Customer reviews from hp.com
HP - Pavilion 15.6" Touch-Screen Laptop - Intel Core i7-1165G7 - 8GB Memory - 256GB SSD + 16GB Intel Optane
Average customer rating
4.2
(1,269 Reviews)
Rating breakdown 1,269 reviews
5 Stars
796
4 Stars
227
3 Stars
82
2 Stars
42
1 Star
122
80%of customers recommend this product.
(
285 out of
358)
Customer Reviews for HP - Pavilion 15.6" Touch-Screen Laptop - Intel Core i7-1165G7 - 8GB Memory - 256GB SSD + 16GB Intel Optane
Posted by: Nyasha
from North Carolina
Verified Purchase:Yes
[This review was collected as part of a promotion.] It is a solid good computer, is a bit slow at times, and one of my major issues with it, is that it overheats a lot when doing work. It ok for someone who doesn’t mind the above.
I would recommend this to a friend!
Features
3
Performance
4
Written by a customer while visiting hp.com
Posted by: me marion
from Enoree SC
Verified Purchase:Yes
[This review was collected as part of a promotion.] everything works great but I was unable to load my printer software. There is no disk slide to load from my CD
I would recommend this to a friend!
Performance
4
Written by a customer while visiting hp.com
Posted by: Charlesrc
from Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] Best laptop ever. Very fast. Good with multiple screens.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Vinny W
from Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great quality and enjoy using it. Easy to use and visibility
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Jose d
Verified Purchase:Yes
[This review was collected as part of a promotion.] My hp computer wont turn on anymore, that is very inconvenient because i haven't used it a lot.
Response from hp.comBy Alexis, HP Care, November 10, 2021
Hi there,
So sorry to hear that you're having trouble with your purchase. I can imagine how upsetting this experience must be, so I'd like to help.
First, I'd recommend checking out this link for troubleshooting help: https://support.hp.com/us-en/topic/diagnostics?category=computing There, you can choose "No Power or No Boot" or any other applicable icon.
If the problems persist, please keep in mind that we are always here to assist you with a variety of support options. You can get in touch with us via your preferred method at this link: support.hp.com
I will also mention that HP products have a warranty from their purchase date, so you might make use of it if you need to. To verify the warranty, look for an icon on our support site labelled “Check Warranty Status.”
Alexis
HP Care
So sorry to hear that you're having trouble with your purchase. I can imagine how upsetting this experience must be, so I'd like to help.
First, I'd recommend checking out this link for troubleshooting help: https://support.hp.com/us-en/topic/diagnostics?category=computing There, you can choose "No Power or No Boot" or any other applicable icon.
If the problems persist, please keep in mind that we are always here to assist you with a variety of support options. You can get in touch with us via your preferred method at this link: support.hp.com
I will also mention that HP products have a warranty from their purchase date, so you might make use of it if you need to. To verify the warranty, look for an icon on our support site labelled “Check Warranty Status.”
Alexis
HP Care
Written by a customer while visiting hp.com
Posted by: WLG710
from Orlando
Verified Purchase:Yes
I was using a Dell computer. It was extremely slow at everything. Turning it on took forever, using it after it was on took forever. This new HP boots up extremely fast. Opening files, internet searching, finding things on the laptop are all lightning fast. What a relief to finally have a fast computer again.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Nick and Faye
from Loma Linda, California
Verified Purchase:Yes
Works well and smoothly for my needs. Fast and looks good. The metal cover is also nice.
I would recommend this to a friend!
Features
4
Performance
4
Written by a customer while visiting hp.com
Posted by: Beth5
from Florida
Verified Purchase:Yes
The laptop keeps using power after it’s turned off requiring you to leave it plugged in, or it will be dead the next time you turn it in. It’s also connecting and disconnecting the VPN making an online experience miserable.
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com