Customer reviews from dell.com
Dell - XPS 13.4" FHD+ Touch-Screen Laptop - Intel Core i7 - 16GB Memory - 512GB Solid State Drive
Average customer rating
3.8
(1,808 Reviews)
Rating breakdown 1,808 reviews
5 Stars
871
4 Stars
353
3 Stars
232
2 Stars
129
1 Star
223
73%of customers recommend this product.
(
1,103 out of
1,508)
Customer Reviews for Dell - XPS 13.4" FHD+ Touch-Screen Laptop - Intel Core i7 - 16GB Memory - 512GB Solid State Drive
Posted by: Ian
Verified Purchase:Yes
Seems OK, but only two ports, both usb c
No, I would not recommend this to a friend.
Response from dell.comBy Fred@Dell, DellRR, March 24, 2022
Good day, Ian,
Thank you for taking the time to leave a review. We appreciate the input you have given regarding the number of USB ports on your XPS product. Within the product page where the specifications are listed, it does mention the number of ports that are built on the model you have purchased. We will take your notes into consideration when it comes to improving our current and future products. We appreciate your input and know that if you need further assistance you can always contact Dell Support using the information below.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Thank you for taking the time to leave a review. We appreciate the input you have given regarding the number of USB ports on your XPS product. Within the product page where the specifications are listed, it does mention the number of ports that are built on the model you have purchased. We will take your notes into consideration when it comes to improving our current and future products. We appreciate your input and know that if you need further assistance you can always contact Dell Support using the information below.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Written by a customer while visiting dell.com
Posted by: RT
Verified Purchase:Yes
I got my new XPS laptop 2 days, since the first day it warms up immediately once turned on, and the battery functions for max of 2 hours... This morning when turning it on it gave a system failure notification and I had to restart the device and wait for it to repair the issues. This is not my first Dell laptop, however it is not as expected this time!
No, I would not recommend this to a friend.
Response from dell.comBy Fred@Dell, DellRR, March 24, 2022
Hello there, RT,
Thank you so much for taking the time to review and the feedback you have provided. We really appreciate the feedback you have provided and apologize for the issue with overheating and battery runtime shortage you have encountered on your XPS Laptop. We're glad to know Dell Support is helping to take care of your product. Just in case you need more troubleshooting tips, we have provided instructions on how to download the power manager to help:
1. Browse to Dell Drivers & Downloads page.
2. Click Download File and save the installer file on your PC.
3. Browse to the saved location and double-click the installer file.
4. Follow the on-screen instructions to complete the installation.
If you still have issues with your XPS's performance, this article link can further assist with getting the most out of your laptop:
How to Troubleshoot Overheating, Shutdown, or Thermal Issue on a Dell PC | Dell US: https://dell.to/3xaRQtr
If you are still having trouble, the links below can further assist with troubleshooting your laptop's slow performance:
How to Troubleshoot Slow Performance Issues | Dell US: https://dell.to/3qGrEFJ
If you still have trouble with overheating and battery runtime, please use the information below to contact Dell Support at your earliest convenience.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Thank you so much for taking the time to review and the feedback you have provided. We really appreciate the feedback you have provided and apologize for the issue with overheating and battery runtime shortage you have encountered on your XPS Laptop. We're glad to know Dell Support is helping to take care of your product. Just in case you need more troubleshooting tips, we have provided instructions on how to download the power manager to help:
1. Browse to Dell Drivers & Downloads page.
2. Click Download File and save the installer file on your PC.
3. Browse to the saved location and double-click the installer file.
4. Follow the on-screen instructions to complete the installation.
If you still have issues with your XPS's performance, this article link can further assist with getting the most out of your laptop:
How to Troubleshoot Overheating, Shutdown, or Thermal Issue on a Dell PC | Dell US: https://dell.to/3xaRQtr
If you are still having trouble, the links below can further assist with troubleshooting your laptop's slow performance:
How to Troubleshoot Slow Performance Issues | Dell US: https://dell.to/3qGrEFJ
If you still have trouble with overheating and battery runtime, please use the information below to contact Dell Support at your earliest convenience.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Written by a customer while visiting dell.com
Posted by: Sarah
Verified Purchase:Yes
Lightweight, fast beautiful computer. I've been using it for about a week, my only big complaint so far is the camera quality is very poor: my video always comes through pixelated and blurry compared to my previous PC when I am on work calls. Otherwise happy with my device.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Moha
Verified Purchase:Yes
if it is 14" will be perfect.
No, I would not recommend this to a friend.
Written by a customer while visiting dell.com
Posted by: Red
Verified Purchase:Yes
Light weight and super design laptop. Screen is awesome, keyboard is very comfortable. Found only one minus, laptop temperature gets too hot sometime while using it.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Stevie Jewel
Verified Purchase:Yes
Easiest install ever. Things work well. I am sad that there are so few ports.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Anonymous
Verified Purchase:Yes
When opening lid, the face reader triggers and reads
Response from dell.comBy Fred@Dell, DellRR, April 7, 2022
Hey there, Valied Customer,
Thank you for your response. We are sorry for your experience when trying to start your PC. We would love to help and have provided steps below that can assist with your startup issues if needed in the future.
1. At the desktop, click the Search the web and Windows box and type "problem reports".
2. Select View all problem reports to view a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.
We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page - http://dell.to/3hmUpRy
This article contains more detail in regard to blue screen and performance issues - http://dell.to/2u98Cct.
If you still run into issues, please use the information below to contact Dell Support.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Thank you for your response. We are sorry for your experience when trying to start your PC. We would love to help and have provided steps below that can assist with your startup issues if needed in the future.
1. At the desktop, click the Search the web and Windows box and type "problem reports".
2. Select View all problem reports to view a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.
We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page - http://dell.to/3hmUpRy
This article contains more detail in regard to blue screen and performance issues - http://dell.to/2u98Cct.
If you still run into issues, please use the information below to contact Dell Support.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Written by a customer while visiting dell.com
Posted by: Nelum Attanayake
Verified Purchase:Yes
Computer was not starting not even a week after using. Having no USB port is major trouble.
No, I would not recommend this to a friend.
Response from dell.comBy Fred@Dell, DellRR, April 18, 2022
Hello, Nelum Attanayake,
Thank you for your response. We are sorry for your experience when trying to start your PC. We would love to help and have provided steps below that can assist with your startup issues if needed in the future.
1. At the desktop, click the Search the web and Windows box and type "problem reports".
2. Select View all problem reports to view a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.
We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page - http://dell.to/3hmUpRy
This article contains more detail in regard to blue screen and performance issues - http://dell.to/2u98Cct.
If you still run into issues, please use the information below to contact Dell Support.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Thank you for your response. We are sorry for your experience when trying to start your PC. We would love to help and have provided steps below that can assist with your startup issues if needed in the future.
1. At the desktop, click the Search the web and Windows box and type "problem reports".
2. Select View all problem reports to view a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.
We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page - http://dell.to/3hmUpRy
This article contains more detail in regard to blue screen and performance issues - http://dell.to/2u98Cct.
If you still run into issues, please use the information below to contact Dell Support.
Best,
Fred@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Written by a customer while visiting dell.com