Customer reviews from dell.com
Dell - XPS 13.4" FHD+ Touch-Screen Laptop - Intel Core i7 - 16GB Memory - 512GB Solid State Drive
Average customer rating
3.8
(1,808 Reviews)
Rating breakdown 1,808 reviews
5 Stars
871
4 Stars
353
3 Stars
232
2 Stars
129
1 Star
223
73%of customers recommend this product.
(
1,103 out of
1,508)
Customer Reviews for Dell - XPS 13.4" FHD+ Touch-Screen Laptop - Intel Core i7 - 16GB Memory - 512GB Solid State Drive
Posted by: Adell
Verified Purchase:Yes
Was nice while it lasted. Really enjoyed this laptop but the speakers kept acting up even after two separate calls to tech support. I would recommend this laptop with an extended warranty.
No, I would not recommend this to a friend.
Response from dell.comBy Lexy@Dell, DellRR, November 15, 2020
Hello Adell,
Thank you for your review. We are sorry to hear about your experience. Below I have provided steps to perform a hard reset if this should happen again. We also recommend running a hardware diagnostic test. I have provided the link below.
1. Power off the laptop. Press and hold the power button for 10-15 seconds.
2. Disconnect the AC adapter or power cord, and remove the battery.
Note: For Dell laptops that have a non-removable battery, see the Dell knowledge base article How to reset Real Time Clock (RTC) to recover your Dell XPS, Dell Latitude, or Dell Precision laptop.
Note: For certain Dell Latitude laptops, we recommend you try and recover the laptop using the forced ePSA method. See the Dell knowledge base article How to Use Forced ePSA to Recover from POST or Boot Failure.
3. Disconnect all external devices or peripherals like USB drives, printer cables, and media cards (SD/xD).
4. Press and hold the power button for 15-20 seconds to drain residual power.
5. Connect the AC adapter or power cord and the battery.
6. Power on the laptop.
Full Article: https://dell.to/3iIh4GY
Diagnostic Test: https://dell.to/37S183b
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Thank you for your review. We are sorry to hear about your experience. Below I have provided steps to perform a hard reset if this should happen again. We also recommend running a hardware diagnostic test. I have provided the link below.
1. Power off the laptop. Press and hold the power button for 10-15 seconds.
2. Disconnect the AC adapter or power cord, and remove the battery.
Note: For Dell laptops that have a non-removable battery, see the Dell knowledge base article How to reset Real Time Clock (RTC) to recover your Dell XPS, Dell Latitude, or Dell Precision laptop.
Note: For certain Dell Latitude laptops, we recommend you try and recover the laptop using the forced ePSA method. See the Dell knowledge base article How to Use Forced ePSA to Recover from POST or Boot Failure.
3. Disconnect all external devices or peripherals like USB drives, printer cables, and media cards (SD/xD).
4. Press and hold the power button for 15-20 seconds to drain residual power.
5. Connect the AC adapter or power cord and the battery.
6. Power on the laptop.
Full Article: https://dell.to/3iIh4GY
Diagnostic Test: https://dell.to/37S183b
For additional support, please call Dell directly at 1-800-624-9896
Best,
Lexy@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
Posted by: Anonymous
Verified Purchase:Yes
Bought a new XPS13 i7 laptop to replace my previous laptop of 5 years. Unfortunately, I had to return it due to BSOD on the very first day. Returned it and got a second machine. After using a day the display goes dark for few seconds and comes back with colorful lines may be due to bad graphics chip. Had to return it. Got a third one, and had the exact same issue. This is Dell's top of the line computer, I shouldn't be having these issues right out of the box. Not sure if I will keep the third one or not.
Response from dell.comBy Ashley@Dell, DellRR, January 31, 2021
Hello Anonymous,
Thank you for your feedback. We appreciate your time, and we're sorry to hear that you ran into some issues. We understand how frustrating it can be when things don't work as expected. We want to help.
Here is a link to some information regarding updating your video driver, which may help resolve the issue you encounter. I recommend that you make sure all drivers are up to date. http://bit.ly/35mIxKO
Also, in display settings, please turn off HDR to see if this resolves the issue.
Here is a link to the support page for your computer. We'd suggest checking to ensure that your software and drivers are up to date on Dell's Product Page https://dell.to/339M1Py
For us to best help you further, I recommend that you continue to reach out to Dell's Technical Support Team for setup assistance: http://dell.to/2sH7Qlm or 1-800-624-9896. This way, we can actively troubleshoot with you and try to address all of your concerns.
Best,
Ashley@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Thank you for your feedback. We appreciate your time, and we're sorry to hear that you ran into some issues. We understand how frustrating it can be when things don't work as expected. We want to help.
Here is a link to some information regarding updating your video driver, which may help resolve the issue you encounter. I recommend that you make sure all drivers are up to date. http://bit.ly/35mIxKO
Also, in display settings, please turn off HDR to see if this resolves the issue.
Here is a link to the support page for your computer. We'd suggest checking to ensure that your software and drivers are up to date on Dell's Product Page https://dell.to/339M1Py
For us to best help you further, I recommend that you continue to reach out to Dell's Technical Support Team for setup assistance: http://dell.to/2sH7Qlm or 1-800-624-9896. This way, we can actively troubleshoot with you and try to address all of your concerns.
Best,
Ashley@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
Posted by: NoyB
Verified Purchase:Yes
The laptop is beautifully designed. However, it is constantly freezing and I've encountered the blue screen a few times.
No, I would not recommend this to a friend.
Response from dell.comBy Ashley@Dell, DellRR, February 7, 2021
Hello NoyB,
We want to thank you for your review. We are sorry to hear you are having freezing and BSOD issues with your XPS 13 9310. Below I have provided 2 links, one to help troubleshoot and resolve the system freezing and one for the blue screen error issue. We do suggest making sure your drivers and downloads are up to date. I have provided the Drivers and Downloads page for your PC you can do just that.
System freezes: https://dell.to/3jzumI3
How to troubleshoot Blue Screen: https://dell.to/2YU6uW5
Drivers and Downloads page: https://dell.to/39Ybcsk
For further assistance, please call the Dell Support Team at 1-800-624-9896.
Best,
Ashley@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
We want to thank you for your review. We are sorry to hear you are having freezing and BSOD issues with your XPS 13 9310. Below I have provided 2 links, one to help troubleshoot and resolve the system freezing and one for the blue screen error issue. We do suggest making sure your drivers and downloads are up to date. I have provided the Drivers and Downloads page for your PC you can do just that.
System freezes: https://dell.to/3jzumI3
How to troubleshoot Blue Screen: https://dell.to/2YU6uW5
Drivers and Downloads page: https://dell.to/39Ybcsk
For further assistance, please call the Dell Support Team at 1-800-624-9896.
Best,
Ashley@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
Posted by: Jaygee
Verified Purchase:Yes
Installation was simplicity itself. Performance is outstanding. I have been a Dell devotee having purchased desktops, and laptops over many years only upgrading when software needs dictated. All purchases ran trouble free for their lifetime and were still running when replaced. I am confident my XPS 13 will deliver the same long and reliable life.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Marty
Verified Purchase:Yes
I would not buy a Dell Computer. The screen would fairly often black out and then come back after 20 seconds or so. The tech support was very nice but they were unable to fix the problem.
No, I would not recommend this to a friend.
Response from dell.comBy Ashley@Dell, DellRR, February 10, 2021
Hello Marty,
Thank you for your feedback. We appreciate your time, and we're sorry to hear that you ran into some issues. We understand how frustrating it can be when things don't work as expected. We want to help.
Here is a link to some information regarding updating your video driver, which may help resolve the issue you encounter. I recommend that you make sure all drivers are up to date. http://bit.ly/35mIxKO
Also, in display settings, please turn off HDR to see if this resolves the issue.
Here is a link to the support page for your computer. We'd suggest checking to ensure that your software and drivers are up to date on Dell's Product Page https://dell.to/339M1Py
For us to best help you further, I recommend that you continue to reach out to Dell's Technical Support Team for setup assistance: http://dell.to/2sH7Qlm or 1-800-624-9896. This way, we can actively troubleshoot with you and try to address all of your concerns.
Best,
Ashley@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Thank you for your feedback. We appreciate your time, and we're sorry to hear that you ran into some issues. We understand how frustrating it can be when things don't work as expected. We want to help.
Here is a link to some information regarding updating your video driver, which may help resolve the issue you encounter. I recommend that you make sure all drivers are up to date. http://bit.ly/35mIxKO
Also, in display settings, please turn off HDR to see if this resolves the issue.
Here is a link to the support page for your computer. We'd suggest checking to ensure that your software and drivers are up to date on Dell's Product Page https://dell.to/339M1Py
For us to best help you further, I recommend that you continue to reach out to Dell's Technical Support Team for setup assistance: http://dell.to/2sH7Qlm or 1-800-624-9896. This way, we can actively troubleshoot with you and try to address all of your concerns.
Best,
Ashley@Dell
Chat or Call:
https://bit.ly/DellSupportTeam
Written by a customer while visiting dell.com
Posted by: Dung Le
Verified Purchase:Yes
I was very excited to order new Dell XPS 9310 and this long waiting is paid by a very nice laptop, elegant design, strong multitasking process and fulfill all basic works requirement.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Taj
Verified Purchase:Yes
Truly a nice laptop so far, having some concerns about the video/refresh as it appears to hopefully not be too concerning and the graphics driver updates are coming to resolve my refresh concerns. Also, if you require additional ports other than a single thunderbolt port, you may want to consider another model XPS.
I would recommend this to a friend!
Written by a customer while visiting dell.com
Posted by: Rusty B Photography
Verified Purchase:Yes
The XPS-13 (9310) is a beautiful laptop. Fast to boot and it's got an amazing build quality (solid). I chose the 9310 because of the 11 Gen Tiger Lake Processor, and the FHD+ (1920 X 1200) screen. The main function of this laptop will be for photo editing. My raw files are huge. The combination of the Tiger Lake processor and the FHD+ screen allows me to step through Adobe Photoshop and Lightroom with ease -- and speed.
The touchpad is very responsive, but I don't use it for editing (purchased a Bluetooth mouse separately). The keyboard is nicely spaced for such a small laptop, and the carbon fiber deck adds a look of professionalism that makes this laptop a joy to work with.
Although you can get this machine with a 4K monitor, I'm not sure there'd be much benefit on such a small machine. Even though I use twin QHD Wide 2560 X 1440p monitors (Dell S2719DM) on my studio desktop machine, the FHD+ on the XPS-13 is really all that's needed on a laptop of this size.
There are no USB-C ports on this laptop; nor does it have a full-size SD card reader; Two things I really wish it had. I'm assuming the lack of ports is because of the small size of the laptop. Although it does have a micro SD card reader, all of my cameras utilize full-size SD cards. From a workflow perspective, I'll have to use my small/portable SD card reader, and connect that to one of the two thunderbolt 4 ports (via the Dell-provided dongle), to move my raw files to the XPS-13.
Dell does offer more ports on their 15's and 17's, but for 2021, I want to use as small of a footprint as possible, so having a 13" that could keep up with my work (even with very few ports) was more important than stepping up in size.
The build on my XPS-13 is with 16GB Ram and 512GB/SSD. The last laptop I had was an Alienware 15 - which weighed in at ~7.75 pounds! The XPS-13 is just over 2.5 pounds. I also opted for Windows 10 Pro, instead of the Home version.
It's my hope to be able to use the XPS-13 as an integral part of my daily workflow, for the next 5 years.
I would recommend this to a friend!
Written by a customer while visiting dell.com