Customer reviews from cafeappliances.com
Café - 30" Built-In Double Electric Convection Wall Oven with True European Convection and In-Oven Camera, Customizable - Stainless Steel
Average customer rating
4.6
(674 Reviews)
Rating breakdown 674 reviews
5 Stars
525
4 Stars
73
3 Stars
32
2 Stars
11
1 Star
33
91%of customers recommend this product.
(
497 out of
546)
Customer Reviews for Café - 30" Built-In Double Electric Convection Wall Oven with True European Convection and In-Oven Camera, Customizable - Stainless Steel
Customer Rating
1
New oven does not work
on October 11, 2019
Posted by: Garvey
from Colleyville TX
I bought this oven, brand new less than a month ago. Still haven't gotten to use it because the LED wifi panel stopped working, oven does not work. GE sent a repair person to diagnose issue which was ridiculous, wasted time. It's a new oven I'm not going accept a parts replacement on a brand new appliance that should not have issues for years.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy SHARON@GEA, GE_Appliances , October 18, 2019
Hello Garvey - We're sorry to hear of your new oven situation. If you will email your details to our email address, eResponse@geappliances.com, we’ll be happy to look into this for you. Please be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your oven.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
love my new oven
on November 12, 2019
Posted by: el62
from St louis,Mo
Bought oven for our new home. Love how ovens fit in with open plan of kitchen!
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
LCD panel failure within 24 hrs. of install
on July 22, 2019
Posted by: Leslie
from Oswego, IL
I fell in love with this wall oven the minute I saw it in the store, specifically because I was in awe of the LCD panel. I can remember considering before purchase 'what happens if the LCD panel goes out?' and low and behold it did, less than 24 hours after installation. In addition to the panel issue, the unit shipped without a handle for the bottom oven. This is a 'premium appliance' according to GE, but so far my experience with both the product and the service has been sub-par. As you can see in the attached photos, the LCD panel is out, but when the oven door is opened you can see the light is on, so this is not a power issue and no amount of tripping my circuit breakers has corrected it. To further complicate the matter, the LCD panel came on this morning (48 hours post install) on its own, so now I am concerned about a mistake during installation or a problem with the wiring of the product.
I have spoken directly to GE's Customer Service and Consumer departments, and while they have been receptive and thorough in documenting the specifics of this incident, I am disappointed with the service scheduling per the warranty. I was given a service window of 8 am - 5 pm, which is cumbersome enough, and the Technician called to say he would be here between 4:30 pm - 6 pm, which is outside of the window. I am now out a day of work when I didn't have to be and am told by GE there is nothing they can do to bump up my service time as it depends on the length of the jobs that precede mine. It is not good service to offer such a large service window to begin with and then not be able to provide the service within that window.
To summarize and to be fair, this is seemingly an awesome product that is either faulty or was installed incorrectly - time will tell once the service technician arrives to assess the matter. I have spent a significant amount of time on the phone collectively to make GE aware of the issues, and am now at home when I could have been at work.
No, I would not recommend this to a friend.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Broke after one month
on February 13, 2022
Posted by: Mary Chris
from Dalton Massachussetts
Not happy broke after one month Almost three weeks so far with no ovens waiting for parts
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, February 15, 2022
Hi there,
Thanks for taking the time to leave a review. We're sorry to hear about your oven malfunctioning and that you're having to wait a while for the parts needed to make the repair. We're sure that this would be frustrating.
Know that one of our agents will be reaching out soon via email to investigate further.
All the best and thanks for your patience in the meantime.
Michael@Cafe
Thanks for taking the time to leave a review. We're sorry to hear about your oven malfunctioning and that you're having to wait a while for the parts needed to make the repair. We're sure that this would be frustrating.
Know that one of our agents will be reaching out soon via email to investigate further.
All the best and thanks for your patience in the meantime.
Michael@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Very disappointed
on March 3, 2023
Posted by: Tiredmom17
Right as I got this email to rate my oven I came to my phone to turn it on- because the screen is always blank now or only shows a few buttons. There’s no update needed. I can’t use the touch screen only after a few months of owning it
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Adrian@Cafe, GE_Appliances, March 7, 2023
Greetings! Thank you for providing us with your feedback. We are so sorry to hear that you are experiencing this issue with your brand-new wall oven. We know how frustrating this must be, and we are happy to provide guidance. When your display/control panel goes blank, we recommend fully resetting your appliance by disconnecting power from the unit for 2 - 3 minutes and reconnecting power. Again, we are so sorry about this, and we hope the information provided is of assistance. We appreciate you choosing Cafe Appliances for your home, and we hope you enjoy your new wall oven for many years to come. Happy cooking! - Adrian@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Great Double Wall Oven!
on January 13, 2024
Posted by: sandev0507
from Escondido, CA
This is a great oven, we especially like the air fry option and the nice display. We also like that it links to the app to tell us when the oven is pre-heated and when the food is done cooking.
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Never would buy another GE product
on February 14, 2024
Posted by: Diane w
from Ct
Only 1 timer. Can only use I oven at a time. Why would they make it this way
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Tierra, Cafe_Appliances, February 16, 2024
With this model oven, you can use both cavities to cook. Please refer to page 7 of the owner's manual for guidance. Here is the link: https://products-salsify.geappliances.com/image/upload/s--_fG0mcn_--/qhh8bf7hasfginljuxos.pdf?_ga=2.177355046.2093975879.1708093958-132335501.1644413847
If the unit still won't allow you to use both at once, please schedule service online by visiting us at cafeappliances.com/service.
If the unit still won't allow you to use both at once, please schedule service online by visiting us at cafeappliances.com/service.
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Oven is good. Connectivity is bad.
on July 9, 2019
Posted by: TDW23
from Houston, TX
Looked for a double oven with convection, temperature probes and WiFi connectivity. For what I have cooked so far, the oven itself is great. My only negative is the connectivity. The GE native app is pretty bad and only connects to my oven randomly. Linking to Google Home was fine, but the connectivity is almost non existent. Google will tell you it is performing a command and then tell you in the same sentence that there is a connection error.
Written by a customer while visiting cafeappliances.com