Customer Reviews for GE Profile - 30" Built-In Single Electric Convection Wall Oven with Left-Hand Side-Swing Door - Stainless Steel
Customer Rating
1
Dangerous shelves
on August 5, 2024
Posted by: slyvia5446
After 3 uses of my new oven, the shelves stick and wont come out once oven is heated. very dangerous
Response from geappliances.comBy Jonathon, GE_Appliances, August 6, 2024
We want to help out with the shelves getting stuck. You can look through the following article for tips that help with making it easier to remove the racks. (https://products.geappliances.com/appliance/gea-support-search-content?contentId=18673).
I love this versatile oven, with 2 exceptions. One, it seems to take forever to cool down so the fan will shut off. Two, the kitchen really heats up from the vent being used while cooking. Overall, this is a great appliance. Love the wifi connection feature. Highly recommended.
I do love the look of this oven, but because the heating elements are hidden, it takes a long time to preheat. That’s not a problem as long as you plan ahead and have lots of extra time to wait. It’s now the family joke if we’re going to cook something that we have to preheat the oven in an hour before we want to begin the baking process.
Response from geappliances.comBy Jonathon, GE_Appliances, July 5, 2024
We apologize about the long preheating times you are noticing. We want to help. We suggest getting one of our approved technicians out to check this. You can do so by calling 1-800-432-2737 or by visiting this link here (https://www.geappliances.com/ge/service-and-support/service.htm).
The oven is attractive, well finished, and the display is bright, functional, and easy to use. The side hinge door greatly increases usability and accessibility. The roller rack operates smoothly and consistently. We are pleased with these features.
The fixed rack is a little too wide and makes contact with the ceramic coating on the inner oven wall sliding the tray in and out. I fear this will wear through the coating over time. However, it is possible this is due to tolerance stack or the installation.
The overwhelming negative and the reason for deducting stars js: in order to use the Air Fryer feature, you must connect the oven to WiFi, create a GE account, download the GE app, and pair the two. That feature is made inaccessible until you complete those steps. I paid for an over with an air fryer and GE held that feature hostage until I offered my personal information and access to the device I paid for. And that is completely unacceptable. If I had known this feature were hidden behind this artificial barrier, I would not have bought the oven. It's unethical to pay for a device for its feature set only to learn later that there are conditional barriers blocking those features.
Features
1
Performance
4
Quality
4
Value
4
Response from geappliances.comBy Michael, GE_Appliances, June 12, 2024
We’re happy to hear that you’ve been enjoying how easy your new oven is to use, and that the roller rack has been working so well for you. However, we hate to hear you’ve had issues with the fixed rack dragging on the sides, and that you have privacy concerns when it comes to using our SmartHQ app. We want to help. We recommend taking a look at the article below for tips on helping your fixed rack slide more smoothly.
Our SmartHQ app provides unmatched convenience, as well as software updates that can help improve the operation and add features to your already excellent oven. You can read more about the advantages below.