Customer reviews from dell.com
Dell - XPS 13.4" FHD+ Touch-Screen Laptop - Intel Core i7 - 16GB Memory - 512GB Solid State Drive
Average customer rating
3.8
(1,808 Reviews)
Rating breakdown 1,808 reviews
5 Stars
871
4 Stars
353
3 Stars
232
2 Stars
129
1 Star
223
73%of customers recommend this product.
(
1,103 out of
1,508)
Customer Reviews for Dell - XPS 13.4" FHD+ Touch-Screen Laptop - Intel Core i7 - 16GB Memory - 512GB Solid State Drive
Posted by: YM
Verified Purchase:Yes
This is my 2nd purchase of the same model (XPS13 9310). Am satisfied with its functionality and features
I would recommend this to a friend!
Written by a customer while visiting dell.com
Customer Rating
4
Good so far
on July 13, 2022
Posted by: Kevin
Machine works well so far! Good job
I would recommend this to a friend!
Written by a customer while visiting dell.com
Customer Rating
3
Having Great Difficulties
on August 8, 2022
Posted by: debstep
While trying to set up and migrate to my new Dell XPS, I am constantly encountering difficulties. Most recently, Edge created strange sounds every tie I tried to use a tab. Laptop cannot find or install my printer. Apps download that I do not ask for. I can't even recall all the problems. I have still not restored files from previous laptop; am waiting to be more comfortable with this one working well.
No, I would not recommend this to a friend.
Response from dell.comBy Fred@Dell, DellRR, August 10, 2022
Hi, debstep,
Thank you for your review. We apologize for the issues you have come across with your PC's performance. Below are instructions that can help when it comes to improving the speed of your computer and removing apps you may not need anymore.
1. Press the Windows logo key + R on the keyboard.
2. In the Run dialog box, type appwiz.cpl and press the Enter key.
3. In the list, select a program and click Uninstall.
You can read the full article here - http://dell.to/2tSulGV.
If you require further assistance, please use the information below to contact Dell Support at your earliest convenience.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Thank you for your review. We apologize for the issues you have come across with your PC's performance. Below are instructions that can help when it comes to improving the speed of your computer and removing apps you may not need anymore.
1. Press the Windows logo key + R on the keyboard.
2. In the Run dialog box, type appwiz.cpl and press the Enter key.
3. In the list, select a program and click Uninstall.
You can read the full article here - http://dell.to/2tSulGV.
If you require further assistance, please use the information below to contact Dell Support at your earliest convenience.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Written by a customer while visiting dell.com
Posted by: Anonymous
Verified Purchase:Yes
Excellent laptop. Sleek and light.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Customer Rating
4
Very average battery
on August 29, 2022
Posted by: Tomfoolery
Great laptop but has a comparatively naff battery. Bad luck if it break, the repairs department is THE WORST.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Customer Rating
4
Great computer
on August 30, 2022
Posted by: Anonymous
The only Issue I´ve found so far is a not so good quality speaker
I would recommend this to a friend!
Written by a customer while visiting dell.com
Customer Rating
3
Heat Sissue
on September 3, 2022
Posted by: sandeep
Not able to enter the dtaa in warranty
No, I would not recommend this to a friend.
Response from dell.comBy Fred@Dell, DellRR, September 6, 2022
Good day, sandeep,
Thank you for taking the time to leave a review on your XPS 13 Laptop. We are sorry for the issues you have encountered with overheating and entering your data for the warranty. We are here to help with the system temperature of your product and have provided steps below that can help make everything better.
Tips for Proper Usage:
1. Dell does not recommend placing portable systems directly on your lap. Due to reductions in the thickness of modern portable systems, heat transfer can be an issue.
2. Using a portable system (Laptop) on a hard, flat, non-cloth surface will increase airflow and reduce heat from underneath and inside the system.
Using the portable system on a blanket, pillow, or other types of cloth will cover up the fan cause the computer to overheat, and can cause permanent damage.
3. It is recommended to use the portable system at a Room temperature of 0°C to 35°C (32°F to 95°F) with a Humidity level no greater than 90%.
4. Use compressed air to clean the vents on a regular basis.
5. Using a cooling pad can decrease heat and increase performance.
6. Make sure that your computer's Drivers and BIOS are completely up to date. This will help regulate your system's temperature and help with performance.
7. If you want to know the temperature limitations for your system, go to the Dell Support Website, look up your system model then open the user guide under the manuals link.
You can read the full article here - http://dell.to/2uJ8AdG
If you require further assistance, please use the information below to contact Dell Support at your earliest convenience.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Thank you for taking the time to leave a review on your XPS 13 Laptop. We are sorry for the issues you have encountered with overheating and entering your data for the warranty. We are here to help with the system temperature of your product and have provided steps below that can help make everything better.
Tips for Proper Usage:
1. Dell does not recommend placing portable systems directly on your lap. Due to reductions in the thickness of modern portable systems, heat transfer can be an issue.
2. Using a portable system (Laptop) on a hard, flat, non-cloth surface will increase airflow and reduce heat from underneath and inside the system.
Using the portable system on a blanket, pillow, or other types of cloth will cover up the fan cause the computer to overheat, and can cause permanent damage.
3. It is recommended to use the portable system at a Room temperature of 0°C to 35°C (32°F to 95°F) with a Humidity level no greater than 90%.
4. Use compressed air to clean the vents on a regular basis.
5. Using a cooling pad can decrease heat and increase performance.
6. Make sure that your computer's Drivers and BIOS are completely up to date. This will help regulate your system's temperature and help with performance.
7. If you want to know the temperature limitations for your system, go to the Dell Support Website, look up your system model then open the user guide under the manuals link.
You can read the full article here - http://dell.to/2uJ8AdG
If you require further assistance, please use the information below to contact Dell Support at your earliest convenience.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Written by a customer while visiting dell.com
Customer Rating
4
New XPS 13 9310
on September 8, 2022
Posted by: GB
Installation and speed impressive. Worried about the bad adhesive for the screen popping out.
I would recommend this to a friend!
Written by a customer while visiting dell.com