Customer reviews from dell.com
Dell - XPS 13.4" FHD+ Touch-Screen Laptop - Intel Core i7 - 16GB Memory - 512GB Solid State Drive
Average customer rating
3.8
(1,808 Reviews)
Rating breakdown 1,808 reviews
5 Stars
871
4 Stars
353
3 Stars
232
2 Stars
129
1 Star
223
73%of customers recommend this product.
(
1,103 out of
1,508)
Customer Reviews for Dell - XPS 13.4" FHD+ Touch-Screen Laptop - Intel Core i7 - 16GB Memory - 512GB Solid State Drive
Posted by: Fred
Verified Purchase:Yes
I purchased two XPS 13 9310 laptops in March, 2021. The first failed in April due to Ram Failure. Got fixed in 5 days with a refurbished mother board. The second failed due to Ram failure in September. No repair yet? Parts due at the end of November? I have been forced to buy another new computer so we can keep working.
No, I would not recommend this to a friend.
Response from dell.comBy Ashley@Dell, DellRR, October 4, 2021
Hi Fred,
We want to thank you for taking the time to leave us your valued feedback. We sincerely apologize for your experience. This certainly is not what we like to hear from our loyal customers. We hope once your XPS 9310 is fully repaired it works to your standards and ours.
If you should have any other questions or concerns, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Best,
Ashley@Dell
We want to thank you for taking the time to leave us your valued feedback. We sincerely apologize for your experience. This certainly is not what we like to hear from our loyal customers. We hope once your XPS 9310 is fully repaired it works to your standards and ours.
If you should have any other questions or concerns, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Best,
Ashley@Dell
Written by a customer while visiting dell.com
Posted by: Bill T
Verified Purchase:Yes
I have been an XPS user for years. When this tiny laptop arrived I thought I might have messed up by not getting a 15" or 17". After a few days of use I am thrilled with everything about this system. From ridiculously short boot times to the OLED displays incredible viewing quality there is nothing small about the XPS13's performance.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Customer Rating
1
Not What I Expected
on March 23, 2022
Posted by: Extremely Dissatisfied
I had issues with the first model received. There appeared to be a defect of some sort with the display, which after several calls to Dell, I was able to get replacement.
New unit does not have the display issue but unfortunately is having wifi driver issues as well as a OS issue. This is quite disappointing given I trust the Dell brand and have largely been happy with their products in the past.
No, I would not recommend this to a friend.
Response from dell.comBy Fred@Dell, DellRR, March 24, 2022
Hi, Valued Customer,
Thank you for your input and review. We apologize for the issues you have come across with your initial XPS product. We are happy to know you're receiving a replacement that should make things better for you and ensure the quality Dell always intends to deliver. If you come across any other questions, issues, or concerns, please use the information below to contact Dell Support directly.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Thank you for your input and review. We apologize for the issues you have come across with your initial XPS product. We are happy to know you're receiving a replacement that should make things better for you and ensure the quality Dell always intends to deliver. If you come across any other questions, issues, or concerns, please use the information below to contact Dell Support directly.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Written by a customer while visiting dell.com
Posted by: Stuart
Verified Purchase:Yes
Just received this new laptop this week with the newest 11th generation Intel chips and it is great. I have the one with the ultra hi-def touch screen. The colours are vivid, the screen has almost no bezel, the screen is bright, and the sound quality is very good. When you open the lid the machine wakes up immediately and no log in is required when facial recognition is turned on. Very happy with this purchase.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Mohammad noori
Verified Purchase:Yes
the laptop over head very quickly and the screen failed multiple times
Response from dell.comBy Lexy@Dell, DellRR, December 10, 2020
Hello Mohammad noori,
Thank you for your review. We are sorry you are experiencing this issue. Below I have provided a link that should resolve this issue.
We recommend installing the Intel Processor Power Management Utility to better tune Fan/CPU performance: https://dell.to/38zkXN2
For this package to take effect, the system power plan must be set to Balanced under the Additional Power Settings. Also, the Power Mode option that is displayed when you click the battery icon, should be set to Better Performance. This package only takes effect on AC power and not on battery power.
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Thank you for your review. We are sorry you are experiencing this issue. Below I have provided a link that should resolve this issue.
We recommend installing the Intel Processor Power Management Utility to better tune Fan/CPU performance: https://dell.to/38zkXN2
For this package to take effect, the system power plan must be set to Balanced under the Additional Power Settings. Also, the Power Mode option that is displayed when you click the battery icon, should be set to Better Performance. This package only takes effect on AC power and not on battery power.
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
Posted by: Adam R
Verified Purchase:Yes
The screen flickers when using the computer while plugged in to charge
Response from dell.comBy Jon@Dell, DellRR, January 13, 2021
Adam R
Thank you for your feedback. We appreciate your time, and we're sorry to hear that you ran into some issues. We understand how frustrating it can be when things don't work as expected. We want to help.
Here is a link to some information regarding updating your video driver, which may help resolve the issue you encounter. I recommend that you make sure all drivers are up to date. http://bit.ly/35mIxKO
Also, in display settings, please turn off HDR to see if this resolves the issue.
Here is a link to the support page for your computer. We'd suggest checking to ensure that your software and drivers are up to date on Dell's Product Page https://dell.to/3lJQ2AA.
For us to best help you further, I recommend that you continue to reach out to Dell's Technical Support Team for setup assistance: http://dell.to/2sH7Qlm or 1-800-624-9896. This way, we can actively troubleshoot with you and try to address all of your concerns.
Best, Jon@Dell Chat or Call: http://dell.to/2sH7Qlm.
Thank you for your feedback. We appreciate your time, and we're sorry to hear that you ran into some issues. We understand how frustrating it can be when things don't work as expected. We want to help.
Here is a link to some information regarding updating your video driver, which may help resolve the issue you encounter. I recommend that you make sure all drivers are up to date. http://bit.ly/35mIxKO
Also, in display settings, please turn off HDR to see if this resolves the issue.
Here is a link to the support page for your computer. We'd suggest checking to ensure that your software and drivers are up to date on Dell's Product Page https://dell.to/3lJQ2AA.
For us to best help you further, I recommend that you continue to reach out to Dell's Technical Support Team for setup assistance: http://dell.to/2sH7Qlm or 1-800-624-9896. This way, we can actively troubleshoot with you and try to address all of your concerns.
Best, Jon@Dell Chat or Call: http://dell.to/2sH7Qlm.
Written by a customer while visiting dell.com
Posted by: Akeem
Verified Purchase:Yes
The screen goes blank intermittently, so I had to return it.
Response from dell.comBy Ashley@Dell, DellRR, January 4, 2021
Hello Akeem,
Thank you for your review. We are sorry to hear you are having an issue with the screen on your XPS 13 9310. Below I have provided 2 links to help troubleshoot and resolve this issue.
Troubleshoot Screen Issues: https://dell.to/2LeAubE
Screen Issues link: https://dell.to/3pNI2kB
For additional support, please call Dell directly at 1-800-624-9896.
Best,
Ashley@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Thank you for your review. We are sorry to hear you are having an issue with the screen on your XPS 13 9310. Below I have provided 2 links to help troubleshoot and resolve this issue.
Troubleshoot Screen Issues: https://dell.to/2LeAubE
Screen Issues link: https://dell.to/3pNI2kB
For additional support, please call Dell directly at 1-800-624-9896.
Best,
Ashley@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
Posted by: ab
Verified Purchase:Yes
laptop is getting too hot during charging and regular usage
Response from dell.comBy Ashley@Dell, DellRR, January 4, 2021
Hello ab,
We appreciate your feedback. We are sorry to hear you are having an overheating issue with your XPS 13 9310, we understand that can be frustrating with a new product. Below I have provided 2 links to help identify, troubleshoot, and resolve this issue.
Identifying High-Temperature Issues link: https://dell.to/3oeU1am
Troubleshooting Overheating Issues link: https://dell.to/3opsxPm
For further assistance, please contact Dell directly at 1-800-624-9896.
Best,
Ashley@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
We appreciate your feedback. We are sorry to hear you are having an overheating issue with your XPS 13 9310, we understand that can be frustrating with a new product. Below I have provided 2 links to help identify, troubleshoot, and resolve this issue.
Identifying High-Temperature Issues link: https://dell.to/3oeU1am
Troubleshooting Overheating Issues link: https://dell.to/3opsxPm
For further assistance, please contact Dell directly at 1-800-624-9896.
Best,
Ashley@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com