Customer reviews from Samsung US
Samsung - 7.5 Cu. Ft. Stackable Smart Gas Dryer with Steam and Super Speed Dry - Brushed Black
Average customer rating
4.6
(101 Reviews)
Rating breakdown 101 reviews
5 Stars
85
4 Stars
7
3 Stars
3
2 Stars
0
1 Star
6
90%of customers recommend this product.
(
52 out of
58)
Customer Reviews for Samsung - 7.5 Cu. Ft. Stackable Smart Gas Dryer with Steam and Super Speed Dry - Brushed Black
Customer Rating
5
Works Great
on July 22, 2023
Posted by: JBOBS
from Olathe Kansas
[This review was collected as part of a promotion.] This has been a great dryer. Love the ease of the controls and be able to use the Smart Things App for when the cycle is finished.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great new set
on September 7, 2023
Posted by: Doghouse
from Hillsboro, OR
[This review was collected as part of a promotion.] I bought this set when i moved 2 months ago and they are very nice. I like the touch screen.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not that smart
on March 26, 2024
Posted by: Bobby
from West seneca ny
Dries well but the smart function is king of pointless. It will not allow me to start the machine remotely. It allows you to set up what cycle you want remotely but it still requires the start button be pressed on the machine manually. Remote start is not real.
I would recommend this to a friend!
Features
3
Performance
5
Design
2
Value
3
Response from Samsung USBy SEA Care, March 27, 2024
Hi Bobby,
Remotely operating the dryer makes it more convenient to use. Let us provide you with the steps to use it effectively.
Please see "Smart Control" on page 51 and "SmartThings" on page 52 in the user's manual for reference.
Manual
https://downloadcenter.samsung.com/content/UM/202401/20240129152134105/DC68-04179B-04_IB_DV8600A_SimpleUX_EN_231006.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146989200 to help our team pull up your information.
Have a great day.
^Aloe
Remotely operating the dryer makes it more convenient to use. Let us provide you with the steps to use it effectively.
Please see "Smart Control" on page 51 and "SmartThings" on page 52 in the user's manual for reference.
Manual
https://downloadcenter.samsung.com/content/UM/202401/20240129152134105/DC68-04179B-04_IB_DV8600A_SimpleUX_EN_231006.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146989200 to help our team pull up your information.
Have a great day.
^Aloe
Written by a customer while visiting Samsung US
Customer Rating
1
Set sucks
on December 21, 2024
Posted by: SandraD
from Plant City, FL
DO NOT BUY! Bought this set 3 years ago and the washer has had to be replaced once and not the dryer is not drying clothing and the washer stinks all the time no matter how many time you do the self clean and cleaning around the rubber ring on door. Will be shopping for a new set and it will definitely not be Samsung.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Care, December 26, 2024
Hi Sandra D,
I can imagine how annoying it must be to deal with both the washer and dryer not performing as expected. We are here to help.
I have shared a Samsung link below to help with your dryer experience. The link has four scenarios, please choose that is closest to your situation. Each scenario has hyperlinks that can be visited for additional help. One of the scenarios "Dryer cycle ends too quickly" has an embedded video that can be watched in its entirety.
Clothes are not dry after using the Samsung dryer:
https://www.samsung.com/us/support/troubleshoot/TSG10001001/
I also have shared a Samsung link below for the matching washing machine model where you experience an odor with it. Similar to the first link shared, this link also has four scenarios, please select the closest to your experience. There are hyperlinks as well on this link that can be visited.
Samsung washing machine or laundry smells bad:
https://www.samsung.com/us/support/troubleshooting/TSG01108629
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148002814 to help our team pull up your information.
Leo
I can imagine how annoying it must be to deal with both the washer and dryer not performing as expected. We are here to help.
I have shared a Samsung link below to help with your dryer experience. The link has four scenarios, please choose that is closest to your situation. Each scenario has hyperlinks that can be visited for additional help. One of the scenarios "Dryer cycle ends too quickly" has an embedded video that can be watched in its entirety.
Clothes are not dry after using the Samsung dryer:
https://www.samsung.com/us/support/troubleshoot/TSG10001001/
I also have shared a Samsung link below for the matching washing machine model where you experience an odor with it. Similar to the first link shared, this link also has four scenarios, please select the closest to your experience. There are hyperlinks as well on this link that can be visited.
Samsung washing machine or laundry smells bad:
https://www.samsung.com/us/support/troubleshooting/TSG01108629
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148002814 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
5
Great products
on March 4, 2026
Posted by: AliKat
[This review was collected as part of a promotion.] I love my appliances. They are so easy to work and since I can connect them to my phone I know exactly when my clothes are done.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US