Customer reviews from dell.com
Dell - XPS 13.4" FHD+ Touch-Screen Laptop - Intel Core i7 - 16GB Memory - 512GB Solid State Drive
Average customer rating
3.8
(1,808 Reviews)
Rating breakdown 1,808 reviews
5 Stars
871
4 Stars
353
3 Stars
232
2 Stars
129
1 Star
223
73%of customers recommend this product.
(
1,103 out of
1,508)
Customer Reviews for Dell - XPS 13.4" FHD+ Touch-Screen Laptop - Intel Core i7 - 16GB Memory - 512GB Solid State Drive
Posted by: Ethan
Verified Purchase:Yes
An excellent PC for coding and web design work.
The screen is great; very bright, highly resistant to glare, and decent color accuracy. The keyboard feels nice, with just enough snap to avoid feeling mushy, and the soft feel of the material around the track pad and keyboard make for a comfortable typing experience all around.
It's been a joy to use for work and play with Ubuntu.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: raystrait
Verified Purchase:Yes
Just upgraded from a Alienware 17 R3 and can't be happier with my decision. Yes the screen is bit smaller and getting adjusted to that but usually docked to dual display port monitors so it's all good. Very impressed with this 11th Gen Intel processor and handles all my Biz without any hiccups. I am sold and will be a DELL customer for life. Thank you DELL :o)
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: sumitomo
Verified Purchase:Yes
Love the facial recognition on this laptop. Keyboard is awesome
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: A.S
Verified Purchase:Yes
Randomly my screen goes black and doesn't respond for several seconds. Just yesterday it went black (while using the computer) and then showed this gray static screen. Then it flashed back to my webpage. I've also had issues with wifi where it just loses all of the connections (not in airplane mode). I had to restart for it to connect to wifi. The build quality is good, but at this price these issues are unacceptable.
No, I would not recommend this to a friend.
Response from dell.comBy Lexy@Dell, DellRR, December 22, 2020
Hello A.S,
Thank you for your review. We are sorry to hear you are experiencing display & wifi issues. Below I have provided steps to perform a hard reset if this should happen again. We also recommend running a hardware diagnostic test. I have provided the link below.
1. Power off the laptop. Press and hold the power button for 10-15 seconds.
2. Disconnect the AC adapter or power cord, and remove the battery.
Note: For Dell laptops that have a non-removable battery, see the Dell knowledge base article How to reset Real Time Clock (RTC) to recover your Dell XPS, Dell Latitude, or Dell Precision laptop.
Note: For certain Dell Latitude laptops, we recommend you try and recover the laptop using the forced ePSA method. See the Dell knowledge base article How to Use Forced ePSA to Recover from POST or Boot Failure.
3. Disconnect all external devices or peripherals like USB drives, printer cables, and media cards (SD/xD).
4. Press and hold the power button for 15-20 seconds to drain residual power.
5. Connect the AC adapter or power cord and the battery.
6. Power on the laptop.
Full Article: https://dell.to/3iIh4GY
Diagnostic Test: https://dell.to/37S183b
Picture Troubleshooting: https://dell.to/3lorz46
Wifi: http://dell.to/2Wiq9gU
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Thank you for your review. We are sorry to hear you are experiencing display & wifi issues. Below I have provided steps to perform a hard reset if this should happen again. We also recommend running a hardware diagnostic test. I have provided the link below.
1. Power off the laptop. Press and hold the power button for 10-15 seconds.
2. Disconnect the AC adapter or power cord, and remove the battery.
Note: For Dell laptops that have a non-removable battery, see the Dell knowledge base article How to reset Real Time Clock (RTC) to recover your Dell XPS, Dell Latitude, or Dell Precision laptop.
Note: For certain Dell Latitude laptops, we recommend you try and recover the laptop using the forced ePSA method. See the Dell knowledge base article How to Use Forced ePSA to Recover from POST or Boot Failure.
3. Disconnect all external devices or peripherals like USB drives, printer cables, and media cards (SD/xD).
4. Press and hold the power button for 15-20 seconds to drain residual power.
5. Connect the AC adapter or power cord and the battery.
6. Power on the laptop.
Full Article: https://dell.to/3iIh4GY
Diagnostic Test: https://dell.to/37S183b
Picture Troubleshooting: https://dell.to/3lorz46
Wifi: http://dell.to/2Wiq9gU
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
Posted by: Ionel
Verified Purchase:Yes
Honestly I expected to the best laptop from the market.. but I am very disappointed, I own this laptop for a week and from the 2nd day my screen started to flickering and show me multi coloring lines and the black screen for few seconds, this happen every single day few times few day also after 30 - 40 minutes of using is going mad hot. When I use to charged the charger is very, very hot, honestly I m sure is not normal to be like that. At the moment I'm on contact by email with assistance department. I hope to fix this issues very soon because is very annoying.
No, I would not recommend this to a friend.
Response from dell.comBy Jon@Dell, DellRR, January 13, 2021
Ionel
Thank you for your feedback. We appreciate your time, and we're sorry to hear that you ran into some issues. We understand how frustrating it can be when things don't work as expected. We want to help.
Here is a link to some information regarding updating your video driver, which may help resolve the issue you encounter. I recommend that you make sure all drivers are up to date. http://bit.ly/35mIxKO
Also, in display settings, please turn off HDR to see if this resolves the issue.
Here is a link to the support page for your computer. We'd suggest checking to ensure that your software and drivers are up to date on Dell's Product Page https://dell.to/3lJQ2AA.
For us to best help you further, I recommend that you continue to reach out to Dell's Technical Support Team for setup assistance: http://dell.to/2sH7Qlm or 1-800-624-9896. This way, we can actively troubleshoot with you and try to address all of your concerns.
Best, Jon@Dell Chat or Call: http://dell.to/2sH7Qlm.
Thank you for your feedback. We appreciate your time, and we're sorry to hear that you ran into some issues. We understand how frustrating it can be when things don't work as expected. We want to help.
Here is a link to some information regarding updating your video driver, which may help resolve the issue you encounter. I recommend that you make sure all drivers are up to date. http://bit.ly/35mIxKO
Also, in display settings, please turn off HDR to see if this resolves the issue.
Here is a link to the support page for your computer. We'd suggest checking to ensure that your software and drivers are up to date on Dell's Product Page https://dell.to/3lJQ2AA.
For us to best help you further, I recommend that you continue to reach out to Dell's Technical Support Team for setup assistance: http://dell.to/2sH7Qlm or 1-800-624-9896. This way, we can actively troubleshoot with you and try to address all of your concerns.
Best, Jon@Dell Chat or Call: http://dell.to/2sH7Qlm.
Written by a customer while visiting dell.com
Posted by: Anonymous
Verified Purchase:Yes
Fingerprint reader can't read my fingerprints. Have reset the password multiple times, won't let me set-up face ID = 100 % useless piece of equipment as I can't get in
Response from dell.comBy Lexy@Dell, DellRR, December 30, 2020
Hello Anonymous,
Thank you for your review. We are sorry to hear you are experiencing issues with the fingerprint & face ID. Below I have provided steps and additional links that should resolve these issues.
1. Turn on your computer.
2. Go to www.dell.com/support.
3. Click Product support, enter the Service Tag of your computer and then click Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.
4. Click Drivers & downloads > Find it myself.
5. Scroll down the page and expand Goodix Fingerprint Sensor.
6. Click Download to download the fingerprint reader driver for your computer.
7. After the download is complete, navigate to the folder where you saved the fingerprint reader driver file.
8. Double-click the fingerprint reader driver file icon and follow the instructions on the screen.
Hard Reset:
1. Power off the laptop. Press and hold the power button for 10-15 seconds.
2. Disconnect the AC adapter or power cord, and remove the battery.
Note: For Dell laptops that have a non-removable battery, see the Dell knowledge base article How to reset Real Time Clock (RTC) to recover your Dell XPS, Dell Latitude, or Dell Precision laptop.
Note: For certain Dell Latitude laptops, we recommend you try and recover the laptop using the forced ePSA method. See the Dell knowledge base article How to Use Forced ePSA to Recover from POST or Boot Failure.
3. Disconnect all external devices or peripherals like USB drives, printer cables, and media cards (SD/xD).
4. Press and hold the power button for 15-20 seconds to drain residual power.
5. Connect the AC adapter or power cord and the battery.
6. Power on the laptop.
Full Article: https://dell.to/3iIh4GY
Facial Recognition: http://dell.to/3aDA0GA
Additional Face ID Troubleshooting: https://dell.to/3pnKjnm
Fingerprint Reader: https://bit.ly/375ozW9
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Thank you for your review. We are sorry to hear you are experiencing issues with the fingerprint & face ID. Below I have provided steps and additional links that should resolve these issues.
1. Turn on your computer.
2. Go to www.dell.com/support.
3. Click Product support, enter the Service Tag of your computer and then click Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.
4. Click Drivers & downloads > Find it myself.
5. Scroll down the page and expand Goodix Fingerprint Sensor.
6. Click Download to download the fingerprint reader driver for your computer.
7. After the download is complete, navigate to the folder where you saved the fingerprint reader driver file.
8. Double-click the fingerprint reader driver file icon and follow the instructions on the screen.
Hard Reset:
1. Power off the laptop. Press and hold the power button for 10-15 seconds.
2. Disconnect the AC adapter or power cord, and remove the battery.
Note: For Dell laptops that have a non-removable battery, see the Dell knowledge base article How to reset Real Time Clock (RTC) to recover your Dell XPS, Dell Latitude, or Dell Precision laptop.
Note: For certain Dell Latitude laptops, we recommend you try and recover the laptop using the forced ePSA method. See the Dell knowledge base article How to Use Forced ePSA to Recover from POST or Boot Failure.
3. Disconnect all external devices or peripherals like USB drives, printer cables, and media cards (SD/xD).
4. Press and hold the power button for 15-20 seconds to drain residual power.
5. Connect the AC adapter or power cord and the battery.
6. Power on the laptop.
Full Article: https://dell.to/3iIh4GY
Facial Recognition: http://dell.to/3aDA0GA
Additional Face ID Troubleshooting: https://dell.to/3pnKjnm
Fingerprint Reader: https://bit.ly/375ozW9
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
Posted by: Hal
Verified Purchase:Yes
Crackling speakers, and a computer that overheats to the point of fire hazard.
No, I would not recommend this to a friend.
Response from dell.comBy Ashley@Dell, DellRR, February 4, 2021
Hello Hal,
Thank you for your feedback. We are sorry to hear you are having an issue with your speakers and an overheating problem with your XPS 13 9310. Below I have provided 2 links, one to help troubleshoot and resolve the speaker issue. The other is to troubleshoot and resolve the overheating issue. We do suggest making sure the BIOS is up to date on your PC to help resolve the overheating issue. I have also provided you with the Drivers and Downloads page so you can update the BIOS if needed.
Troubleshoot audio or sound playback issues: https://dell.to/3oRATyX
How to troubleshoot an overheating issue: https://dell.to/3aE3GBZ
Drivers and Downloads page: https://dell.to/3jkqbjp
For additional support, please call the Dell Support Team at 1-800-624-9896.
Best,
Ashley@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Thank you for your feedback. We are sorry to hear you are having an issue with your speakers and an overheating problem with your XPS 13 9310. Below I have provided 2 links, one to help troubleshoot and resolve the speaker issue. The other is to troubleshoot and resolve the overheating issue. We do suggest making sure the BIOS is up to date on your PC to help resolve the overheating issue. I have also provided you with the Drivers and Downloads page so you can update the BIOS if needed.
Troubleshoot audio or sound playback issues: https://dell.to/3oRATyX
How to troubleshoot an overheating issue: https://dell.to/3aE3GBZ
Drivers and Downloads page: https://dell.to/3jkqbjp
For additional support, please call the Dell Support Team at 1-800-624-9896.
Best,
Ashley@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
Posted by: David
Verified Purchase:Yes
This is my third XPS 13 and they just keep getting better and better. My previous one is five years old and I am running out of room on the SSD. I am very pleased with the new machine. For example, the new keyboard is much more comfortable to type on than the old one was and I love the new form factor. I wish I could say I was happy with the camera, but I believe the new placement and quality of the new camera is inferior to the old one. I really like how the charging brick has continued to shrink in size; I remember how heavy and bulky former bricks were. Dell, great job!
I would recommend this to a friend!
Written by a customer while visiting dell.com