Customer reviews from cafeappliances.com
Café - 30" Built-In Double Electric Convection Wall Oven with True European Convection and In-Oven Camera, Customizable - Stainless Steel
Average customer rating
4.6
(672 Reviews)
Rating breakdown 672 reviews
5 Stars
524
4 Stars
72
3 Stars
32
2 Stars
11
1 Star
33
91%of customers recommend this product.
(
496 out of
545)
Customer Reviews for Café - 30" Built-In Double Electric Convection Wall Oven with True European Convection and In-Oven Camera, Customizable - Stainless Steel
Customer Rating
2
Screen goes blank when timer is going off
on August 16, 2022
Posted by: Jdmo
from Omaha NE
I see per many of these reviews this is a common problem ! Our product is just a year old ! Very frustrating because the oven and timer can not be turned off when this happens ! This has to be flaw in design if so many are having the same issue ! The oven itself is beautiful and I love so many of its features but this is a huge problem !
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, August 17, 2022
Hi there,
Thanks for taking the time to leave a review for your wall oven. We're so sorry to hear about the screen going blank when the timer is up, we're sure this would be frustrating. Know that one of our agents will be reaching out soon via email to investigate further. Be sure to keep an eye on your spam and junk folders just in case their message ends up there.
Thanks for your patience in the meantime.
All the best,
Michael@Cafe
Thanks for taking the time to leave a review for your wall oven. We're so sorry to hear about the screen going blank when the timer is up, we're sure this would be frustrating. Know that one of our agents will be reaching out soon via email to investigate further. Be sure to keep an eye on your spam and junk folders just in case their message ends up there.
Thanks for your patience in the meantime.
All the best,
Michael@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Self Clean Cycle Broke Built In Double Oven
on October 23, 2023
Posted by: Self Clean
from Florida
I used the self clean function on my double oven tonight for the first time…. The entire oven shut off and the screen went completely dark. The oven is locked and the screen has no power.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, October 24, 2023
Hello - Thank you for taking a moment to connect and share what has been going on. We're so sorry to hear about your oven not powering on after trying the self-clean cycle. That is not something we expect to happen at all.
If you haven't already we recommend getting one of our technicians out to check on this. We're confident that they will be able to get this resolved. You can schedule by calling 1-800-432-2737 or by visiting this link here: (https://www.geappliances.com/ge/service-and-support/service.htm).
Let us know if you have any other questions, we're always happy to help. - Jonathon@Café
If you haven't already we recommend getting one of our technicians out to check on this. We're confident that they will be able to get this resolved. You can schedule by calling 1-800-432-2737 or by visiting this link here: (https://www.geappliances.com/ge/service-and-support/service.htm).
Let us know if you have any other questions, we're always happy to help. - Jonathon@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Not working after only 3 months of use
on November 8, 2021
Posted by: TTFreeBrook
Not sure what has happened but our oven is currently not working after only 3 months of use. Waiting over a week and have no idea what went wrong. Thankfully under warranty for now…
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Chris@CaféAppliances, Café Appliances, November 10, 2021
Hello, thank you for writing us your review. We hate to hear that your oven is not operating properly so soon into its lifespan and requires service. It's not what we would expect to happen and we apologize for any inconvenience or frustration this may have caused you. If you have any further questions or concerns, please feel free to contact us any time as we are always here to help. -Chris@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Works wonderfully
on August 23, 2022
Posted by: Smith y123
from Anacortes WA
Love the wsy this eorks. Especially like wifi and app control features
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
2
nice looks- below average quality
on October 30, 2023
Posted by: Altan
from MA
Looks nice.
good functionality and connection to an app.
Electronic board died within 6 months of use.
good functionality and connection to an app.
Electronic board died within 6 months of use.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Charlie, Cafe_Appliances, October 31, 2023
Hello,
Thank you for taking the time to provide feedback on your appliance. We're sorry to hear that your electric board on your wall oven died. This is certainly not normal operation nor the quality that we expect.
We have an excellent team of service providers, and we are confident they can accurately diagnose and repair the issue at hand. We recommend taking advantage of your warranty and scheduling a service appointment with our factory service and repair team by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm
We hope you are able to get this resolved quickly. If you have any questions in the future, please let us know. We are here to help!
-Charlie@Cafe
Thank you for taking the time to provide feedback on your appliance. We're sorry to hear that your electric board on your wall oven died. This is certainly not normal operation nor the quality that we expect.
We have an excellent team of service providers, and we are confident they can accurately diagnose and repair the issue at hand. We recommend taking advantage of your warranty and scheduling a service appointment with our factory service and repair team by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm
We hope you are able to get this resolved quickly. If you have any questions in the future, please let us know. We are here to help!
-Charlie@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Great Oven
on January 27, 2020
Posted by: MtnLiving
from Colorado
These ovens replaced ageing and slowly dying Monogram Wall Ovens. So far I love these ovens! Only been in a few weeks, but so far they are great!
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Stopped working within first few months of use.
on April 28, 2020
Posted by: Yoel
from Great Neck
GE was so unhelpful and hard to deal with when my oven broke after only 2 short months of using this. The technician told be that my oven would need to be replaced and GE kept saying they would send a part that was on back-order and never sent. It has now been 1 month since my oven broke and they finally agreed to exchange double oven but have told me I would need to wait another week to hear from the delivery company. I am disgusted with the way they handled my case.
No, I would not recommend this to a friend.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Buyer beware
on May 23, 2020
Posted by: JodiLT
from Riverside, CA
Initially did not work at all, motherboard replaced twice. Lag time on touchscreen causes malfunction. Wouldn't even offer to replace entire oven due to more than 3 calls, per their policy. Horrible quality for the money spent.
No, I would not recommend this to a friend.
Written by a customer while visiting cafeappliances.com