Customer reviews from geappliances.com
GE - 24" Front Control Built-In Plastic Tub Dishwasher with Dry Boost and 59 dBA - White
Average customer rating
3.2
(1,766 Reviews)
Rating breakdown 1,766 reviews
5 Stars
596
4 Stars
287
3 Stars
219
2 Stars
245
1 Star
419
50%of customers recommend this product.
(
673 out of
1,349)
Customer Reviews for GE - 24" Front Control Built-In Plastic Tub Dishwasher with Dry Boost and 59 dBA - White
Customer Rating
2
Below Expectations
on September 20, 2022
Posted by: NatalieLynn244
from Denver
This was in a package upgrade on my new build and it smelled badly of chemicals for the first week or so, the top rack broke and it's falling away from the cabinet. The rubber on the side has also come apart.
No, I would not recommend this to a friend.
Features
2
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Michael @ GE Appliances, GE Appliances, September 21, 2022
Hi there,
Thanks for taking the time to leave a review. We're so sorry to hear about the issues that you've had here, truly. We're sure this would be incredibly frustrating. If you have questions or concerns about odors, take a look at this article to see if it helps: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16270&_ga=2.171744295.683983021.1663695195-1637229876.1663695195
Also, if you're finding that your upper rack is falling or that a gasket is damaged, we'd recommend reaching out to our service team for further assistance. They can be found here should you need them: https://www.geappliances.com/ge/service-and-support/service.htm
We do hope this helps and that this is taken care of for you soon.
All the best,
Michael@GEA
Thanks for taking the time to leave a review. We're so sorry to hear about the issues that you've had here, truly. We're sure this would be incredibly frustrating. If you have questions or concerns about odors, take a look at this article to see if it helps: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16270&_ga=2.171744295.683983021.1663695195-1637229876.1663695195
Also, if you're finding that your upper rack is falling or that a gasket is damaged, we'd recommend reaching out to our service team for further assistance. They can be found here should you need them: https://www.geappliances.com/ge/service-and-support/service.htm
We do hope this helps and that this is taken care of for you soon.
All the best,
Michael@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Door shaky
on October 4, 2022
Posted by: LennarHomeowner
Door shaky it works okay do not expect it to clean overwhelmingly great.
No, I would not recommend this to a friend.
Features
1
Performance
2
Quality
1
Value
2
Response from geappliances.comBy Vikki@GEA, GE_Appliances, October 10, 2022
Hi - Thank you for reaching out to us regarding your GE Appliances dishwasher. We are not entirely clear what you mean stating the door is shaky. If you feel this is an issue with the dishwasher, please call 1-800-432-2737 to schedule a service appointment with an authorized GE Appliances service technician to have it checked.
This is a good model you have purchased and with the minimum of 120° F incoming water and the utilization of the WashTemp Boost option, you should expect great wash performance. To review the features and options offered and recommended loading techniques take a look at the owner's manual -- https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF -- We do hope this helps. Vikki@GEA
This is a good model you have purchased and with the minimum of 120° F incoming water and the utilization of the WashTemp Boost option, you should expect great wash performance. To review the features and options offered and recommended loading techniques take a look at the owner's manual -- https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF -- We do hope this helps. Vikki@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Functions as expected
on November 4, 2022
Posted by: Mayabelle
from San Diego, CA
A little noisy when on, but overall cleans dishes satisfactory. We just moved into a new home build and didn't get to pick our appliances. Not unhappy with this model, but would have chosen an upgraded version if had the opportunity to do so.
Features
3
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Joyce@GEA, GE_Appliances , November 8, 2022
Hello- We appreciate you taking the time to share your review. Congratulations on your new home! That is very exciting! We are sorry that you wouldn't have chosen this model, but glad it is cleaning your dishes well. A rhythmic knocking sound is most likely caused by the spray arm hitting something inside the dishwasher as the spray arm rotates. To solve the problem, rearrange dishware inside the dishwasher to provide clearance for the spray arms. The spray arms must be free to rotate for good wash performance. Please review the following link to get the best performance from your dishwasher.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=39347&_ga=2.196260012.1855005230.1667843495-481158818.1660259835&_gac=1.48431890.1667346814.EAIaIQobChMI1rCqqZaO-wIVO-XjBx05hQZlEAAYASAAEgLL9PD_BwE
If you have any questions or need anything, please let us know. We are always happy to help! Thank you! Joyce@GEA
https://products.geappliances.com/appliance/gea-support-search-content?contentId=39347&_ga=2.196260012.1855005230.1667843495-481158818.1660259835&_gac=1.48431890.1667346814.EAIaIQobChMI1rCqqZaO-wIVO-XjBx05hQZlEAAYASAAEgLL9PD_BwE
If you have any questions or need anything, please let us know. We are always happy to help! Thank you! Joyce@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
DISHWASHER
on November 5, 2022
Posted by: RICHMOND HOME OWNER
from FLORIDA
THIS DISHWASHER IS QUIET AND EFFICIENT WITH LOTS OF ROOM. IT IS LIGHT WEIGHT BUT SECURES WELL AND HAS AMPLE ROOM FOR DISHES.
I would recommend this to a friend!
Features
4
Performance
4
Quality
3
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Piece of Junk Take My word for it.
on November 8, 2022
Posted by: Jeanne and Robert
This dishwasher is the absolute worse appliance. Newly installed and used it 3 times. Does not clean the dishes/ residue from the one (Finish brand) capsule. Does not dry inside at all even on Boost. Stays wet inside and smells even when emptied. So NO it does not sanitize! So cheaply made. Wheels don't turn - so you clumsily drag the bottom rack out. Poorly designed; you can't fit anything inside. I've owned several dishwashers in my life and never had a dishwasher issue, especially when brand new.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sarah@GEA, GE_Appliances, November 16, 2022
Hey there, and thanks for contacting us about this. We hate to hear you’ve had trouble with the dishwasher not cleaning well, not drying, the wheels not turning and you have a concern with fitting items inside. This certainly isn’t the experience we want to provide for you, and we regret the trouble you’ve had. Notice of your feedback will be sent to our team for review.
After checking our system, we do see you’ve been in contact with our service department. If you want to get back in touch with them, they can be reached at 1-800-432-2737 or online at https://www.geappliances.com/ge/service-and-support/service.htm . If you’d like to try troubleshooting for the machine, we do have tips that may help. For the issue you’ve had with residue and dishes not getting clean, you may want to make sure the filter isn’t clogged and the water temperature is at least 120 degrees F. A high enough water temperature may help with the drying performance as well, and using a rinse agent can also improve drying. Additional troubleshooting details are available starting on page 19 of the manual: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-4000218-2.pdf&_ . We also have an article discussing odor here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=38932&_ .
Regarding the issue you’ve had with wheels not turning, you may want to make sure they’re all in place and the rack is on the track properly. We’ve got more information on what to check if the racks won’t pull out properly here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=38988&_ . For your concern with fitting items, we did design the dishwasher with a larger capacity to help fit in plenty of items and larger dishware; if it might be useful, the manual does also have loading tips starting on page 11.
We hope this information is helpful. If you have any other concerns or questions, we’re always glad to offer assistance. -Sarah@GEA
After checking our system, we do see you’ve been in contact with our service department. If you want to get back in touch with them, they can be reached at 1-800-432-2737 or online at https://www.geappliances.com/ge/service-and-support/service.htm . If you’d like to try troubleshooting for the machine, we do have tips that may help. For the issue you’ve had with residue and dishes not getting clean, you may want to make sure the filter isn’t clogged and the water temperature is at least 120 degrees F. A high enough water temperature may help with the drying performance as well, and using a rinse agent can also improve drying. Additional troubleshooting details are available starting on page 19 of the manual: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-4000218-2.pdf&_ . We also have an article discussing odor here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=38932&_ .
Regarding the issue you’ve had with wheels not turning, you may want to make sure they’re all in place and the rack is on the track properly. We’ve got more information on what to check if the racks won’t pull out properly here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=38988&_ . For your concern with fitting items, we did design the dishwasher with a larger capacity to help fit in plenty of items and larger dishware; if it might be useful, the manual does also have loading tips starting on page 11.
We hope this information is helpful. If you have any other concerns or questions, we’re always glad to offer assistance. -Sarah@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Disappointed
on November 11, 2022
Posted by: Vondie
from Ruskin, FL
The dishwasher has not worked properly since the first time I used it.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Lauren@GEA, GE Appliances, November 18, 2022
Hello – we appreciate you taking the time to share your valuable feedback with us. Our apologies to see that you’ve been having difficulties with your dishwasher. We realize how disappointing this can be and can understand your concern. We see that you’ve been in contact with our service team and hope that this issue has been resolved. You can also check out some troubleshooting tips in the manual, starting on page 19, if you have trouble in the future: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-4000218-2.pdf&_ga=2.255219848.183676441.1668718532-37464829.1668177550 – Thank you so much for your patience and please reach out if there is any other way we can help. Warm regards. Lauren@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Did not come with utensil holder
on November 14, 2022
Posted by: Yaya 25
from San Antonio TX
We were stumped when we went to do our first load and there was no utensil holder. The holes in racks are too big to hold any utensils so I always have to wash those by hand.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
3
Value
2
Response from geappliances.comBy Dianna@GEA, GE_Appliances, November 15, 2022
Hello- Thank you for reaching out to us. Sorry to hear that you are missing an item. We understand that can be disappointing. This GEA model is supposed to come with a silverware basket used for silverware/utensils. If you are missing this Item we would recommend visiting your retailer/dealer to see if they can help you further.
If you need anything else please let us know. Take care! Dianna@GEA
If you need anything else please let us know. Take care! Dianna@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Dishwasher
on January 2, 2023
Posted by: Barb862
from California
This dishwasher came with my new construction home. I had a very nice Kitchen Aid in my previous home which was so quiet. This dishwasher is very loud and has no sound barrier around the housing. It cleans the dishes well. We have been in our new house 6 months and the dishwasher has apparently had a small imperceptible leak for some time. Last week the leak sent a large amount of water onto my laminate floor which is now warping. I have arranged for GE repair service which was easy online. It’s very disturbing to have a new house with a broken dishwasher which has warped my floor.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, January 9, 2023
Oh goodness!
We're quite sorry to hear that your dishwasher leaked and caused your kitchen floor to warp. That's definitely not something we want to hear happening and understand how upsetting this can be. We're glad to know that you have a service appointment scheduled and trust the technician will be able to repair your dishwasher. Let us know if you need anything. Mike@GEA
We're quite sorry to hear that your dishwasher leaked and caused your kitchen floor to warp. That's definitely not something we want to hear happening and understand how upsetting this can be. We're glad to know that you have a service appointment scheduled and trust the technician will be able to repair your dishwasher. Let us know if you need anything. Mike@GEA
Written by a customer while visiting geappliances.com