Customer reviews from dell.com
Dell - XPS 13.4" FHD+ Touch-Screen Laptop - Intel Core i7 - 16GB Memory - 512GB Solid State Drive
Average customer rating
3.8
(1,808 Reviews)
Rating breakdown 1,808 reviews
5 Stars
871
4 Stars
353
3 Stars
232
2 Stars
129
1 Star
223
73%of customers recommend this product.
(
1,103 out of
1,508)
Customer Reviews for Dell - XPS 13.4" FHD+ Touch-Screen Laptop - Intel Core i7 - 16GB Memory - 512GB Solid State Drive
Posted by: Zippy
Verified Purchase:Yes
I love the laptop! I like the size, the feel, the screen, the sound. It seems to run hotter than I would expect and the battery life isn't as good as I would like.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: papaleo3000
Verified Purchase:Yes
Easy as pie everything runs super simple
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Len
Verified Purchase:Yes
I have had many laptops and this one was extremely easy to setup and use. I like the keyboard backlit and sound is pretty good. I wish it had 1 more USB port, but other than that, display is great and I like it all.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Dean T
Verified Purchase:Yes
great machine, i went from an i7 8th gen intel to this i5 11 generation chip, no real noticble difference,
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Anonymous
Verified Purchase:Yes
touch screen only works sometimes.
Response from dell.comBy Fred@Dell, DellRR, June 2, 2022
Hi, Valued Customer,
Thank you for your input and review. We apologize for the issues you are experiencing with your touchscreen and would love to help as soon as possible. Below are steps that can assist with calibrating your touchscreen.
1. Open Control Panel.
2. Click Hardware and Sound.
3. Under Tablet PC Settings, click the Calibrate the screen for pen or touch input.
4. Under Display options, select the display (if applicable).
5. In the Tablet PC Settings windows, click the Calibrate.
6. Select Touch input.
7. In the white screen, tap the crosshair each time it appears on the screen, and do not change the resolution during this process.
8. Click Yes when you are prompted to save the calibration data.
9. Click OK to confirm.
If you still run into issues with your touchscreen, this link can assist with more details and troubleshooting steps: https://dell.to/2L2Bj7S
If you require more help, please use the information below to contact Dell Support at your earliest convenience.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Thank you for your input and review. We apologize for the issues you are experiencing with your touchscreen and would love to help as soon as possible. Below are steps that can assist with calibrating your touchscreen.
1. Open Control Panel.
2. Click Hardware and Sound.
3. Under Tablet PC Settings, click the Calibrate the screen for pen or touch input.
4. Under Display options, select the display (if applicable).
5. In the Tablet PC Settings windows, click the Calibrate.
6. Select Touch input.
7. In the white screen, tap the crosshair each time it appears on the screen, and do not change the resolution during this process.
8. Click Yes when you are prompted to save the calibration data.
9. Click OK to confirm.
If you still run into issues with your touchscreen, this link can assist with more details and troubleshooting steps: https://dell.to/2L2Bj7S
If you require more help, please use the information below to contact Dell Support at your earliest convenience.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Written by a customer while visiting dell.com
Posted by: siddharth
Verified Purchase:Yes
all updates not installed
I would recommend this to a friend!
Response from dell.comBy Fred@Dell, DellRR, June 6, 2022
Hi, siddharth,
Thank you for your input and feedback. We apologize for the issues you have come across with your XPS Laptop and have noted the details of your statement to help improve our products now and in the future. We would love to help you as soon as possible. Please, use the information below to contact Dell Support at your earliest convenience.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Thank you for your input and feedback. We apologize for the issues you have come across with your XPS Laptop and have noted the details of your statement to help improve our products now and in the future. We would love to help you as soon as possible. Please, use the information below to contact Dell Support at your earliest convenience.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Written by a customer while visiting dell.com
Posted by: Anil
Verified Purchase:Yes
I tried to upgrade the BIOS thru Dell app, and not working at all. It says Bitlocker enabled and interestingly Microsoft says in windows 11 Home edition there is no Bitlocker. Its weird. The system takes very high memory in idle itself. some of the Keys making clicking noise. Overall Im not happy with it.
No, I would not recommend this to a friend.
Response from dell.comBy Fred@Dell, DellRR, June 13, 2022
Good day, Anil,
Thank you for your input and feedback. We apologize for the issues you have come across with your BIOs updates on your XPS. We have noted the details of your statement to help improve our products now and in the future. We would love to help you as soon as possible. Please, use the information below to contact Dell Support at your earliest convenience.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Thank you for your input and feedback. We apologize for the issues you have come across with your BIOs updates on your XPS. We have noted the details of your statement to help improve our products now and in the future. We would love to help you as soon as possible. Please, use the information below to contact Dell Support at your earliest convenience.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Written by a customer while visiting dell.com
Posted by: Brooke
Verified Purchase:Yes
This is the second laptop I've ever owned, and the first was a very cheap Chromebook. It is very sleek-looking. It is intuitive to use and the only issue I've had is that I keep accidentally dragging tabs when I only meant to click on them.
I would recommend this to a friend!
Written by a customer while visiting dell.com