We want to assist with your dishwasher operation. Dishwasher sound levels can be affected by installation factors, including the location of the dishwasher, surrounding cabinetry, flooring, and the countertop above it. The amount and type of dishes loaded, as well as whether the dishwasher is fully or partially loaded, can also affect the sound. This model is rated at 59 dBA, which falls within the range of everyday sounds such as rainfall and a normal conversation. To improve the dishwasher's cleaning performance, we recommend checking that the incoming water temperature is at least 120°F. Cycle selection, detergent quality, and proper loading can also affect cleaning results. Please refer to this article for additional troubleshooting steps and recommendations: https://products.geappliances.com/appliance/gea-support-search-content?contentId=38933. Rack stability issues are typically related to installation adjustments, such as improper leveling or incorrect door spring tension. We recommend reaching out to the installer for further assistance. You can also find additional support on page 10 of the installation instructions here: https://images.salsify.com/image/upload/s--PcuHBDdc--/492ab846f22e21cede3855223e99daa9f4a22306.pdf. This model does not feature a third rack specifically for spatulas. We will pass your feedback along to our product team for review.