Customer reviews from cafeappliances.com
Café - 30" Built-In Double Electric Convection Wall Oven with True European Convection and In-Oven Camera, Customizable - Stainless Steel
Average customer rating
4.6
(674 Reviews)
Rating breakdown 674 reviews
5 Stars
525
4 Stars
73
3 Stars
32
2 Stars
11
1 Star
33
91%of customers recommend this product.
(
497 out of
546)
Customer Reviews for Café - 30" Built-In Double Electric Convection Wall Oven with True European Convection and In-Oven Camera, Customizable - Stainless Steel
Customer Rating
5
Easy to use on the oven as well as from the app
on November 16, 2024
Posted by: Mario ens
from Kansas City Missouri
So far I Love it. I’ve had it for two weeks. Top over is a little high for my 5.1 height but features all easy to use.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
If you use the timer the Screen goes blank
on November 5, 2022
Posted by: AJJR
from North Carolina
I was very excited to have this beautiful double oven. It is about 4 months old. Last week I used the oven timer as I often do and when the timer went off the screen went blank, meaning there was no way to turn off the incessant beeping. It took us some time to get it to stop beeping but finally managed. I hoped ot was a fluke. It was not. The timer cannot be used without this issue occurring. VERY disappointing. It seems this is a known problem from other reviews I have seen. Hoping someone at GE can offer assistance!!
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, November 7, 2022
Hi there,
Thanks for taking the time to leave a review for your wall oven. So sorry to hear about the display issues you've had here. If this issue occurs each time you use the timer function, this wouldn't be normal and we'd recommend reaching out to our service team to take advantage of your warranty. Our service team can be found here: https://www.cafeappliances.com/support/schedule-service
We do hope this helps and that this is taken care of for you soon.
All the best,
Michael@Cafe
Thanks for taking the time to leave a review for your wall oven. So sorry to hear about the display issues you've had here. If this issue occurs each time you use the timer function, this wouldn't be normal and we'd recommend reaching out to our service team to take advantage of your warranty. Our service team can be found here: https://www.cafeappliances.com/support/schedule-service
We do hope this helps and that this is taken care of for you soon.
All the best,
Michael@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Horrible Oven
on July 10, 2023
Posted by: MB Review
from Castroville TX
DO NOT BUY, this oven is worthless! It has to go through system updates but we keep getting an error that update could not occur so the oven just keeps beeping loudly nonstop! To the point we have to turn off the oven at the breaker. This oven was chosen for us by our builder (new home construction) so it’s brand new and should NOT have any issues. I called the number provided on the oven screen (GE Tech team) and they stated that a 3rd party would have to be sent out to fix the issue. It’s been almost two months and no one has come to fix my upgrade luxury “Cafe” oven! Brand new home that we just moved into and we are unable to use our oven…what a joke! We have tried working with the company who sold us the oven, the warranty company and nothing. All I want is a NEW oven that WORKS! To anyone reading this…SAVE YOURSELF THE HEADACHE AND DO NOT BUT THIS BRAND OR GE! Worst experience ever!!
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Tierra@Café , GE Appliances, July 13, 2023
Oh no!
We're so very sorry to hear that you're not having the best experience with your new wall oven. We certainly understand how disruptive this can be and we want to help! An agent will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
We appreciate your patience. - Tierra@Café
We're so very sorry to hear that you're not having the best experience with your new wall oven. We certainly understand how disruptive this can be and we want to help! An agent will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
We appreciate your patience. - Tierra@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Appealing look, not all features work.. misleading
on October 15, 2022
Posted by: Kitchen_Remodel
from Omaha, Ne
I splurged on this appliance based off of the camera feature. I was extremely excited to use the oven and test out the camera. However, once the oven finally got here in May (after 8 months of waiting) we installed it and had issues connecting it to our devices. After many tried and failed attempts one of us finally were able to connect to the oven. With that said only one phone is able to be connected to the appliance. Additionally, the camera has never worked. The appliance had an update available, which we did and thought this would resolve the issue, but the camera still does not work and persistently loads for 5 minutes before giving an ERROR notice. And only one phone still can only be connected.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Elliot@Cafe, Cafe Appliances, October 17, 2022
Hello there, thank you for taking the time to let us know how your experience with this oven has been. We are so sorry to hear that you have not quite been able to use all of the features you would expect, and we can definitely understand how frustrating this would be.
Our Connected Home Support Team specialists are always happy to lend their expertise on this matter. You can reach them at 1-800-220-6899, Monday through Friday 9 a.m. – 11 p.m. ET, Saturday - Sunday 9 a.m. – 3 p.m. ET, or email connected@help.geappliances.com
We hope this helps you get the use you need out of your ovens, and please know that we are always here to assist you in any ways that we can. -Elliot@Cafe
Our Connected Home Support Team specialists are always happy to lend their expertise on this matter. You can reach them at 1-800-220-6899, Monday through Friday 9 a.m. – 11 p.m. ET, Saturday - Sunday 9 a.m. – 3 p.m. ET, or email connected@help.geappliances.com
We hope this helps you get the use you need out of your ovens, and please know that we are always here to assist you in any ways that we can. -Elliot@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Fine but not great.
on February 6, 2020
Posted by: Taylor
from CT
We are underwhelmed by the front screen. The timer digits are very small and hard to read. When the oven is on, there is no useful information on the screen - no clock, no timer info. We are also not fans of the graphics.
No, I would not recommend this to a friend.
Written by a customer while visiting cafeappliances.com
Customer Rating
2
NOT OUR STYLE
on July 9, 2023
Posted by: JOHN D JR
from SUMMERVILLE SC
WHO EVER DESIGNED THIS WITH MANDATORY ''MUST HAVE WIFI CONNECTION TO USE THE AIR FRY OPTION'' NEEDS TO BE REMOVED FROM THE DESIGN DEPARTMENT. WHO WANTS TO HAVE TO USE THEIR CELL PHONE TO BE ABLE TO TURN ON THE AIR FRY ????? HAVE YOU LOST YOUR MIND ??
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Sylvia@Cafe, Cafe, July 11, 2023
Hi,
We appreciate you leaving us a review and we apologize if the features of this oven haven't met your expectations. We want everyone to be able to enjoy the air frying option, but if you change your mind about using it, we're always happy to help. Feel free to call us at 1-800-626-2005 and our team will gladly assist you. Thanks again for sharing.
-Sylvia@Cafe
We appreciate you leaving us a review and we apologize if the features of this oven haven't met your expectations. We want everyone to be able to enjoy the air frying option, but if you change your mind about using it, we're always happy to help. Feel free to call us at 1-800-626-2005 and our team will gladly assist you. Thanks again for sharing.
-Sylvia@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
No Good
on February 17, 2021
Posted by: Tmac1
from Ellicott City MD
When I first went to use the oven the upper light came and wont turn off. I have haven't used it since because its brand new
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Vikki@Cafe, Cafe_Appliances, February 19, 2021
Hi Tmac1 - We are deeply sorry to hear of the difficulty you are having with your beautiful Cafe double oven. We understand your concern and sincerely apologize for any inconvenience this situation with the interior light has caused you.
We would recommend pressing the "light bulb" icon in the upper left corner of the electronic panel to see if that will turn off the interior light. If that does not resolve the issue, please go to your circuit breaker box and turn off the power to your double oven for 2-3 minutes to reset the electronics.
If the issue persists, we would recommend service. If needed, please call 1-800-432-2737 M-F 7am-10pm, Sat 8am-6pm, Sun 8am-6pm EST.
Again, we appreciate how this could be an inconvenience. If service is required, this is not an issue that should prevent you from using your ovens as you would normally until the issue is remedied.
We do wish you all the best! Vikki@Cafe
We would recommend pressing the "light bulb" icon in the upper left corner of the electronic panel to see if that will turn off the interior light. If that does not resolve the issue, please go to your circuit breaker box and turn off the power to your double oven for 2-3 minutes to reset the electronics.
If the issue persists, we would recommend service. If needed, please call 1-800-432-2737 M-F 7am-10pm, Sat 8am-6pm, Sun 8am-6pm EST.
Again, we appreciate how this could be an inconvenience. If service is required, this is not an issue that should prevent you from using your ovens as you would normally until the issue is remedied.
We do wish you all the best! Vikki@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Breaking already
on January 23, 2022
Posted by: PGHGeorge898989
from Pittsburgh, PA
The sliding rack is not closing properly already and the unit thinks that the door is open from time to time and will not heat. I have only had this for 3 months and I have problems already
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Gina@Cafe, Cafe_Appliances, January 25, 2022
Hello - We're sorry for the trouble with your Café wall oven. This is certainly not the experience we expect for you to have with your unit, and we apologize for your disappointment. If the sliding racks are difficult to replace or remove, wipe
the oven rack supports with vegetable oil. However, do not wipe oil on the rack slides.
As for the trouble with the oven not heating, we recommend reaching out for a service appointment by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET. We're confident GE Service will be able to solve this for you. Gina@Cafe
the oven rack supports with vegetable oil. However, do not wipe oil on the rack slides.
As for the trouble with the oven not heating, we recommend reaching out for a service appointment by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET or Saturday – Sunday: 8 a.m. – 6 p.m. ET. We're confident GE Service will be able to solve this for you. Gina@Cafe
Written by a customer while visiting cafeappliances.com