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks. ^Sandy
Written by a customer while visiting lg.com
Customer Rating
2
Great for about a year
on July 14, 2023
Posted by: Disappointed in LG TONE
from VA
I loved them for the first year and then they fell apart a few days after the 1-year warranty expired. I replaced them with AirPods -- better sound and better warranty.
Pros: ease of use, Style/Design
Quality
1
Features
5
Value
4
Response from lg.comBy Carlo Bundalian, LG Social Media, July 18, 2023
Thank you for providing us with valuable feedback. We apologize that you had such an experience with your earbuds. This will be considered for our continuous improvement. We read from your feedback that you were having trouble with the product, so we’d like to help you with it. Please send us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to assist you. -Carl
Written by a customer while visiting lg.com
Customer Rating
5
FN6
on August 24, 2020
Posted by: Shammi
from Telford
[This review was collected as part of a promotion.] The ear buds are way to use and have great sound quality.
Pros: Style/Design, Features/Settings, battery, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com