Customer reviews from dell.com
Dell - XPS 13.4" FHD+ Touch-Screen Laptop - Intel Core i7 - 16GB Memory - 512GB Solid State Drive
Average customer rating
3.8
(1,808 Reviews)
Rating breakdown 1,808 reviews
5 Stars
871
4 Stars
353
3 Stars
232
2 Stars
129
1 Star
223
73%of customers recommend this product.
(
1,103 out of
1,508)
Customer Reviews for Dell - XPS 13.4" FHD+ Touch-Screen Laptop - Intel Core i7 - 16GB Memory - 512GB Solid State Drive
Customer Rating
5
Dell Laptop
on April 10, 2023
Posted by: gregs laptop
this is my second dell computer, the other one is my Desk Top that I use mostly to store photos on. This is the newest computer ive ever used so its taking me a bit of time to figure everything out but I love to learn new things.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Customer Rating
5
best picture
on April 28, 2023
Posted by: kj ray k
this is an amazingly perfect machine.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Customer Rating
5
thin and powerful
on May 21, 2023
Posted by: Anonymous
Thin and powerful, I'm glad I got this one upgraded to higher ram and SSD as well. So far for my business it's been the best laptop I ever had
I would recommend this to a friend!
Written by a customer while visiting dell.com
Customer Rating
3
Semi Dissapointed
on May 21, 2023
Posted by: johnforte
I find my XPS overheats a lot and sometimes lags/stalls when I am only browsing the internet.
No, I would not recommend this to a friend.
Response from dell.comBy Fred@Dell, DellRR, June 6, 2023
Hi, johnforte,
We appreciate you taking the time to leave us your review. We are sorry to hear you are experiencing system performance and overheating issues with your XPS 13 Laptop. Feedback like yours helps us improve our current and future products. Below we have provided troubleshooting instructions with the full article that can help resolve this issue.
Here are the steps to help resolve your overheating issue:
1. Update the BIOS and Chipset driver.
2. Use Dell Power Manager to manage thermal performance.
3. Download and install Microsoft Windows updates.
4. Run a hardware diagnostic test.
5. Perform a Windows System Restore.
6. Restore the computer to factory settings.
How to Troubleshoot Overheating, Shutdown, or Thermal Issues on a Dell Computer: https://dell.to/3oAEYsV
This link can help with your laptop's performance: https://dell.to/3n29QjE
If you require further assistance, please use the information below to contact Dell Support at your earliest convenience.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
We appreciate you taking the time to leave us your review. We are sorry to hear you are experiencing system performance and overheating issues with your XPS 13 Laptop. Feedback like yours helps us improve our current and future products. Below we have provided troubleshooting instructions with the full article that can help resolve this issue.
Here are the steps to help resolve your overheating issue:
1. Update the BIOS and Chipset driver.
2. Use Dell Power Manager to manage thermal performance.
3. Download and install Microsoft Windows updates.
4. Run a hardware diagnostic test.
5. Perform a Windows System Restore.
6. Restore the computer to factory settings.
How to Troubleshoot Overheating, Shutdown, or Thermal Issues on a Dell Computer: https://dell.to/3oAEYsV
This link can help with your laptop's performance: https://dell.to/3n29QjE
If you require further assistance, please use the information below to contact Dell Support at your earliest convenience.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Written by a customer while visiting dell.com
Customer Rating
3
mew
on May 21, 2023
Posted by: cat
The computer is nice. Its light. It isn't for serious gaming.
No, I would not recommend this to a friend.
Response from dell.comBy Fred@Dell, DellRR, June 6, 2023
Hello, cat,
Thank you for reviewing your XPS 13 Laptop. We appreciate the feedback you have provided for us when it comes to what you enjoy about your computer. We understand that performance may not be able to perform at the highest magnitude when it comes to gaming, but we appreciate the sentiment and will use your feedback to help improve our products in better ways. If you find yourself needing assistance, please use the information below to contact Dell Support at your earliest convenience.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Thank you for reviewing your XPS 13 Laptop. We appreciate the feedback you have provided for us when it comes to what you enjoy about your computer. We understand that performance may not be able to perform at the highest magnitude when it comes to gaming, but we appreciate the sentiment and will use your feedback to help improve our products in better ways. If you find yourself needing assistance, please use the information below to contact Dell Support at your earliest convenience.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Written by a customer while visiting dell.com
Customer Rating
4
Need more assistance
on May 21, 2023
Posted by: Gail
I find it difficult to find a method that helps me search our information on how to use my computer. If I'm trying to learn something I have to try You Tube or information on-line, which is tedious.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Customer Rating
5
Good
on August 15, 2023
Posted by: Anonymous
the product is very good dfefefefefefefeefee
I would recommend this to a friend!
Written by a customer while visiting dell.com
Customer Rating
5
very godd
on September 1, 2023
Posted by: Tina
I love this laptop very much good purchase thanks dd
I would recommend this to a friend!
Written by a customer while visiting dell.com