Customer reviews from cafeappliances.com
Café - 30" Built-In Double Electric Convection Wall Oven with True European Convection and In-Oven Camera, Customizable - Stainless Steel
Average customer rating
4.6
(672 Reviews)
Rating breakdown 672 reviews
5 Stars
524
4 Stars
72
3 Stars
32
2 Stars
11
1 Star
33
91%of customers recommend this product.
(
496 out of
545)
Customer Reviews for Café - 30" Built-In Double Electric Convection Wall Oven with True European Convection and In-Oven Camera, Customizable - Stainless Steel
Customer Rating
1
Bad Controls!!
on March 9, 2023
Posted by: frustrated cook 123
from Michigan
I bought this oven to replace my GE Profile double oven which I loved. I needed a new oven to fit in the same place and have been very happy with GE products, good service and design. This oven is quiet and cooks well. However it is very frustrating to use. The touchscreen is too small. You cannot see the controls of both ovens simultaneously. When you use the timer, you inadvertently shut the oven off because the icons are too close together. The oven gives you alerts for the timer going off that blocks the screen until you manually shut it off. There should be dedicated controls for each oven and the timer. This design is not for people who use both ovens and change the temperatures for different dishes. Shame on the engineers that designed the controls. They are not cooks.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Adrian@Cafe, GE_Appliances, March 13, 2023
We appreciate you for taking the time to provide feedback. We are so sorry to hear that the functionality of the control panel for this double oven did not live up to your expectations. We know how frustrating this must be and the disappointment this has caused. We would like to gather some further information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience. We are looking forward to connecting with you. - Adrian@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Nothing cooks in the proper time
on March 13, 2023
Posted by: Tamigaga
from Atlanta, Georgia
The precision cooking doesn’t cook to the proper temp. When baking nothing is done when it’s supposed to be. Not happy. Miss my old oven that was 20 years old.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Matthew@Café , Café_Appliances, March 15, 2023
Hi there! We hope that you are doing well. We’re so sorry to hear about the issues you’ve had with this wall oven. This is certainly not the experience we expect or wish for our consumers to have, and we understand just how frustrating a situation like this can be! Please accept our deepest apologies for any inconvenience this unit has caused you.
If you continue to experience difficulties, we highly recommend scheduling service with a Café technician so that they can investigate this further. You can schedule service by calling 1-800-432-2737 or by visiting this page found on our website: https://www.cafeappliances.com/support/schedule-service.
Thank you for all that you do; we look forward to speaking with you. If you ever need additional assistance in the future, please know that you can always reach out to us. Have a wonderful day – Matthew@Café
If you continue to experience difficulties, we highly recommend scheduling service with a Café technician so that they can investigate this further. You can schedule service by calling 1-800-432-2737 or by visiting this page found on our website: https://www.cafeappliances.com/support/schedule-service.
Thank you for all that you do; we look forward to speaking with you. If you ever need additional assistance in the future, please know that you can always reach out to us. Have a wonderful day – Matthew@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Good features but….
on January 22, 2024
Posted by: Grey house gal
I’m still learning about what my ovens are capable of doing. It’s barely a month that I’ve had them so I might want to change my review after more time with them. I like how easy they are to operate. My issues so far are fairly trivial. It seems when I turn the oven light it lights up both ovens even though I’m using only 1. I wish I could turn on timers for both ovens independently. And lastly I don’t know why I had to join a network to use the air fryer and multrake convection bakes.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Terrible quality!
on August 2, 2024
Posted by: dissapointedNCafe
from USA
Terrible product! Terrible quality! This is the second GE Cafe product that failed in the new kitchen in just over 1 year... so just out of warranty but the agent on the phone was willing to provide the cost of a new double wall oven... The GE website as well as the "support app" are very generic and require lots of time investment to get little information in return. The GE cafe double wall oven failed while performing self-cleaning on the bottom oven. The screen is off so neither ovens work and the bottom oven is locked closed. When checking the circuit breaker in the electrical panel, the breaker never tripped. Turning the breaker off, waiting 2 minutes, and turning the breaker back on doesn't fix the oven, still no power to the touch screen and in turn dead double ovens. The double wall oven was very difficult to safely lift and install into a corner kitchen environment. Any potential troubleshooting requiring access to the back of the oven is going to require dissembling the cabinets around the oven install.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, August 2, 2024
We are sorry to hear about your double oven needing to be repaired. We want to help. We're going to have one of our agents get in touch over email. Please respond at your earliest convenience.
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Really quiet
on October 26, 2019
Posted by: Sherry
from Palo Alto, CA
The oven works very well. It is so quiet, even with convection, that I wonder if it is on. It is very easy to use. The only downside is the pull-out racks seem to fit pretty tightly, so when I move them they scratch the oven. I don't know if that's an installation problem or the oven itself.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Beautiful
on October 28, 2019
Posted by: Debi
from Texas
It’s a beautiful oven! I bought this oven in early September but did not have it installed until late September . The oven has worked well though I think the instructions in the manual that I had to download could be much clearer. The air fry for bacon does not work well at all. And I honestly have not tried a lot of the other features
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Clock Resets to 6 hours ahead
on November 27, 2019
Posted by: DisappointedInGE
from Brentwood,TN
I had this oven installed 6 months ago, the first time. I set the clock. Within a couple of hours, the clock resets on its own to 6 hours ahead. After multiple visits and replacement parts, they finally installed a new oven. And now, the same thing is happening. I'm finding it hard to believe that I am the only one with this issue, unless it is user error and there is a time zone setting which I have not found (and the GE technician didn't find either). Can anyone assist?
No, I would not recommend this to a friend.
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Great features and sleek look
on January 5, 2020
Posted by: Amy s
Love the look and functionality of the oven. I would definitely recommend it to anyone.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com