Customer reviews from lg.com
LG - TONE Free HBS-FN4 - True Wireless Earbud Headphones - White
Average customer rating
4.3
(125 Reviews)
Rating breakdown 125 reviews
5 Stars
84
4 Stars
15
3 Stars
12
2 Stars
6
1 Star
8
67%of customers recommend this product.
(
28 out of
42)
Customer Reviews for LG - TONE Free HBS-FN4 - True Wireless Earbud Headphones - White
Customer Rating
2
Not recommandable
on January 5, 2022
Posted by: NEric250
from Kigali
[This review was collected as part of a promotion.] I bought it in July 2021 in starting product was good with good sound and good touch in ear but for now the left earbud when connected it says battery very low while I took it from charger and sometime one them (earbuds) can't coonect for no reason.
No, I would not recommend this to a friend.
Quality
5
Features
5
Value
3
Response from lg.comBy ^DLI, LGE Social Media, January 10, 2022
We hate hearing your unit is not working properly. We’d like to gather more information to see if we can determine the issue. Please contact LG Customer Support by private message via Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Be sure to provide your contact information, IMEI number or model/serial numbers and date of purchase. Our Mobile Communications Support will be better able to assist you. We will do everything in our power to help and apologize for any inconvenience experienced. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Sound is good, but drops signal every 30 seconds
on January 24, 2022
Posted by: AudioApostle
from Fayetteville, Arkansas
[This review was collected as part of a promotion.] I bought these a few days ago, and while hooked to them listening to podcasts or music, every 30 seconds they drop signal for a second or two. Then sound comes back and you’ve missed all that time of your music/podcast. For the same money as airpods I wish I would have gotten the AirPods.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy Daphane , LGE Social Media, January 27, 2022
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We hate to hear that your unit did not meet your expectations and/or needs. Please know we are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support via private message on Facebook @LGUSSupport or call at 800-243-0000. This will allow for an open dialogue with expert agents that are better able to offer the proper assistance. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
5
Incredible
on August 15, 2020
Posted by: Smlg205
from Los Angeles
[This review was collected as part of a promotion.] I have bought them today and so far so great. I love the design and the fit is 10/10
Pros: Style/Design, ease of use, Features/Settings, battery, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Sunshineinsider
from Atlanta
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I purchased these for my 17-year-old son. He has broken every type of wired headphone out there about 10 pairs a year. These were great for him. it comes with a very sleek case and they are easy to charge. The UV nano light option seems to be a great feature however we were unable to get a picture of it. I'm not sure if they come on only when the case is closed or if we even have those on this version of the headset. The Ambient Sound Mode feature helps him be able to hear surrounding sounds while listening with both earbuds in. I even tried them myself and the sound by meridian hits the highs and lows of every beat of the music. The dual microphones help me hear him clearly on phone calls and the sound is not muffled. The Eq settings help with creating the perfect bass sound on the high hitting hip hop songs that we both listen to. The battery life lasts for days and the size of the case helps with charging in small places like the car. Overall the durability and quality have stood up over a month now which is fantastic.
Written by a customer while visiting The Insiders
Posted by: Magends
from Homer
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] These LG HBS-FN4 ear buds are a very light. There are dual microphones on each ear bud that enhances call clarity as well as ambient sound. Sound is provided by Meridian. The sound base is controlled by an app that you download. You can adjust the type of soud you hear from base boost to treble boost. The are noise reducing and echo canceling. The buds are water resistant. I love that buds are very fast charging. 5 minutes of charging lets you listen to music for 1 hour. The self charging case is amazing with LED light indicator to let you know when you need to charge the case. I also love how light weight they are. You can't feel them in your ears at all. And if ever a ear bud is lost you can easily locate it with find my ear buds in the app.
Written by a customer while visiting The Insiders
Customer Rating
5
Great sound and terrific fit and battery life!
on August 25, 2020
Posted by: tonythebiker
from Lewis Center
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] These earphones are fantastic. They were very easy to pair with my phone. The sound quality is fabulous--it is crystal clear. The highs, the lows, the pitch, the bass is all distinguishable. I like my volume loud when I am lifting, and I can get the volume I need. The fit is also incredible—they do not fall out when I am attacking a rigorous workout. The battery life is another essential factor. I have to say, I can wear them a few days without recharging. Also, I have had some earphones/headphones that turned off when I am in the middle of a lift—and these do not—they stay on when I want them on. I am really in love with them, would highly recommend them, and glad to own my TONES!
Written by a customer while visiting The Insiders
Posted by: ddagrosa
from Levittown
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I really like these earbuds. This is my first pair of wireless earbuds, and I have to say that I'm really impressed by them. First of all, I love the color it comes in. I am sure the black will stay clean and fresh looking. I had no problem charging them. They charged really quickly. They stayed in my ears with no issue. I really thought that might be a problem. To my surprise, it wasn't at all. The sound quality was great. It's a new way for me to enjoy my music while I am exercising or just doing housework around the house. I will also use them when I go for walks with my dog or just to get some fresh air. It connected very easily to my tablet or phone. It was very easy to figure out how to connect the wireless earbuds. Anyone will be able to do it. Very good product and the sound quality is great.
Written by a customer while visiting The Insiders
Posted by: nati853
from APEX
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Very nice set of wireless earbuds. Earbuds are very comfortable and stylish, are pretty small and fit snugly in my ears. Have been stable during runs and during yard work. They naturally block out a lot of noise so I can typically reduce the volume level from what I typically used on my older bluetooth headphones. The charging case and battery life are great. I have not once been stuck in the "i am about to turn off and you will sit in silence" stage of bluetooth headphone wearing. The audio quality is good, not great. I expected a bit more from this level of earbud, but they are still an upgrade from what I used previously. Call quality seems to be pretty good, as I havent gotten any complaints from folks on the other end of the line. The ambient sound mode will likely be good in certain occasions, but I havent had much use for it yet. I am pretty happy overall with these earbuds and will use them until they wear out. I received this product at a discounted price to share my honest opinion.
Written by a customer while visiting The Insiders