Customer reviews from cafeappliances.com
Café - 30" Built-In Single Electric Convection Wall Oven with True European Convection and In-Oven Camera , Customizable - Matte Black
Average customer rating
4.5
(171 Reviews)
Rating breakdown 171 reviews
5 Stars
129
4 Stars
21
3 Stars
9
2 Stars
4
1 Star
8
88%of customers recommend this product.
(
112 out of
127)
Customer Reviews for Café - 30" Built-In Single Electric Convection Wall Oven with True European Convection and In-Oven Camera , Customizable - Matte Black
Customer Rating
1
Broken door day one
on August 31, 2022
Posted by: surfrideski
from Irvine, ca
New purchase, on very first use the door won't close with light staying on. Also the inside the door camera is mounted backward taking video of my feet outside the oven. And lastly the soft close door feature is not working either. So now I have an oven that has to be duct taped close and does not operate.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Kianna@Café , Café , September 2, 2022
Hello,
Thanks for reviewing your oven. We hate to hear that you are having trouble out of your new purchase. We apologize for the inconvenience.
We recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
If we can help in the future, please let us know. We are more than happy to.
All the best,
Kianna@Café
Thanks for reviewing your oven. We hate to hear that you are having trouble out of your new purchase. We apologize for the inconvenience.
We recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
If we can help in the future, please let us know. We are more than happy to.
All the best,
Kianna@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Gorgeous & Smart
on September 24, 2022
Posted by: Nurseangel815
from Texas
Love my cafe oven!! Its gorgeous & smart. I can finally get rid of all those extra counter top appliances bc this has it all. Camera to watch food if doing something else, Air fryer, dehydrator, convection, toaster & I especially love the Sabbath setting as we are Sabbath keepers!
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
She cooking!!
on September 25, 2022
Posted by: The McKinley Manor
from Avondale, AZ
I love my ovens rather I am making toast or some vegan meal… it cooks like a dream. I have 2 side by side. Christmas here we come Cakes n cookies cooking at the same time. I have laid in my bed and watched cakes rise .., how awesome is this. We’ll get to cooking and find out.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Bakes well, some features meh
on October 26, 2022
Posted by: Daily baker
from Davis, CA
Well the video works most of the time, mainly due to the lame website the app uses to see the video. You do have to position the rack just right to actually get an useful view of what is baking. The roller racks are about 2 inches thick, limiting what you can fit when both roller 2 racks - very disappointing; I would have preferred one roller rack had I known.
No, I would not recommend this to a friend.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Run away
on December 10, 2022
Posted by: Daniel M
from New Orleans, la
My first review was rejected, as I am sure most are. Do not buy this product
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Pablo@Café, Café Appliances, December 12, 2022
Hello - while we're happy to see that you like the appearance and features for this unit, we're also sorry to hear that you wouldn't recommend this product.
We noticed that one of our agents contacted you, and there is a service appointment scheduled for one of our technicians to assess your unit. We're confident that our technicians will be able to provide the best assistance possible, and we truly appreciate your patience throughout this process.
Please reach out to us again if any other questions or concerns come up.
Take care.
Pablo@Café
We noticed that one of our agents contacted you, and there is a service appointment scheduled for one of our technicians to assess your unit. We're confident that our technicians will be able to provide the best assistance possible, and we truly appreciate your patience throughout this process.
Please reach out to us again if any other questions or concerns come up.
Take care.
Pablo@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Run away again
on December 12, 2022
Posted by: Daniel117
from New Orleans, la
Response to my poor review was that they hope someone fixes the problem...not actually fixing the problem....response to quality to expect
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, December 15, 2022
Hi there,
Thanks for taking the time to write a review. Sorry to hear about the issues you've had here. We see that you've got an active case with our Consumer Relations Department. We've added your review here to your case and have also notified your case manager. They'll review and reach out as soon as they're able.
Thanks again for your ongoing patience.
Best wishes,
Michael@Cafe
Thanks for taking the time to write a review. Sorry to hear about the issues you've had here. We see that you've got an active case with our Consumer Relations Department. We've added your review here to your case and have also notified your case manager. They'll review and reach out as soon as they're able.
Thanks again for your ongoing patience.
Best wishes,
Michael@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Great Oven / App a bit sluggish and slow
on March 11, 2023
Posted by: Kaeppi
from Portsmouth, NH
Like the oven and its features. Heats up fast, lots of functionality, accurate temperature and looks nice. App is a bit sluggish and UI out of date
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Would be good if the door would shut
on March 11, 2023
Posted by: Pyegirl
from Michigan
We were really excited about this new oven. The first thing we did was a roast chicken…put it in, the oven told me when it was done. Fantastic. Next cookies. Disaster. The oven door would not stay shut and would literally turn off. I couldn’t figure out the problem until my husband found that the door wouldn’t stay shut. We’ve called for service and the new hinges are not available. It’s been about 6 weeks.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Devin@Cafe, GE_Appliances, March 15, 2023
Hello,
We are so sorry to hear that you are experiencing this issue with your new Café single-wall oven. We can definitely understand the disappointment and frustration this causes, and we truly apologize for the inconvenience. This is definitely not the quality we expect here at Café Appliances.
With that being said, we are so sorry that the parts you need to resolve this issue are out of stock and that you have been waiting approximately 6 weeks. We would recommend calling and speaking with our Parts Store directly to see if they can provide you with an ETA of when the parts might be available. You can call them at 1-877-959-8688 Monday - Friday: 9 a.m. - 7 p.m. ET.
We hope this helps. Again, we are so sorry for the inconvenience. Thank you for your patience and understanding.
-Devin@Café
We are so sorry to hear that you are experiencing this issue with your new Café single-wall oven. We can definitely understand the disappointment and frustration this causes, and we truly apologize for the inconvenience. This is definitely not the quality we expect here at Café Appliances.
With that being said, we are so sorry that the parts you need to resolve this issue are out of stock and that you have been waiting approximately 6 weeks. We would recommend calling and speaking with our Parts Store directly to see if they can provide you with an ETA of when the parts might be available. You can call them at 1-877-959-8688 Monday - Friday: 9 a.m. - 7 p.m. ET.
We hope this helps. Again, we are so sorry for the inconvenience. Thank you for your patience and understanding.
-Devin@Café
Written by a customer while visiting cafeappliances.com