Customer reviews from dell.com
Dell - XPS 13.4" FHD+ Touch-Screen Laptop - Intel Core i7 - 16GB Memory - 512GB Solid State Drive
Average customer rating
3.8
(1,808 Reviews)
Rating breakdown 1,808 reviews
5 Stars
871
4 Stars
353
3 Stars
232
2 Stars
129
1 Star
223
73%of customers recommend this product.
(
1,103 out of
1,508)
Customer Reviews for Dell - XPS 13.4" FHD+ Touch-Screen Laptop - Intel Core i7 - 16GB Memory - 512GB Solid State Drive
Posted by: George L
Verified Purchase:Yes
Why the heck not?? But Dell XPS or be square.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Rida ahmad
Verified Purchase:Yes
It was damaged item but i was helped by customer service
I would recommend this to a friend!
Response from dell.comBy Lexy@Dell, DellRR, December 30, 2020
Hello Rida ahmad,
Thank you for your review. We are sorry to hear you received a damaged product. We are happy to hear our support team was able to assist you. We hope all is well.
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Thank you for your review. We are sorry to hear you received a damaged product. We are happy to hear our support team was able to assist you. We hope all is well.
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
Posted by: Ali
Verified Purchase:Yes
Bad screen panel(grey screen flickering), bad keyboard spacebar, and battery life isn’t as advertised. Returned and not buying from Dell anymore.
No, I would not recommend this to a friend.
Response from dell.comBy Lexy@Dell, DellRR, December 29, 2020
Hello Ali,
Thank you for your review. We are sorry to hear you experienced issues with flickering, battery, and the keyboard. We apologize it resulted in returning the product. We understand this can be very frustrating.
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Thank you for your review. We are sorry to hear you experienced issues with flickering, battery, and the keyboard. We apologize it resulted in returning the product. We understand this can be very frustrating.
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
Customer Rating
1
Dell P2720DC daisy chain display resolution incompatibility
on December 25, 2020
Posted by: Dale
Verified Purchase:Yes
Not very happy that my new XPS 13 does not support 2560 x 1440 simultaneously when daisy chaining with USB-C and DP cables
I would recommend this to a friend!
Response from dell.comBy Lexy@Dell, DellRR, December 30, 2020
Hello Dale,
Thank you for your review. We are sorry to hear you are experiencing an issue when setting this product up. We want to help resolve any issues you are facing. The best way for us to help would be to follow up with our Support Team here. http://dell.to/2sH7Qlm or 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Thank you for your review. We are sorry to hear you are experiencing an issue when setting this product up. We want to help resolve any issues you are facing. The best way for us to help would be to follow up with our Support Team here. http://dell.to/2sH7Qlm or 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
Posted by: Satinder
Verified Purchase:Yes
There has been instances many times that my laptop freezes while I am working on it. Moreover, I do not use any hard core application. My work is only over internet. But the laptop freeze. Please advise... This has happened atleast 4-5 times since January 2021
No, I would not recommend this to a friend.
Response from dell.comBy Ashley@Dell, DellRR, January 14, 2021
Hello Satinder,
We want to thank you for your review. We are sorry to hear you are having freezing issues with your XPS 13 9310. Below I have provided tips and methods to help troubleshoot and resolve this issue, along with the full article link.
1. Run a Computer Diagnostic. To determine if your computer is experiencing a hardware problem, run the Dell Preboot System Assessment (PSA) Diagnostics. For information on how to run Diagnostics, and to determine the issue, refer to Dell Knowledge Base Article: http://dell.to/2iaiujA.
2. Check Safe Mode for Symptoms. To boot into safe mode, please follow the instructions below:
a) Start the computer.
b) Tap 'F8' on the keyboard immediately and every one second until the Dell logo screen disappears. From there you will see the Windows Advanced Options Menu on the screen. (If the Windows Advanced Options Menu does not appear, restart the system and try again.)
c) Select Safe mode with Networking and press Enter.
d) Log on as the administrator or as a user with administrative access.
e) Open applications and test the computer in safe mode. If the symptoms exist in safe mode, please continue the troubleshooting steps in this article. If the symptoms do not exist in safe mode, the issue is likely related to a driver or software and you may wish to complete step 3 to see if you are able to resolve the lockups or freezing.
3. Check for Malware. Malware (Virus, Spyware, etc.) can definitely cause a Windows system to lock up or appear to hang. To check for malware on your system and to ensure that your computer is up to date on security software, visit Dell Knowledge Base Article: http://dell.to/2wWP1zI.
You can read the full article here - http://dell.to/2tW5m33.
For further assistance, please contact Dell directly at 1-800-624-9896.
Best,
Ashley@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
We want to thank you for your review. We are sorry to hear you are having freezing issues with your XPS 13 9310. Below I have provided tips and methods to help troubleshoot and resolve this issue, along with the full article link.
1. Run a Computer Diagnostic. To determine if your computer is experiencing a hardware problem, run the Dell Preboot System Assessment (PSA) Diagnostics. For information on how to run Diagnostics, and to determine the issue, refer to Dell Knowledge Base Article: http://dell.to/2iaiujA.
2. Check Safe Mode for Symptoms. To boot into safe mode, please follow the instructions below:
a) Start the computer.
b) Tap 'F8' on the keyboard immediately and every one second until the Dell logo screen disappears. From there you will see the Windows Advanced Options Menu on the screen. (If the Windows Advanced Options Menu does not appear, restart the system and try again.)
c) Select Safe mode with Networking and press Enter.
d) Log on as the administrator or as a user with administrative access.
e) Open applications and test the computer in safe mode. If the symptoms exist in safe mode, please continue the troubleshooting steps in this article. If the symptoms do not exist in safe mode, the issue is likely related to a driver or software and you may wish to complete step 3 to see if you are able to resolve the lockups or freezing.
3. Check for Malware. Malware (Virus, Spyware, etc.) can definitely cause a Windows system to lock up or appear to hang. To check for malware on your system and to ensure that your computer is up to date on security software, visit Dell Knowledge Base Article: http://dell.to/2wWP1zI.
You can read the full article here - http://dell.to/2tW5m33.
For further assistance, please contact Dell directly at 1-800-624-9896.
Best,
Ashley@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
Posted by: Monty
Verified Purchase:Yes
While using my XPS 13 for the first time. An alarm started sounding loudly, and the computer stopped working.
No, I would not recommend this to a friend.
Response from dell.comBy Ashley@Dell, DellRR, January 16, 2021
Hello Monty,
We want to thank you for your review. We are sorry your XPS 13 9310 stopped working, we understand this can be frustrating with a new product. Below I have provided a link to help troubleshoot and resolve this issue. I have also provided the steps to doing a hard reset on your PC.
Perform a hard reset
1. Power off your Dell PC
2. Disconnect the AC adapter or power cord, and remove the battery (for Dell laptop PCs).
3. Disconnect all external devices or peripherals like USB drives, printer cables, and media cards (SD/xD).
4. Press and hold the power button for 15-20 seconds to drain residual power.
5. Connect the AC adapter or power cord and the battery (for Dell laptop PCs).
Dell PC does not turn on: https://dell.to/3sxVDik
For additional support, please contact the Dell Support Team at 1-800-624-9896.
Best,
Ashley@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
We want to thank you for your review. We are sorry your XPS 13 9310 stopped working, we understand this can be frustrating with a new product. Below I have provided a link to help troubleshoot and resolve this issue. I have also provided the steps to doing a hard reset on your PC.
Perform a hard reset
1. Power off your Dell PC
2. Disconnect the AC adapter or power cord, and remove the battery (for Dell laptop PCs).
3. Disconnect all external devices or peripherals like USB drives, printer cables, and media cards (SD/xD).
4. Press and hold the power button for 15-20 seconds to drain residual power.
5. Connect the AC adapter or power cord and the battery (for Dell laptop PCs).
Dell PC does not turn on: https://dell.to/3sxVDik
For additional support, please contact the Dell Support Team at 1-800-624-9896.
Best,
Ashley@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
Posted by: David
Verified Purchase:Yes
Worst experience of my life. Computer had nothing but problems and had to spend in excess of 7 hours with two technical people and it is still not resolved. Total disaster!
No, I would not recommend this to a friend.
Response from dell.comBy Ashley@Dell, DellRR, January 17, 2021
Hello David,
We want to thank you for your review. We are sorry to hear you have come across some issues with your XPS 13 9310. We want to help you resolve any issues you are facing. The best way for us to help would be to follow up with our Support Team here: https://dell.to/2XORkRt or call 1-800-624-9896.
Best,
Ashley@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
We want to thank you for your review. We are sorry to hear you have come across some issues with your XPS 13 9310. We want to help you resolve any issues you are facing. The best way for us to help would be to follow up with our Support Team here: https://dell.to/2XORkRt or call 1-800-624-9896.
Best,
Ashley@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
Posted by: Gen
Verified Purchase:Yes
I paid extra for the frost white, 32 RAM and 1 TB of the new XPS 13 9310. I have used the MacBook Pro, and this is nicer. The screen looks sharp, the design apps I run work fast (Adobe UX, Photoshop) - I'm a UX Designer - and I love how it looks. I love how slim and beautiful it looks, and I'm impressed so far (2 weeks in) with the performance.
I would recommend this to a friend!
Written by a customer while visiting dell.com