Customer reviews from geappliances.com
GE - 24" Front Control Built-In Plastic Tub Dishwasher with Dry Boost and 59 dBA - White
Average customer rating
3.3
(1,566 Reviews)
Rating breakdown 1,566 reviews
5 Stars
544
4 Stars
266
3 Stars
199
2 Stars
200
1 Star
357
52%of customers recommend this product.
(
628 out of
1,213)
Customer Reviews for GE - 24" Front Control Built-In Plastic Tub Dishwasher with Dry Boost and 59 dBA - White
Customer Rating
1
Bad. Cheap. Plastic.
on August 20, 2022
Posted by: Do Not Waste Your Money
from Oregon
I already rated this 1 star once, but somehow it was deleted. This dishwasher is junk. Cheap plastic junk. The bottom rack doesn’t even fit and the dishes crash together and the rack comes off the rails when you try to slide the rack out. I can’t believe this is a GE product. I gladly would have paid more for a different one. GE usually has good products, I am shocked this one comes from GE. We have a warranty person coming this week to check it out. My 9 year old started crying when he tried to pull out the rack because the dishes crashed and the rack slid off. He said he’d donate his money he has been saving for four years for a 4 wheeler to buy a new dishwasher because this one is so bad. Do not waste your money!
No, I would not recommend this to a friend.
Features
1
Performance
2
Quality
1
Value
1
Response from geappliances.comBy Pablo@GEA, GE Appliances, August 25, 2022
Hello - we're very sorry to hear your experience with the dishwasher hasn't been great so far. We know that this is very inconvenient and not up to our quality standards, and we completely understand your disappointment. Please know that we will pass your feedback on to the appropriate teams for future design consideration.
We are confident that the qualified technician going out to your home will be able to provide the best assistance possible in finding a resolution for this concern.
Please know you can always reach out to us on social media if there are other questions or concerns we can assist you with.
Take care.
Pablo@GEA
We are confident that the qualified technician going out to your home will be able to provide the best assistance possible in finding a resolution for this concern.
Please know you can always reach out to us on social media if there are other questions or concerns we can assist you with.
Take care.
Pablo@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Cheap and broke in a month
on September 13, 2022
Posted by: Mikezs
from Los Angeles
The builder installed this dishwasher, a month later it broke. The plastic got melted.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
2
Response from geappliances.comBy Mike@GEA, GE Appliances, September 23, 2022
Good day,
Our deepest apologies to hear that the spray arm on your dishwasher broke and melted. That's definitely not something we expect and understand your frustration. We do see that you recently had a service appointment and trust the tech was able to repair your dishwasher. If you need anything else, please let us know. Well wishes. Mike@GEA
Our deepest apologies to hear that the spray arm on your dishwasher broke and melted. That's definitely not something we expect and understand your frustration. We do see that you recently had a service appointment and trust the tech was able to repair your dishwasher. If you need anything else, please let us know. Well wishes. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Utter Piece of Junk
on September 18, 2022
Posted by: WishIBoughtAWhirlpool
from Virginia
I remodeled my kitchen and so regret just telling my contractor to find a dishwasher in my price range instead of doing thorough research myself. The ONLY positive thing about it is that it runs relatively quiet. But there is nothing else of any value in this thing. Unlike my old dishwasher, this one is almost all plastic, and cheap plastic at that. The racks are configured so they only hold certain items, mainly flat dishes, and if you want to put bowls or pots and pans, the rack isn't conducive for them at all. And if you put things with rims, like skillets or storage containers, it doesn't clean them fully. Worst of all, it doesn't dry for jack. Even on the high dry setting, more than 12 hours after running the washer, the walls and more than half the items inside are still coated with condensation. The instructions actually recommend running it on low dry and then leave the door open to finish drying. Are you freakin' kidding me? Leave the door open is their grand plan to dry the dishes? It's obviously a known manufacturing defect they let go and threw a stupid answer in the instructions. I wouldn't recommend this piece of garbage to anyone.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sylvia@GEA, GE_Appliances, September 29, 2022
Thanks for leaving a review. We appreciate your comments on this dishwasher and apologize if it hasn't met your expectations. Not being able to fit your dishes in this model comfortably can be frustrating, and we'd like to help with this issue. We suggest looking in the Use and Care manual on page 11 for tips on loading your dishwasher. Here's a link you can use as well:
https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-4000218-2.pdf&_ga=2.48408942.956914429.1664198451-1349696473.1644011928
If your dishes aren't drying properly, you may have a low inlet water temperature. Please make sure the inlet water temperature is at least 120 degrees Fahrenheit. You can find more troubleshooting tips on page 20 of this manual as well. Thanks again for sharing. We hope this helps.
-Sylvia@GEA
https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-4000218-2.pdf&_ga=2.48408942.956914429.1664198451-1349696473.1644011928
If your dishes aren't drying properly, you may have a low inlet water temperature. Please make sure the inlet water temperature is at least 120 degrees Fahrenheit. You can find more troubleshooting tips on page 20 of this manual as well. Thanks again for sharing. We hope this helps.
-Sylvia@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Below Expectations
on September 20, 2022
Posted by: NatalieLynn244
from Denver
This was in a package upgrade on my new build and it smelled badly of chemicals for the first week or so, the top rack broke and it's falling away from the cabinet. The rubber on the side has also come apart.
No, I would not recommend this to a friend.
Features
2
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Michael @ GE Appliances, GE Appliances, September 21, 2022
Hi there,
Thanks for taking the time to leave a review. We're so sorry to hear about the issues that you've had here, truly. We're sure this would be incredibly frustrating. If you have questions or concerns about odors, take a look at this article to see if it helps: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16270&_ga=2.171744295.683983021.1663695195-1637229876.1663695195
Also, if you're finding that your upper rack is falling or that a gasket is damaged, we'd recommend reaching out to our service team for further assistance. They can be found here should you need them: https://www.geappliances.com/ge/service-and-support/service.htm
We do hope this helps and that this is taken care of for you soon.
All the best,
Michael@GEA
Thanks for taking the time to leave a review. We're so sorry to hear about the issues that you've had here, truly. We're sure this would be incredibly frustrating. If you have questions or concerns about odors, take a look at this article to see if it helps: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16270&_ga=2.171744295.683983021.1663695195-1637229876.1663695195
Also, if you're finding that your upper rack is falling or that a gasket is damaged, we'd recommend reaching out to our service team for further assistance. They can be found here should you need them: https://www.geappliances.com/ge/service-and-support/service.htm
We do hope this helps and that this is taken care of for you soon.
All the best,
Michael@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Door shaky
on October 4, 2022
Posted by: LennarHomeowner
Door shaky it works okay do not expect it to clean overwhelmingly great.
No, I would not recommend this to a friend.
Features
1
Performance
2
Quality
1
Value
2
Response from geappliances.comBy Vikki@GEA, GE_Appliances, October 10, 2022
Hi - Thank you for reaching out to us regarding your GE Appliances dishwasher. We are not entirely clear what you mean stating the door is shaky. If you feel this is an issue with the dishwasher, please call 1-800-432-2737 to schedule a service appointment with an authorized GE Appliances service technician to have it checked.
This is a good model you have purchased and with the minimum of 120° F incoming water and the utilization of the WashTemp Boost option, you should expect great wash performance. To review the features and options offered and recommended loading techniques take a look at the owner's manual -- https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF -- We do hope this helps. Vikki@GEA
This is a good model you have purchased and with the minimum of 120° F incoming water and the utilization of the WashTemp Boost option, you should expect great wash performance. To review the features and options offered and recommended loading techniques take a look at the owner's manual -- https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF -- We do hope this helps. Vikki@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Functions as expected
on November 4, 2022
Posted by: Mayabelle
from San Diego, CA
A little noisy when on, but overall cleans dishes satisfactory. We just moved into a new home build and didn't get to pick our appliances. Not unhappy with this model, but would have chosen an upgraded version if had the opportunity to do so.
Features
3
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Joyce@GEA, GE_Appliances , November 8, 2022
Hello- We appreciate you taking the time to share your review. Congratulations on your new home! That is very exciting! We are sorry that you wouldn't have chosen this model, but glad it is cleaning your dishes well. A rhythmic knocking sound is most likely caused by the spray arm hitting something inside the dishwasher as the spray arm rotates. To solve the problem, rearrange dishware inside the dishwasher to provide clearance for the spray arms. The spray arms must be free to rotate for good wash performance. Please review the following link to get the best performance from your dishwasher.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=39347&_ga=2.196260012.1855005230.1667843495-481158818.1660259835&_gac=1.48431890.1667346814.EAIaIQobChMI1rCqqZaO-wIVO-XjBx05hQZlEAAYASAAEgLL9PD_BwE
If you have any questions or need anything, please let us know. We are always happy to help! Thank you! Joyce@GEA
https://products.geappliances.com/appliance/gea-support-search-content?contentId=39347&_ga=2.196260012.1855005230.1667843495-481158818.1660259835&_gac=1.48431890.1667346814.EAIaIQobChMI1rCqqZaO-wIVO-XjBx05hQZlEAAYASAAEgLL9PD_BwE
If you have any questions or need anything, please let us know. We are always happy to help! Thank you! Joyce@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
DISHWASHER
on November 5, 2022
Posted by: RICHMOND HOME OWNER
from FLORIDA
THIS DISHWASHER IS QUIET AND EFFICIENT WITH LOTS OF ROOM. IT IS LIGHT WEIGHT BUT SECURES WELL AND HAS AMPLE ROOM FOR DISHES.
I would recommend this to a friend!
Features
4
Performance
4
Quality
3
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Piece of Junk Take My word for it.
on November 8, 2022
Posted by: Jeanne and Robert
This dishwasher is the absolute worse appliance. Newly installed and used it 3 times. Does not clean the dishes/ residue from the one (Finish brand) capsule. Does not dry inside at all even on Boost. Stays wet inside and smells even when emptied. So NO it does not sanitize! So cheaply made. Wheels don't turn - so you clumsily drag the bottom rack out. Poorly designed; you can't fit anything inside. I've owned several dishwashers in my life and never had a dishwasher issue, especially when brand new.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sarah@GEA, GE_Appliances, November 16, 2022
Hey there, and thanks for contacting us about this. We hate to hear you’ve had trouble with the dishwasher not cleaning well, not drying, the wheels not turning and you have a concern with fitting items inside. This certainly isn’t the experience we want to provide for you, and we regret the trouble you’ve had. Notice of your feedback will be sent to our team for review.
After checking our system, we do see you’ve been in contact with our service department. If you want to get back in touch with them, they can be reached at 1-800-432-2737 or online at https://www.geappliances.com/ge/service-and-support/service.htm . If you’d like to try troubleshooting for the machine, we do have tips that may help. For the issue you’ve had with residue and dishes not getting clean, you may want to make sure the filter isn’t clogged and the water temperature is at least 120 degrees F. A high enough water temperature may help with the drying performance as well, and using a rinse agent can also improve drying. Additional troubleshooting details are available starting on page 19 of the manual: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-4000218-2.pdf&_ . We also have an article discussing odor here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=38932&_ .
Regarding the issue you’ve had with wheels not turning, you may want to make sure they’re all in place and the rack is on the track properly. We’ve got more information on what to check if the racks won’t pull out properly here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=38988&_ . For your concern with fitting items, we did design the dishwasher with a larger capacity to help fit in plenty of items and larger dishware; if it might be useful, the manual does also have loading tips starting on page 11.
We hope this information is helpful. If you have any other concerns or questions, we’re always glad to offer assistance. -Sarah@GEA
After checking our system, we do see you’ve been in contact with our service department. If you want to get back in touch with them, they can be reached at 1-800-432-2737 or online at https://www.geappliances.com/ge/service-and-support/service.htm . If you’d like to try troubleshooting for the machine, we do have tips that may help. For the issue you’ve had with residue and dishes not getting clean, you may want to make sure the filter isn’t clogged and the water temperature is at least 120 degrees F. A high enough water temperature may help with the drying performance as well, and using a rinse agent can also improve drying. Additional troubleshooting details are available starting on page 19 of the manual: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-4000218-2.pdf&_ . We also have an article discussing odor here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=38932&_ .
Regarding the issue you’ve had with wheels not turning, you may want to make sure they’re all in place and the rack is on the track properly. We’ve got more information on what to check if the racks won’t pull out properly here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=38988&_ . For your concern with fitting items, we did design the dishwasher with a larger capacity to help fit in plenty of items and larger dishware; if it might be useful, the manual does also have loading tips starting on page 11.
We hope this information is helpful. If you have any other concerns or questions, we’re always glad to offer assistance. -Sarah@GEA
Written by a customer while visiting geappliances.com