Hi there - we apologize for the inconvenience you've experienced with our dishwasher and appreciate your feedback. To address these issues, we recommend consulting the troubleshooting tips on page 19 of your manual, specifically focusing on the sections titled "Dishes and Flatware Not Clean" and "Dishes Don't Dry” : https://products-salsify.geappliances.com/image/upload/s--KAwIFvFE--/wt9masbafxuwkabch2ql.pdf -- It is also helpful to note that the top reason for poor dishwasher performance is low inlet water temperatures - it should be at least 120°F. To aid in this, turn on the hot water faucet nearest the dishwasher, let run until the water temperature stops rising, then turn off the faucet and start the dishwasher. This ensures the entering water is hot. -- We hope this is insightful and if there is anything we can assist with moving forward, please don’t hesitate to reach out anytime. Kind regards. Lauren@GEAppliances

Hi - We're glad to hear that your dishwasher worked well initially, but we're genuinely sorry to learn that it has stopped working and experienced issues such as rust on the racks. We understand how disappointing this must be. We'd like to help, and we've reached out to you via email. Please respond at your earliest convenience, and we look forward to speaking with you soon. Your satisfaction is important to us, and we appreciate the opportunity to address and resolve these concerns. -Kacie@GEAppliances