Customer reviews from lg.com
LG - TONE Free HBS-FN4 - True Wireless Earbud Headphones - White
Average customer rating
4.3
(125 Reviews)
Rating breakdown 125 reviews
5 Stars
84
4 Stars
15
3 Stars
12
2 Stars
6
1 Star
8
67%of customers recommend this product.
(
28 out of
42)
Customer Reviews for LG - TONE Free HBS-FN4 - True Wireless Earbud Headphones - White
Posted by: Mcharlton
from Buckeye
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Well what can I say. These ear buds are the business. And for the huge discount I got them for. Just to be clear. I did receive this product at a huge discount for exchange for my honest opinion. And I can tell you it was "Well worth it" I've had them for a about a week now. I will tell you there there clearest sounding earphones ever especially when you a call comes in. It seems to block out all sound in the background. Not to mention that The sound quality is wonderful listening to my jazz music. You hear every detail , great deep bass and crisp highs in treble. I was also taken back on how comfortable the feel. They present no ear fatigue as well the they stay in place as you walk , or jogging for along periods of time. Also the charging case is so compact and small it fits perfectly in you pocket. I must say the process of connecting to my phone was effortless as well as to other devices like my tv etc. The other nice feature i discovered was that the ear buds are magnetic if you sit the m on the table on any surface close together. They actually bind to each other. i thought that was cool . LG you done it again. Great Job .
Written by a customer while visiting The Insiders
Posted by: Glacius700
from Coral springs, FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] Easy to pair and the sound is excellent. I enjoy using ambient mode while working. It keeps me alert.
Pros: Features/Settings, battery, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: CapnJack60
from Carrollton, VA
Verified Purchase:Yes
[This review was collected as part of a promotion.] The big thing about buds for me is how they fit in your ears. These fit perfectly right out of the package. I didn't have to change the ear pads (but you can)
Also - as an added bonus! They sound fantastic. They're not Active Noise Cancelling - which is always good - but they do filter out a lot of background noise. I was impressed by this.
I definitely recommend these. They're a great product for a very good price point.
Also - as an added bonus! They sound fantastic. They're not Active Noise Cancelling - which is always good - but they do filter out a lot of background noise. I was impressed by this.
I definitely recommend these. They're a great product for a very good price point.
ROCK ON!
Pros: Style/Design, ease of use, Performance
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: tgab5
from Burleson, TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] I like the fit. Dislike that they have broken twice in one year but happy LG repaired them. I wish they would double tap instead of touch to start and stop.
Quality
3
Features
3
Value
3
Response from lg.comBy ^DLI, LGE Social Media, December 14, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Posted by: kld0350
from Yorktown, VA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I've been trying for weeks to get help, I get no response
Pros: Performance
I would recommend this to a friend!
Quality
4
Features
3
Value
2
Response from lg.comBy Jennifer, Social Media, January 19, 2022
Thank you for sharing your experience with us on LG.com, and would like to offer our assistance to look into this further. However we need your help moving to a different platform that supports back and forth messaging. Please reach out to our technical social media support team via private message on Facebook or Twitter using @LGUSSupport, and use #VOC in your first message to our social media support team or please contact us at 800-243-0000. Also, be sure to provide your contact information, model/serial numbers and date of purchase and a brief description of the problem. Thank you so much. ^Jennifer
Written by a customer while visiting lg.com
Customer Rating
3
Worked great for a year.
on February 12, 2022
Posted by: Snow100
[This review was collected as part of a promotion.] Got it last year, and is no longer working properly. It won’t connect to my phone unless I have it on the charger, and it also connects randomly to my phone when they are closed and secured in the case.
No, I would not recommend this to a friend.
Quality
4
Features
4
Value
3
Response from lg.comBy Jennifer, Social Media, February 14, 2022
Let us help you with that! Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your name and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks. ^Jennifer
Written by a customer while visiting lg.com
Customer Rating
4
Sound great, but not for all ears
on July 15, 2022
Posted by: CDLite
from Texas
[This review was collected as part of a promotion.] I've had these for a number of months, and while I like the sound and am OK with the battery life, my frustration is the fit. My left bud is always secure, but my right bud will release and fall out. I ended up buying the Comply tips that are "for" the FN7, but I can tell they're not really FOR them, just something that kinda works. I do have Comply tips for another set of a different brand, and they fit much better. I do wish there were more tip options for these, as I do like the sound quite a bit.
I would recommend this to a friend!
Quality
5
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
2
Great-- except for phone calls
on December 31, 2020
Posted by: S Brosious
from Austin, TX
I really like this product. I really want this to be a 5-star review. The case is great-- awesome form factor that fits in your pocket and you can carry around all day. Audio quality is good, music and podcasts sound great.
However, they are basically unusable for phone calls. The microphone audio quality is terrible. Echo-y, Digitl
Pros: Style/Design, Features/Settings, easy to use
No, I would not recommend this to a friend.
Quality
2
Features
5
Value
5
Response from lg.comBy ^DLI, LGE Social Media, January 15, 2021
We hate to hear that your unit is not working properly. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). You can also call us at 800-243-0000. Please provide your contact information, model/serial numbers and date of purchase, and we will be happy to assist you. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com