Customer reviews from cafeappliances.com
Café - 30" Built-In Single Electric Convection Wall Oven with True European Convection and In-Oven Camera , Customizable - Matte Black
Average customer rating
4.5
(171 Reviews)
Rating breakdown 171 reviews
5 Stars
129
4 Stars
21
3 Stars
9
2 Stars
4
1 Star
8
88%of customers recommend this product.
(
112 out of
127)
Customer Reviews for Café - 30" Built-In Single Electric Convection Wall Oven with True European Convection and In-Oven Camera , Customizable - Matte Black
Customer Rating
1
Piece of junk
on June 6, 2021
Posted by: KJmia
from Texas
This oven is not worth the money. It arrived at my new construction home without a door handle, a warranty card or an instruction manual. The only features which work on this oven are bake, convection bake and broil. Every other function posts a "Connect for the latest smart features" screen which cannot be bypassed. The SmartHQ app is unworkable.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Eliza@Café , GE Appliances, June 8, 2021
Hi there, we truly appreciate you choosing this wall oven for your new home and taking the time to share your review! We are terribly sorry to hear that your oven arrived without a handle, warranty, and installation manuals. We are also very sorry that you are having trouble accessing the different cooking modes and using the SmartHQ app to initiate advanced cooking features. This certainly isn't the experience that we wish for you and we would love to offer you some guidance in this.
The standard door handle for this model is the Café Stainless handle. However, you also have the option of choosing the Brushed Bronze, Black, Copper accessory handles to personalize your look. This custom hardware is ordered through your dealer and we recommend that you to reach out to your dealer to address your concerns.
If you haven't accessed these guides already, you can view and download your Use and Care Manual, which provides warranty information on page 26, here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-2000791-1.pdf.
You can find guidance on using your oven's cooking and broiling modes as well as accessing the specialty cooking modes on pages 12-15 of your manual. For guidance and assistance on using the SmartHQ app with your oven, please feel free to reach out to our Connected Home Support Team by calling 1-800-220-6899, Monday -Friday 9am - 11pm ET, Saturday - Sunday 9am - 3pm ET, or emailing connected@help.geappliances.com and they will be more than happy to help.
We truly value your feedback and have shared it with our design team for improvement. We are hopeful that this information helps to improve your experience and are glad to have you in the Café Appliances family. Keep in touch! -Eliza@Café
The standard door handle for this model is the Café Stainless handle. However, you also have the option of choosing the Brushed Bronze, Black, Copper accessory handles to personalize your look. This custom hardware is ordered through your dealer and we recommend that you to reach out to your dealer to address your concerns.
If you haven't accessed these guides already, you can view and download your Use and Care Manual, which provides warranty information on page 26, here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-2000791-1.pdf.
You can find guidance on using your oven's cooking and broiling modes as well as accessing the specialty cooking modes on pages 12-15 of your manual. For guidance and assistance on using the SmartHQ app with your oven, please feel free to reach out to our Connected Home Support Team by calling 1-800-220-6899, Monday -Friday 9am - 11pm ET, Saturday - Sunday 9am - 3pm ET, or emailing connected@help.geappliances.com and they will be more than happy to help.
We truly value your feedback and have shared it with our design team for improvement. We are hopeful that this information helps to improve your experience and are glad to have you in the Café Appliances family. Keep in touch! -Eliza@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Downloadable features
on November 22, 2023
Posted by: CafeGuy
I love the fact that new features can be added to the oven via downloads. It reminds me of our Tesla.
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Small but workable
on January 22, 2024
Posted by: T209
It is a bit small but works well. I would have liked to have the cafe handles on it.
Response from cafeappliances.comBy Adrian, GE_Appliances, February 1, 2024
Greetings! Thank you for your feedback. We are so sorry that your new oven has not lived up to your expectations due to the capacity of the unit and the handles. This is not the user experience that we expect, and we will be sure to pass these comments along to our product design teams for review.
We appreciate you choosing Cafe Appliances for your home. Happy cooking! - Adrian@Cafe
We appreciate you choosing Cafe Appliances for your home. Happy cooking! - Adrian@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Great oven so far!
on February 17, 2024
Posted by: jca93
from Virginia, USA
So far so good. We've owned it for over 6 months and still are learning how to use all of the features it offers. We love its flexibility to air fry, bake, broil, etc and its ease of use. I'll update the review as we get more familiar with the oven and the app control.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Love the display and wi-fi.
on February 18, 2021
Posted by: BRich
from Louisville, KY
Bought the whole cafe line and we love them!! The induction cook top should be arriving soon!!
I would recommend this to a friend!
Response from cafeappliances.comBy Vikki@Cafe, Cafe_Appliances, February 19, 2021
Hi BRich - Thank you for taking the time to post a review on your new Cafe appliances. We truly appreciate you choosing Cafe for your home and can see from the photos you provided how beautiful they are. We're delighted to know the induction cooktop will be arriving soon. We're also happy to hear you love the displays and the WiFi capabilities. We welcome you to the Cafe family! Vikki@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Great features
on February 24, 2021
Posted by: MikeM
I’ve had this oven for about a month now and everything works as it should so far.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Thrilled to have a wonderful new working oven!!
on September 29, 2021
Posted by: shein
from Phoenix, AZ
I needed a new oven and was remodeling our kitchen. The designer I was working with recommended this product as it had lots of bells and whistles we were looking for. The computerized system is easy to work and we have enjoyed having a calibrated oven again.
I would recommend this to a friend!
Response from cafeappliances.comBy John@CAFE, Cafe Appliances, September 30, 2021
Thanks so much for choosing Cafe! You must have a very smart designer to recommend such a wonderful oven. We hope you're enjoying the oven and getting to know the ins an outs. Our bell has to be the in-oven camera! Let us know if you have any questions. - John@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Multi-function oven
on November 2, 2021
Posted by: Yuppie
from Lakewood Ranch, FL
Convection oven plus dehydrator plus air fryer! I connected mine to my Apple watch and the watch "dings" when the oven is done.....very nice feature when I am not in the immediate kitchen area.
I would recommend this to a friend!
Response from cafeappliances.comBy Mikayla@Cafe, Cafe_Appliances, November 3, 2021
Hello - Thanks for the review. We couldn't be happier that you're enjoying your new wall oven and its many smart features. Thanks so much for choosing Café! -Mikayla@Cafe
Written by a customer while visiting cafeappliances.com