Customer reviews from dell.com
Dell - XPS 13.4" FHD+ Touch-Screen Laptop - Intel Core i7 - 16GB Memory - 512GB Solid State Drive
Average customer rating
3.8
(1,808 Reviews)
Rating breakdown 1,808 reviews
5 Stars
871
4 Stars
353
3 Stars
232
2 Stars
129
1 Star
223
73%of customers recommend this product.
(
1,103 out of
1,508)
Customer Reviews for Dell - XPS 13.4" FHD+ Touch-Screen Laptop - Intel Core i7 - 16GB Memory - 512GB Solid State Drive
Customer Rating
1
screen goes black and letters/images are fuzzy
on January 1, 2021
Posted by: DO
Verified Purchase:Yes
just bought this laptop and already the screen goes black intermittently and other times the words and images are fuzzy
No, I would not recommend this to a friend.
Response from dell.comBy Lexy@Dell, DellRR, January 4, 2021
Hello DO,
Thank you for your review. We are sorry to hear about your experience. Below I have provided steps to perform a hard reset if this should happen again. We also recommend running a hardware diagnostic test. I have provided the link below.
1. Power off the laptop. Press and hold the power button for 10-15 seconds.
2. Disconnect the AC adapter or power cord, and remove the battery.
Note: For Dell laptops that have a non-removable battery, see the Dell knowledge base article How to reset Real Time Clock (RTC) to recover your Dell XPS, Dell Latitude, or Dell Precision laptop.
Note: For certain Dell Latitude laptops, we recommend you try and recover the laptop using the forced ePSA method. See the Dell knowledge base article How to Use Forced ePSA to Recover from POST or Boot Failure.
3. Disconnect all external devices or peripherals like USB drives, printer cables, and media cards (SD/xD).
4. Press and hold the power button for 15-20 seconds to drain residual power.
5. Connect the AC adapter or power cord and the battery.
6. Power on the laptop.
Full Article: https://dell.to/3iIh4GY
Diagnostic Test: https://dell.to/37S183b
Additional Screen Troubleshooting: http://dell.to/2JuFgBd
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Thank you for your review. We are sorry to hear about your experience. Below I have provided steps to perform a hard reset if this should happen again. We also recommend running a hardware diagnostic test. I have provided the link below.
1. Power off the laptop. Press and hold the power button for 10-15 seconds.
2. Disconnect the AC adapter or power cord, and remove the battery.
Note: For Dell laptops that have a non-removable battery, see the Dell knowledge base article How to reset Real Time Clock (RTC) to recover your Dell XPS, Dell Latitude, or Dell Precision laptop.
Note: For certain Dell Latitude laptops, we recommend you try and recover the laptop using the forced ePSA method. See the Dell knowledge base article How to Use Forced ePSA to Recover from POST or Boot Failure.
3. Disconnect all external devices or peripherals like USB drives, printer cables, and media cards (SD/xD).
4. Press and hold the power button for 15-20 seconds to drain residual power.
5. Connect the AC adapter or power cord and the battery.
6. Power on the laptop.
Full Article: https://dell.to/3iIh4GY
Diagnostic Test: https://dell.to/37S183b
Additional Screen Troubleshooting: http://dell.to/2JuFgBd
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
Posted by: SF
Verified Purchase:Yes
Bought a new XPS 13 9310. Seeing blue screen on the very first day even after installing all the updates. Had to return it. Ordered and received the same machine after a week. Noticed the screen goes dark for few seconds and comes back with colorful lines while setting it up for the first time. Had the same issue after couple days of normal use. Run Dell support assist and install updates. Planning to return this one too. Other wise its a great machine to own. Maybe Dell needs to do more QC tests before they send out the machines to customers.
Response from dell.comBy Ashley@Dell, DellRR, January 17, 2021
Hello SF,
Thank you for your feedback. We appreciate your time, and we're sorry to hear that you ran into some issues. We understand how frustrating it can be when things don't work as expected. We want to help.
Here is a link to some information regarding updating your video driver, which may help resolve the issue you encounter. I recommend that you make sure all drivers are up to date. http://bit.ly/35mIxKO
Also, in display settings, please turn off HDR to see if this resolves the issue.
Here is a link to the support page for your computer. We'd suggest checking to ensure that your software and drivers are up to date on Dell's Product Page https://dell.to/339M1Py
For us to best help you further, I recommend that you continue to reach out to Dell's Technical Support Team for setup assistance: http://dell.to/2sH7Qlm or 1-800-624-9896. This way, we can actively troubleshoot with you and try to address all of your concerns.
Best,
Ashley@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Thank you for your feedback. We appreciate your time, and we're sorry to hear that you ran into some issues. We understand how frustrating it can be when things don't work as expected. We want to help.
Here is a link to some information regarding updating your video driver, which may help resolve the issue you encounter. I recommend that you make sure all drivers are up to date. http://bit.ly/35mIxKO
Also, in display settings, please turn off HDR to see if this resolves the issue.
Here is a link to the support page for your computer. We'd suggest checking to ensure that your software and drivers are up to date on Dell's Product Page https://dell.to/339M1Py
For us to best help you further, I recommend that you continue to reach out to Dell's Technical Support Team for setup assistance: http://dell.to/2sH7Qlm or 1-800-624-9896. This way, we can actively troubleshoot with you and try to address all of your concerns.
Best,
Ashley@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
Posted by: Unhappy Dell customer
Verified Purchase:Yes
Screen is flickering pretty badly. I had to disable Turboboost from the BIOS. A lot of people are complaining from the same issue in the forums. (All drivers have been updated to the latest versions. Win 10 Pro.)
No, I would not recommend this to a friend.
Response from dell.comBy Ashley@Dell, DellRR, February 4, 2021
Hello Unhappy Dell customer,
Thank you for your feedback. We appreciate your time, and we're sorry to hear that you ran into some issues. We understand how frustrating it can be when things don't work as expected. We want to help.
Here is a link to some information regarding updating your video driver, which may help resolve the issue you encounter. I recommend that you make sure all drivers are up to date. http://bit.ly/35mIxKO
Also, in display settings, please turn off HDR to see if this resolves the issue.
Here is a link to the support page for your computer. We'd suggest checking to ensure that your software and drivers are up to date on Dell's Product Page https://dell.to/339M1Py
For us to best help you further, I recommend that you continue to reach out to Dell's Technical Support Team for setup assistance: http://dell.to/2sH7Qlm or 1-800-624-9896. This way, we can actively troubleshoot with you and try to address all of your concerns.
Best,
Ashley@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Thank you for your feedback. We appreciate your time, and we're sorry to hear that you ran into some issues. We understand how frustrating it can be when things don't work as expected. We want to help.
Here is a link to some information regarding updating your video driver, which may help resolve the issue you encounter. I recommend that you make sure all drivers are up to date. http://bit.ly/35mIxKO
Also, in display settings, please turn off HDR to see if this resolves the issue.
Here is a link to the support page for your computer. We'd suggest checking to ensure that your software and drivers are up to date on Dell's Product Page https://dell.to/339M1Py
For us to best help you further, I recommend that you continue to reach out to Dell's Technical Support Team for setup assistance: http://dell.to/2sH7Qlm or 1-800-624-9896. This way, we can actively troubleshoot with you and try to address all of your concerns.
Best,
Ashley@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
Posted by: Lily
Verified Purchase:Yes
I just got the laptop lest than a week. It randomly freezes and then enters auto bios recovery again and again. Following the advice of online technical support, I reset windows twice, then a factory image restore (not to mention the hours of time I spent on Support Assist and reporting these errors to online support and setting up software after windows reset). I did literally nothing in the past week trying to fix my brand new laptop, wishing it will work normal after my useless effort. I used to have a XPS 13 9350 which is nearly perfect. I trust Dell because of that, but maybe the XPS 13 today is never as good as it used to be. Now I'm typing this angry comment from a new windows system after the factory restore, if I ever go through a freeze or blue screen again I will return this laptop. Very disappointed.
No, I would not recommend this to a friend.
Response from dell.comBy Ashley@Dell, DellRR, October 8, 2021
Dear Lily,
Thank you for taking the time to leave us your valued feedback. We apologize for the freezing issue you are having with your XPS 9310. Below I have provided a list of solutions for the freezing issue, along with a link to the full article, should you need further information. We also recommend making sure the BIOS is up to date on your PC. I have given you a link to the Drivers and Downloads page for your computer so you can check for and do any applicable updates.
1. Run a Computer Diagnostic. To determine if your computer is experiencing a hardware problem, run the Dell Preboot System Assessment (PSA) Diagnostics. For information on how to run Diagnostics, and to determine the issue, refer to Dell Knowledge Base Article: http://dell.to/2iaiujA.
2. Check Safe Mode for Symptoms. To boot into safe mode, please follow the instructions below:
a) Start the computer.
b) Tap 'F8' on the keyboard immediately and every one second until the Dell logo screen disappears. From there you will see the Windows Advanced Options Menu on the screen. (If the Windows Advanced Options Menu does not appear, restart the system and try again.)
c) Select Safe mode with Networking and press Enter.
d) Log on as the administrator or as a user with administrative access.
e) Open applications and test the computer in safe mode. If the symptoms exist in safe mode, please continue the troubleshooting steps in this article. If the symptoms do not exist in safe mode, the issue is likely related to a driver or software and you may wish to complete step 3 to see if you are able to resolve the lockups or freezing.
3. Check for Malware. Malware (Virus, Spyware, etc.) can definitely cause a Windows system to lock up or appear to hang. To check for malware on your system and to ensure that your computer is up to date on security software, visit Dell Knowledge Base Article: http://dell.to/2wWP1zI.
You can read the full article here - http://dell.to/2tW5m33.
Drivers and Downloads page: https://dell.to/33iaiTi
Please utilize the solutions provided above, and if the issue is not resolved, please feel free to contact our support team here: https://bit.ly/DellSupportTeam.
If you require further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Best,
Ashley@Dell
Thank you for taking the time to leave us your valued feedback. We apologize for the freezing issue you are having with your XPS 9310. Below I have provided a list of solutions for the freezing issue, along with a link to the full article, should you need further information. We also recommend making sure the BIOS is up to date on your PC. I have given you a link to the Drivers and Downloads page for your computer so you can check for and do any applicable updates.
1. Run a Computer Diagnostic. To determine if your computer is experiencing a hardware problem, run the Dell Preboot System Assessment (PSA) Diagnostics. For information on how to run Diagnostics, and to determine the issue, refer to Dell Knowledge Base Article: http://dell.to/2iaiujA.
2. Check Safe Mode for Symptoms. To boot into safe mode, please follow the instructions below:
a) Start the computer.
b) Tap 'F8' on the keyboard immediately and every one second until the Dell logo screen disappears. From there you will see the Windows Advanced Options Menu on the screen. (If the Windows Advanced Options Menu does not appear, restart the system and try again.)
c) Select Safe mode with Networking and press Enter.
d) Log on as the administrator or as a user with administrative access.
e) Open applications and test the computer in safe mode. If the symptoms exist in safe mode, please continue the troubleshooting steps in this article. If the symptoms do not exist in safe mode, the issue is likely related to a driver or software and you may wish to complete step 3 to see if you are able to resolve the lockups or freezing.
3. Check for Malware. Malware (Virus, Spyware, etc.) can definitely cause a Windows system to lock up or appear to hang. To check for malware on your system and to ensure that your computer is up to date on security software, visit Dell Knowledge Base Article: http://dell.to/2wWP1zI.
You can read the full article here - http://dell.to/2tW5m33.
Drivers and Downloads page: https://dell.to/33iaiTi
Please utilize the solutions provided above, and if the issue is not resolved, please feel free to contact our support team here: https://bit.ly/DellSupportTeam.
If you require further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Best,
Ashley@Dell
Written by a customer while visiting dell.com
Posted by: Yael
Verified Purchase:Yes
I love the computer - but I think I got a damaged one. Battery doesn't last, the keyboard doesn't seem right and no backlight. Apps install and uninstall without reason
No, I would not recommend this to a friend.
Response from dell.comBy Katarina@Dell, DellRR, December 8, 2021
Dear Yael,
Thank you very much for your valued feedback. We are sorry to hear you came across some issues with your new XPS 13-9310 laptop. For improving the performance of the battery, we suggest to Change the Power Plan:
1. On the notification area of the taskbar, right-click the Battery icon.
2. On the options list, click Power Options.
3. Select a power plan on the battery meter, such as Power Saver or Balanced. Windows 10 has a built-in 'Battery Saver' mode that can be activated to extend your system's battery life. The Battery Saver mode will monitor and limit background activity and other features such as push notifications. You do have the option to enable or disable this mode within settings or within advanced Battery Saver settings, you can customize the mode to best suit your needs.
a) Click on the Action Center icon in the taskbar and select the tile for Battery Saver.
b) If running Cortana then type Battery Saver into the search box and select from the results.
Within the Battery Saver settings page, you will be able to turn on and off the feature and customize the feature to best meet your needs.
c) Turn Battery Saver On or Off.
d) Additional settings available via the Battery use and Battery saver settings links.
e) Battery use shows further info on apps and their power usage.
f) Battery Saver Settings screen allows you to customize further Battery Saver features.
You can read the full article here - http://dell.to/2vfXWf4
For solving troubles with your keyboard, I have provided a link to an article that includes some keyboard troubleshooting tips:
Keyboard Usage and Troubleshooting Guide: https://dell.to/3EEIlpC
For your problems with apps, we suggest making sure all your drivers and downloads are current and up to date. Below I have provided a link to the Drives and Downloads page for your XPS 13:
Drivers and Downloads page: https://dell.to/3IwA0qE
After completing these troubleshooting tips, if you are still experiencing issues with your computer, please reach out to our support team here: 1-800-624-9896.
If you require further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Best,
Katarina@Dell
Thank you very much for your valued feedback. We are sorry to hear you came across some issues with your new XPS 13-9310 laptop. For improving the performance of the battery, we suggest to Change the Power Plan:
1. On the notification area of the taskbar, right-click the Battery icon.
2. On the options list, click Power Options.
3. Select a power plan on the battery meter, such as Power Saver or Balanced. Windows 10 has a built-in 'Battery Saver' mode that can be activated to extend your system's battery life. The Battery Saver mode will monitor and limit background activity and other features such as push notifications. You do have the option to enable or disable this mode within settings or within advanced Battery Saver settings, you can customize the mode to best suit your needs.
a) Click on the Action Center icon in the taskbar and select the tile for Battery Saver.
b) If running Cortana then type Battery Saver into the search box and select from the results.
Within the Battery Saver settings page, you will be able to turn on and off the feature and customize the feature to best meet your needs.
c) Turn Battery Saver On or Off.
d) Additional settings available via the Battery use and Battery saver settings links.
e) Battery use shows further info on apps and their power usage.
f) Battery Saver Settings screen allows you to customize further Battery Saver features.
You can read the full article here - http://dell.to/2vfXWf4
For solving troubles with your keyboard, I have provided a link to an article that includes some keyboard troubleshooting tips:
Keyboard Usage and Troubleshooting Guide: https://dell.to/3EEIlpC
For your problems with apps, we suggest making sure all your drivers and downloads are current and up to date. Below I have provided a link to the Drives and Downloads page for your XPS 13:
Drivers and Downloads page: https://dell.to/3IwA0qE
After completing these troubleshooting tips, if you are still experiencing issues with your computer, please reach out to our support team here: 1-800-624-9896.
If you require further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Best,
Katarina@Dell
Written by a customer while visiting dell.com
Customer Rating
1
Poor Battery life, Speaker Volume not impressive
on December 24, 2021
Posted by: John
Verified Purchase:Yes
Poor battery life is my main concern for this Ultrabook, Always on battery saver profile but still my machine battery lasts for 4 hours approx at 1% Brightness on full charge . only using web browser and Ms word. Speaker sounds not impressive. Spent a lot of money for this machine to dell not fair enough for a dell customer whose being loyal to dell for almost 21 years.
No, I would not recommend this to a friend.
Response from dell.comBy Katarina@Dell, DellRR, December 26, 2021
Dear John,
We want to thank you for taking the time to leave us your valued feedback. We are sorry to hear you are having issues with the battery of your XPS 9310. Below I have provided the steps to change the power plan on your PC to help improve the performance of your battery. I have also given you the full article link, which has more options if they are needed.
Change the Power Plan:
1. On the notification area of the taskbar, right-click the Battery icon.
2. On the options list, click Power Options.
3. Select a power plan on the battery meter, such as Power Saver or Balanced. Windows 10 has a built-in 'Battery Saver' mode that can be activated to extend your system's battery life. The Battery Saver mode will monitor and limit background activity and other features such as push notifications. You do have the option to enable or disable this mode within settings or within advanced Battery Saver settings, you can customize the mode to best suit your needs.
a) Click on the Action Center icon in the taskbar and select the tile for Battery Saver.
b) If running Cortana then type Battery Saver into the search box and select from the results.
Within the Battery Saver settings page, you will be able to turn on and off the feature and customize the feature to best meet your needs.
c) Turn Battery Saver On or Off.
d) Additional settings available via the Battery use and Battery saver settings links.
e) Battery use shows further info on apps and their power usage.
f) Battery Saver Settings screen allows you to customize further Battery Saver features.
You can read the full article here - http://dell.to/2vfXWf4
As for the sound quality issue, we suggest making sure all audio drivers are up to date. I have provided the Drivers and Downloads page link for your PC below.
Drivers and Downloads page: https://dell.to/3qqwqWK
After utilizing the troubleshooting options provided above, if the problem is not resolved, please contact our support team here: https://bit.ly/DellSupportTeam.
If you require further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Best,
Katarina@Dell
We want to thank you for taking the time to leave us your valued feedback. We are sorry to hear you are having issues with the battery of your XPS 9310. Below I have provided the steps to change the power plan on your PC to help improve the performance of your battery. I have also given you the full article link, which has more options if they are needed.
Change the Power Plan:
1. On the notification area of the taskbar, right-click the Battery icon.
2. On the options list, click Power Options.
3. Select a power plan on the battery meter, such as Power Saver or Balanced. Windows 10 has a built-in 'Battery Saver' mode that can be activated to extend your system's battery life. The Battery Saver mode will monitor and limit background activity and other features such as push notifications. You do have the option to enable or disable this mode within settings or within advanced Battery Saver settings, you can customize the mode to best suit your needs.
a) Click on the Action Center icon in the taskbar and select the tile for Battery Saver.
b) If running Cortana then type Battery Saver into the search box and select from the results.
Within the Battery Saver settings page, you will be able to turn on and off the feature and customize the feature to best meet your needs.
c) Turn Battery Saver On or Off.
d) Additional settings available via the Battery use and Battery saver settings links.
e) Battery use shows further info on apps and their power usage.
f) Battery Saver Settings screen allows you to customize further Battery Saver features.
You can read the full article here - http://dell.to/2vfXWf4
As for the sound quality issue, we suggest making sure all audio drivers are up to date. I have provided the Drivers and Downloads page link for your PC below.
Drivers and Downloads page: https://dell.to/3qqwqWK
After utilizing the troubleshooting options provided above, if the problem is not resolved, please contact our support team here: https://bit.ly/DellSupportTeam.
If you require further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Best,
Katarina@Dell
Written by a customer while visiting dell.com
Customer Rating
1
Computer fine, Dell intrusive software is not
on January 28, 2022
Posted by: none of your business
Verified Purchase:Yes
Dell runs intrusive software at startup, and I cannot see any way to stop it doing this. It constantly asks me if I want to connect my phone, even though I always select "never". It runs diagnostics at random without my request, with the usual result that afterwards my computer freezes and I must restart, thus losing whatever work I am doing. This is unacceptable.
No, I would not recommend this to a friend.
Response from dell.comBy Katarina@Dell, DellRR, January 31, 2022
Dear Dell Customer,
We would like to thank you for taking the time to provide us with your feedback. We apologize for the issues you came across with your XPS 9310 because of unwanted software requests at startup.
We recommend making sure all drivers are current and updated. I have provided a link to the drivers and downloads page where you can check for any applicable updates.
Drivers and Downloads Page: https://dell.to/3udi5QO
I have also provided a video to help stop those unwanted popups.
Video to uninstall Adware: https://www.youtube.com/watch?v=SUrT5Xx0n2Q
For further assistance, please call the Dell Support Team directly at 1-800-624-9896.
If you require further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Best,
Katarina@Dell
We would like to thank you for taking the time to provide us with your feedback. We apologize for the issues you came across with your XPS 9310 because of unwanted software requests at startup.
We recommend making sure all drivers are current and updated. I have provided a link to the drivers and downloads page where you can check for any applicable updates.
Drivers and Downloads Page: https://dell.to/3udi5QO
I have also provided a video to help stop those unwanted popups.
Video to uninstall Adware: https://www.youtube.com/watch?v=SUrT5Xx0n2Q
For further assistance, please call the Dell Support Team directly at 1-800-624-9896.
If you require further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Best,
Katarina@Dell
Written by a customer while visiting dell.com
Posted by: Israr
Verified Purchase:Yes
Fast, slick, compact and small enough to carry on the move...
I would recommend this to a friend!
Written by a customer while visiting dell.com