Customer reviews from geappliances.com
GE - 24" Front Control Built-In Plastic Tub Dishwasher with Dry Boost and 59 dBA - White
Average customer rating
3.3
(1,697 Reviews)
Rating breakdown 1,697 reviews
5 Stars
586
4 Stars
283
3 Stars
209
2 Stars
225
1 Star
394
51%of customers recommend this product.
(
662 out of
1,300)
Customer Reviews for GE - 24" Front Control Built-In Plastic Tub Dishwasher with Dry Boost and 59 dBA - White
Customer Rating
1
A problem from the start
on July 11, 2022
Posted by: bjhrls
from Harrisburg, PA
This dishwasher was chosen by a builder to be installed in our new-build home as part of an appliance package. In all fairness, my dishes generally always came out clean, but almost never completely dry. From the moment we moved in, we could tell this machine was not of excellent build quality. It runs very loud and echoes throughout our home. Within about a month, the door was difficult to close / misaligned, and there were some small but visible patches of rust appearing on the dish racks. Upon opening the door after a cycle, the "clean" light did not turn off, ultimately a problem that did not allow for a new cycle to be started. After some online research, we discovered that there is a toggle at the top of the machine that can be used manually, and we decided we could live with this manual toggling, though it was extremely disappointing to have to compromise on a brand new unit. Last night was the last straw, when the machine was running and started leaking all over the floor, under our brand new cabinets, and through the subfloor into the basement and HVAC ductwork / insulation. When we paused the cycle and opened the door, the gasket came flying off on the right side. Of course, this happened just over 1 month outside of the 1 year warranty. As it turns out, the stock gasket for this machine is no longer available through GE, and has been replaced with a new model number, so perhaps this was a known issue? I am not sure if it's just a gasket issue or a problem with the way the door is aligned, or a combination of both, but I would never recommend this machine to anyone given the number of issues we've experienced over the past year.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
1
Value
2
Response from geappliances.comBy Mike@GEA, GE Appliances, July 13, 2022
Oh goodness!
We're truly sorry to hear about this awful situation with your dishwasher and absolutely understand your frustration. This is not what we would expect and would like to help out. Check your email for a message from one of our agents. Stay safe. Mike@GEA
We're truly sorry to hear about this awful situation with your dishwasher and absolutely understand your frustration. This is not what we would expect and would like to help out. Check your email for a message from one of our agents. Stay safe. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Dead On Arrival
on July 12, 2022
Posted by: Florida Man 2 Point Oh
from Florida?
Will not complete a single cycle. It never worked.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Elliot@GEA, GE Appliances, July 15, 2022
Oh no! This is never something we like to hear, and we can certainly imagine how frustrating it would be to deal with a dishwasher arriving broken, and we are so sorry for the inconvenience this has caused for you. This is not at all up to our usual quality standards.
We would recommend reaching out to your retailer over getting a replacement. If this does not work for you, please feel free to schedule an appointment with our factory service and repair team by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET and Saturday – Sunday: 8 a.m. – 6 p.m. ET, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
We hope this helps, and please feel free to let us know if there are any ways we can assist you in the future. -Elliot@GEA
We would recommend reaching out to your retailer over getting a replacement. If this does not work for you, please feel free to schedule an appointment with our factory service and repair team by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET and Saturday – Sunday: 8 a.m. – 6 p.m. ET, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
We hope this helps, and please feel free to let us know if there are any ways we can assist you in the future. -Elliot@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Very Poor Dishwater
on July 14, 2022
Posted by: HTDISHWASHER
from Land O Lakes, FL
I have used a dishwasher in my household for over 35 years and this one by far is the worst I have ever had in my lifetime.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
2
Value
2
Response from geappliances.comBy Mike@GEA, GE Appliances, July 25, 2022
Hello there,
We want to thank you for sharing your thoughts with us. It saddens us to hear how disappointed you are with this dishwasher. Our development team is always working to improve our products and your comments help make that happen. Wishing you well. Mike@GEA
We want to thank you for sharing your thoughts with us. It saddens us to hear how disappointed you are with this dishwasher. Our development team is always working to improve our products and your comments help make that happen. Wishing you well. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Smells terrible
on August 16, 2022
Posted by: Socalmom86
from California
This came with our new home. Smelled so terrible from the very beginning. I thought it was just a new smell that would go away. Its been months now and many washes later and its still disgusting. Would not recommend
No, I would not recommend this to a friend.
Features
2
Performance
2
Quality
2
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, August 19, 2022
Goodness!
We definitely understand just how much of a headache bad odors can be. Our apologies to hear that this has happened to your dishwasher. We do have a troubleshooting article that can provide some help relieving this issue.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=38932&_ga=2.7266354.1008329243.1660568297-1399050172.1598645166
If you have any questions, let us know anytime. Stay well. Mike@GEA
We definitely understand just how much of a headache bad odors can be. Our apologies to hear that this has happened to your dishwasher. We do have a troubleshooting article that can provide some help relieving this issue.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=38932&_ga=2.7266354.1008329243.1660568297-1399050172.1598645166
If you have any questions, let us know anytime. Stay well. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Bad. Cheap. Plastic.
on August 20, 2022
Posted by: Do Not Waste Your Money
from Oregon
I already rated this 1 star once, but somehow it was deleted. This dishwasher is junk. Cheap plastic junk. The bottom rack doesn’t even fit and the dishes crash together and the rack comes off the rails when you try to slide the rack out. I can’t believe this is a GE product. I gladly would have paid more for a different one. GE usually has good products, I am shocked this one comes from GE. We have a warranty person coming this week to check it out. My 9 year old started crying when he tried to pull out the rack because the dishes crashed and the rack slid off. He said he’d donate his money he has been saving for four years for a 4 wheeler to buy a new dishwasher because this one is so bad. Do not waste your money!
No, I would not recommend this to a friend.
Features
1
Performance
2
Quality
1
Value
1
Response from geappliances.comBy Pablo@GEA, GE Appliances, August 25, 2022
Hello - we're very sorry to hear your experience with the dishwasher hasn't been great so far. We know that this is very inconvenient and not up to our quality standards, and we completely understand your disappointment. Please know that we will pass your feedback on to the appropriate teams for future design consideration.
We are confident that the qualified technician going out to your home will be able to provide the best assistance possible in finding a resolution for this concern.
Please know you can always reach out to us on social media if there are other questions or concerns we can assist you with.
Take care.
Pablo@GEA
We are confident that the qualified technician going out to your home will be able to provide the best assistance possible in finding a resolution for this concern.
Please know you can always reach out to us on social media if there are other questions or concerns we can assist you with.
Take care.
Pablo@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Cheap and broke in a month
on September 13, 2022
Posted by: Mikezs
from Los Angeles
The builder installed this dishwasher, a month later it broke. The plastic got melted.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
2
Response from geappliances.comBy Mike@GEA, GE Appliances, September 23, 2022
Good day,
Our deepest apologies to hear that the spray arm on your dishwasher broke and melted. That's definitely not something we expect and understand your frustration. We do see that you recently had a service appointment and trust the tech was able to repair your dishwasher. If you need anything else, please let us know. Well wishes. Mike@GEA
Our deepest apologies to hear that the spray arm on your dishwasher broke and melted. That's definitely not something we expect and understand your frustration. We do see that you recently had a service appointment and trust the tech was able to repair your dishwasher. If you need anything else, please let us know. Well wishes. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Utter Piece of Junk
on September 18, 2022
Posted by: WishIBoughtAWhirlpool
from Virginia
I remodeled my kitchen and so regret just telling my contractor to find a dishwasher in my price range instead of doing thorough research myself. The ONLY positive thing about it is that it runs relatively quiet. But there is nothing else of any value in this thing. Unlike my old dishwasher, this one is almost all plastic, and cheap plastic at that. The racks are configured so they only hold certain items, mainly flat dishes, and if you want to put bowls or pots and pans, the rack isn't conducive for them at all. And if you put things with rims, like skillets or storage containers, it doesn't clean them fully. Worst of all, it doesn't dry for jack. Even on the high dry setting, more than 12 hours after running the washer, the walls and more than half the items inside are still coated with condensation. The instructions actually recommend running it on low dry and then leave the door open to finish drying. Are you freakin' kidding me? Leave the door open is their grand plan to dry the dishes? It's obviously a known manufacturing defect they let go and threw a stupid answer in the instructions. I wouldn't recommend this piece of garbage to anyone.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sylvia@GEA, GE_Appliances, September 29, 2022
Thanks for leaving a review. We appreciate your comments on this dishwasher and apologize if it hasn't met your expectations. Not being able to fit your dishes in this model comfortably can be frustrating, and we'd like to help with this issue. We suggest looking in the Use and Care manual on page 11 for tips on loading your dishwasher. Here's a link you can use as well:
https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-4000218-2.pdf&_ga=2.48408942.956914429.1664198451-1349696473.1644011928
If your dishes aren't drying properly, you may have a low inlet water temperature. Please make sure the inlet water temperature is at least 120 degrees Fahrenheit. You can find more troubleshooting tips on page 20 of this manual as well. Thanks again for sharing. We hope this helps.
-Sylvia@GEA
https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-4000218-2.pdf&_ga=2.48408942.956914429.1664198451-1349696473.1644011928
If your dishes aren't drying properly, you may have a low inlet water temperature. Please make sure the inlet water temperature is at least 120 degrees Fahrenheit. You can find more troubleshooting tips on page 20 of this manual as well. Thanks again for sharing. We hope this helps.
-Sylvia@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Below Expectations
on September 20, 2022
Posted by: NatalieLynn244
from Denver
This was in a package upgrade on my new build and it smelled badly of chemicals for the first week or so, the top rack broke and it's falling away from the cabinet. The rubber on the side has also come apart.
No, I would not recommend this to a friend.
Features
2
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Michael @ GE Appliances, GE Appliances, September 21, 2022
Hi there,
Thanks for taking the time to leave a review. We're so sorry to hear about the issues that you've had here, truly. We're sure this would be incredibly frustrating. If you have questions or concerns about odors, take a look at this article to see if it helps: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16270&_ga=2.171744295.683983021.1663695195-1637229876.1663695195
Also, if you're finding that your upper rack is falling or that a gasket is damaged, we'd recommend reaching out to our service team for further assistance. They can be found here should you need them: https://www.geappliances.com/ge/service-and-support/service.htm
We do hope this helps and that this is taken care of for you soon.
All the best,
Michael@GEA
Thanks for taking the time to leave a review. We're so sorry to hear about the issues that you've had here, truly. We're sure this would be incredibly frustrating. If you have questions or concerns about odors, take a look at this article to see if it helps: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16270&_ga=2.171744295.683983021.1663695195-1637229876.1663695195
Also, if you're finding that your upper rack is falling or that a gasket is damaged, we'd recommend reaching out to our service team for further assistance. They can be found here should you need them: https://www.geappliances.com/ge/service-and-support/service.htm
We do hope this helps and that this is taken care of for you soon.
All the best,
Michael@GEA
Written by a customer while visiting geappliances.com