Customer reviews from cafeappliances.com
Café - 30" Built-In Double Electric Convection Wall Oven with True European Convection and In-Oven Camera, Customizable - Stainless Steel
Average customer rating
4.6
(674 Reviews)
Rating breakdown 674 reviews
5 Stars
525
4 Stars
73
3 Stars
32
2 Stars
11
1 Star
33
91%of customers recommend this product.
(
497 out of
546)
Customer Reviews for Café - 30" Built-In Double Electric Convection Wall Oven with True European Convection and In-Oven Camera, Customizable - Stainless Steel
Customer Rating
2
Great Oven- Should not have had to sign up for App
on November 28, 2023
Posted by: NoAp
The oven operates great. We love it. I do not like that fact that some functions were disabled until I signed up for the app.
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, December 8, 2023
Hello - Thank you so much for reaching out and sharing your review. We're glad to see that you are enjoying your new oven. You've made a great choice by going with this model. Double oven is definitely are favorite layout.
Also, we understand that having some features needing to be downloaded can be confusing. But, sometimes we come out with new cooking modes after we have released an appliance, by connecting and updating our models with Smart HQ, it allows us to bring new features to all of our models. Again, we appreciate your comments.
Let us know if you have any questions, we're always happy to help. - Jonathon@Café
Also, we understand that having some features needing to be downloaded can be confusing. But, sometimes we come out with new cooking modes after we have released an appliance, by connecting and updating our models with Smart HQ, it allows us to bring new features to all of our models. Again, we appreciate your comments.
Let us know if you have any questions, we're always happy to help. - Jonathon@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
5
WiFi
on January 24, 2024
Posted by: KH23
from Flora MS
I love my double oven and I really love the Wi-Fi!!! It has been perfect!!!
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Very Disappointing
on January 27, 2024
Posted by: Ejcook
from CO
The double oven is disappointing. It doesn't have two timers, only one. Which is a problem since it is a double oven. The roll out tracks are smaller than the regular rack, so it doesn't fit standard baking sheets. The oven turns off when the oven door is open which is terrible when you are preheating the oven. The display only shows one oven setting at a time. My previous double oven showed the temperature on both ovens when I was using both ovens. The display is large enough to display both ovens, but only has a very small display in the center showing one oven. The preheating time is much longer on the ovens than on my previous ovens. It was supossed to have wifi connectivity through the appliance app, but it often doesn't work. I tried again and again over the course of a month to get it to connect. Then it only stayed connected for a few weeks and then stopped connecting. I again have tried again and again to get it to connect but it doesn't work! It is also anoying to get messages on tbe display every time you open the oven telling you to close the oven (and the oven stops) and you can't check anything on the oven until you click on the message, even when the door is already closed n so you can't do anything until the message is gone. This oven is so frustrating and disappointing.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Adrian, GE_Appliances, February 7, 2024
Greetings! Thank you for taking the time to leave us a review. We are extremely sorry to hear that this double wall oven has not lived up to your expectations. This is definitely not the consumer experience that we strive for, and we will be sure to pass this feedback along to our product design teams for review. We also recommend contacting the GE Appliances Connected Home Support Line for further assistance with WiFi connectivity. They can be reached at 1-800-220-6899, Monday -Friday 9am - 11pm ET, Saturday - Sunday 9am - 3pm ET, or email connected@help.geappliances.com.
We are honored that you chose Cafe Appliances for your home. Please let us know if we can be of any further assistance. - Adrian@Cafe
We are honored that you chose Cafe Appliances for your home. Please let us know if we can be of any further assistance. - Adrian@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Great product
on March 4, 2024
Posted by: sjrs
from Long Island
Love everything about it. Looks awesome. The air fry feature is stellar. Heats up quick. All good
I would recommend this to a friend!
Response from cafeappliances.comBy Charlie, Cafe_Appliances, March 7, 2024
We’re so happy to hear that you have been enjoying your wall oven and how quickly it can heat your cookware. We hope many meals come from your oven.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Liked all but the current issue!
on March 23, 2024
Posted by: poodie01
I really liked the oven until this AM. After a power outage I cannot get it to work.....
I did not originally setup a wifi account. I just want to cook with it while I am home.
Now that I am trying to setup an account, that is not working either!
I did not originally setup a wifi account. I just want to cook with it while I am home.
Now that I am trying to setup an account, that is not working either!
Response from cafeappliances.comBy Devin, Cafe_Appliances, March 26, 2024
We recommend resetting your Cafe Appliances built-in double wall-oven by either unplugging it for 2-3 minutes, or by resetting the circuit breaker. If this does not resolve the issue, service is needed. You can schedule an appointment by calling the service department directly at 1-800-432-2737, or by scheduling online at the following link: https://www.geappliances.com/ge/service-and-support/service.ht
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Very disappointed!!!
on March 24, 2024
Posted by: Shani
from Suffern, NY
Temperature is off!!! I cooked an entire holiday meal and when I put it into the oven to heat it up it burned the entire meal!!!! I out in a thermometer to check the temperature and, although I set it to 350 degrees, it’s at 500 degrees!!!!
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Tierra, Cafe_Appliances, March 27, 2024
We'd like to help you with your wall oven. Please refer to the troubleshooting tips in the link below regarding the temperature:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=19172
If the suggestions above don't resolve the issue, you can schedule service online by visiting us at cafeappliances.com/service
https://products.geappliances.com/appliance/gea-support-search-content?contentId=19172
If the suggestions above don't resolve the issue, you can schedule service online by visiting us at cafeappliances.com/service
Written by a customer while visiting cafeappliances.com
Customer Rating
1
SCREEN GOES BLANK/nonreactive. Faulty product!
on June 10, 2024
Posted by: Anonymous
Like many other reviews I see here, this is a faulty product! We have had the GE Cafe Double Wall oven for just about 1 year and now the screen goes blank and is nonreactive. The graphics are there, but no selections or ability to navigate the screens. Again a case where the "bells and whistles" don't even work properly! I flipped the breaker for about 15 minutes and it is now working properly again, from what I can tell, but I expect this issue to reoccur. What a pain in the neck, I purchased GE Cafe because I had thought this was a reputable brand!! Very disappointing!
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Adrian, GE_Appliances, June 11, 2024
We are happy to provide guidance with your new double wall oven. We encourage you to schedule service with one of our certified technicians to get this LED screen issue properly diagnosed and resolved. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Style and versatility
on September 12, 2024
Posted by: Lindsay P
from Utah
I love the many cooking modes and the way it looks in my kitchen
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com