We want to provide information about your dishwasher's performance. Newer dishwashers are designed to use less water and energy while maintaining cleaning performance, which can result in longer cycle times. It is normal for many dishwashers to run for two hours or more, depending on the selected cycle and options, such as Heavy Wash, Wash Temp Boost, or Heated Dry Boost. For additional information, including estimated cycle times, we recommend reviewing page 6 of the manual here: https://images.salsify.com/image/upload/s--EszXjA26--/2ee1c206fc195cd1717cedf8b41e2ab95579670c.pdf.

We strive to build our products to operate quietly. This dishwasher is rated at 59dBA, which is comparable to the sound level of moderate rainfall or a normal conversation. Some operating sounds are normal during the wash cycle, as the dishwasher uses various components and functions throughout the cycles.

For improved drying performance, ensure the water entering the dishwasher is between 120-140°F, avoid overloading the racks, and use a rinse aid. Selecting the Heated Dry option can also help improve drying results. Additional drying tips and recommendations are available in this article: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17451.

We'd like to assist with the bottom rack and with the rust you are noticing. We recommend first checking the lower rack rollers to ensure they are properly on the rail and that none of them are bent. If you notice any of the rollers out of alignment, we recommend removing the rack and adjusting the placement. You can view our article here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35591 for additional information. One of our agents will be reaching out over email to assist with the rust spot. Please respond at your earliest opportunity.